Tracy Fernandes

Leading the UAE Mobility Operations team both onshore and offshore to effectively run smooth operations. Managing deployment and driving various projects for Diamond Clients under the direct leadership of local and global business leads. Efficiently managing the end-to-end mobilization/immigration process for over 1000 yearly hires that include local hires/transfers/ temporary international assignments to the UAE in compliance with local laws and in-house policies.
Worked on Process Automation to save 1.3 hours a day and 28 hours per month. Ideated and delivered a project to track assignee’s excess per diem claims and recovered $8, 000 for the team on reconciliation.
Responsibilities:
• Expert at project management, conducting briefing calls, policy advisory, building cost estimates, vendor management, delivery of provisions & relocation services, etc.
• Advising Projects on the use of appropriate visa types that align with their project deliverables and budgeting.
• Responsible to review the immigration policies to ensure it corresponds with the local immigration regulations.
• Projecting the local visa quota requirements with guidance from Legal, Immigration, and HR teams to ensure the company’s quota requirement is sufficient for the annual resource hiring plan.
Providing prompt, out-of-the-box solutions to highly complex immigration cases in consultation with local HR, Legal, and immigration teams).
• Actively managed and developed a relationship with stakeholders (customers, clients, business, and vendors) enabling a wholesome & synergized experience for all involved in the service delivery chain to ensure compliant, safe & secure mobility.
• Support employees with remote work requests and coordinate with relevant stakeholders until the end of the process.
• Educate employees, HRBP’s, recruitment, and Business on the mobility policies, processes, and strategies.
• Ideate innovative approaches, and process improvements where / when relevant to drive customer and service excellence.

Recruitment, Selection and Orientation:
• Preparing Job Descriptions in collaboration with the concerned Line Manager
• Taking prior approvals for the requested positions
• Sourcing CV’s by Job Posts on portals and other sources
• Screening CV’s and Profiles for a telephonic interview
• Conducting Interviews and Pitching Candidates for Higher and Management Level Positions
• Scheduling and Coordinating Second Round Interviews with the Line Managers
• Proposing and Communicating the Offer and Negotiating on the compensation
• On selection preparation of Offer Letter and collection of necessary documents process for Visa
• Coordinating the Visa, Status Change, Medicals, Emirates ID, Residency and Insurance with PRO
• Responsible in coordinating the Medicals to new joiners
• Coordination with selected candidate for joining and orientation
• Preparing the hiring documents and responsible to bring the employee on board
• Sending welcome emails and preparation of the personal files
• Sending Business Cards Requests
• Issuing Salary Certificates to the new joiners after residency
• Coordinating for the Bank Account Details


HR Operations:
• Policy reviewing and ensuring strict execution of the policy
• Maintaining Leave and Attendance Records
• Daily Attendance Sheet Updating
• Leave Records Maintenance
• Responsible for sending Probationary Period Evaluations to concern Mangers and preparation of the Confirmation Letters on time with strict follow up
• Counseling / grievance handling of employees
• Responsible for the issuance for all Letters (Salary Certificates, Experience Letters, Promotion and Salary Entitlement)
• Responsible to issue Warning Letters and Counsel the employee with misconduct
• Daily maintenance of the Employee Master File

Employee Separations:
• Dealing with the employees in coordinating resignations and terminations
• Preparation of the Separation / Termination Letter
• Handing and Taking off Company Belongings
• Preparation of the EOSB (end of service benefits)
• Follow Up with Accounts for payments to coordination the cancelation
• Responsible for the employees cancelation and collection of necessary documents for PRO to process cancelation in Labour
• Intimating the Employees with separation email
• Grievance handling and ensuring smooth transaction of Exit of the Ex-employee
• All other tasks assigned by the Line Manager

