Solution Architect
Tata Consultancy Services
Total years of experience :16 years, 8 Months
• Participate in the sales process (RFP/RFI) to understand customer business, technical objectives, and product requirements.
• Create and develop solution for IT Service Management, ITOM Tools, AIOps, Automation based on the RFP/RFI requirement and provide recommendation on technical solution for customer/client.
• Develop technical presentations and proposals, and perform customer presentations and technical demos
• Connect and collaborate with partner and product vendor to understand new offering and solution across ITSM, Automation, AIOps, Digital transformation, Cloud, and ITOM Tools.
• Provided and executed Service Assurance, Monitoring, Automation, Reporting and Analytic Solution for clients.
• Implemented infrastructure management solution using CA tools for Oil and Gas Client. • Managed and Handled Tools (HP suite of tools) team for a Healthcare Client.
• Worked and liaison with delivery teams on providing Monitoring, Automation and Analytic Solutions.
• Delivered ITOM, APM solutions a large Australian Retail client
• Migrated 3000+ servers for IT monitoring from Tivoli to CA tools, while ensuring the continuation and enhancements of service.
• Worked with Enterprise Architect and provided input, review into design, re-design, and development of Solution
• Conducted and demonstrated POC and recommend new technology and solution to clients.
• Implemented, configured, operate, administration and management of ITSM, ITOM and APM tool
• Worked on major upgrade projects of ITSM and ITOM tool for ANZ IT environment
• Discovered and Monitor 4000+ Network devices, appliance system and application Stability
• Provided Event Management Solutions and implemented event correlation and filtering mechanisms to reduce event noise by 20%