Muller & Phipps Pakistan (Pvt) Limited, Karachi, Pakistan
Officer Human Resources
August 24, 2009 - March 04, 2014
• Looking after the Onboarding / Recruitment process of New Inductees, from the pre-screening stage to Offer, Hiring Documentation, Previous Employment Verification, Employment Letter and Orientation etc.
• Keeping track of the Half Year Assessments of Probationary Employees on monthly basis that are due. Responsible for disbursement, follow up of report and preparation of the Confirmation/Extension letter in coordination with the concern department.
• Process Mid-Year Promotions, Transfers, Salary Revisions, Change of Designations etc., reference to approval from concern department and aligned with business requirements.
• Assisting Manager HR in the approval notes of Retired Employees to be shifted on Contract Employee (approval from CEO), maintaining retirement tracker and timely intimation given to Employee and Concerned Line Manager/Department Head.
• Solely responsible for Off-boarding Separated Employees, ensuring a smooth transaction of Handing-Taking Over, providing Acceptance of Resignation etc., and conducting Exit Interviews.
• Actively working on the Head Count Management on daily basis to update, maintain and record amendments in the HR Operations.
• Maintaining trackers for Joining, Confirmation, Transfer, Retirement, Separation etc.
• Responsible for record keeping and maintenance of all new inductees and existing files.
• Maintaining and update the employee's record on Management Information System.
• Prepare, Initiate and Compile Monthly HR Activity Report and preparation of Turnover Analysis Report on Quarterly and Annually basis.
• Prepare and update the Cost to Company for all Unbudgeted / Budgeted Positions.
• Assisted Manager HR in entire performance appraisal process.
• Worked with Senior Manager in aligning and implementing various policies according to the HR practices.
• Consulting employees, line managers etc., and assisting them in their hurdles, grievances, concerns and day to day queries.

Reports/ Projects and Achievements: • Prepared various presentations for Training Sessions: * Performance Management, HR at Muller & Phipps (Broad View)
* Human Resources Operations (New Inductees - In Depth View)
* Turnover Report (Quarterly and Annually)
* Proposal of New Model of Appraisal System
• Worked on various policy making;
* Solely developed and prepared Internship Policy (Designed New Application Form and Letters)
* Assisted Manager Recruitment & OD in recruitment, confirmation, attendance and separation policy.
• Prepared and Circulated Daily E-Newspaper to all senior management.
• Assisted Manager HR in preparation and re-engineering of Job Descriptions of various positions in coordination with the concerned manager.
• Identified the key issues of operational inefficiencies after a research on the loop holes relating to employee performance and provided solutions in a presentation form to overcome the inefficiencies.
• Proposed a Depot visit plan, visited the depot and highlighted loop holes in a report.
• Assisted Manager Recruitment and OD in employee engagement and workload analysis activity.
• Team led a group of peers for consecutive two years in the data initiation and compilation for External Audit of HR Department.

Prestige Communications, Karachi, Pakistan
Executive Interactive for CEO and Administration Department
April 2009 - July 10, 2009
• Assisting the MD in daily work.
• Making the yearly budget of the Administrative Department and Stationary.
• Monthly maintenance of Company Vehicles in coordination with concerned Manager.
• Monitoring the Employee attendance and maintaining the monthly attendance cards.
• Ensuring Cleanliness and maintenance of office equipment and ambiance.
• Entry and distribution of incoming mails to concern departments.
• Coordination of Insurance of company vehicles.
• Maintaining various files related to clients and admin department.
• Booking of Hotel stay and travel tickets.

• Assisting the MD in daily work.
• Making the yearly budget of the Administrative Department and Stationary.
• Monthly maintenance of Company Vehicles in coordination with concerned Manager.
• Monitoring the Employee attendance and maintaining the monthly attendance cards.
• Ensuring Cleanliness and maintenance of office equipment and ambiance.
• Entry and distribution of incoming mails to concern departments.
• Coordination of Insurance of company vehicles.
• Maintaining various files related to clients and admin department.
• Booking of Hotel stay and travel tickets.

Roche Pakistan Limited, Karachi, Pakistan
Secretary in Information Technology Department

June 06 - August 10, 2007
• A Summer Job took up during vacations of regular Graduation.

• A Summer Job took up during vacations of regular Graduation.

GlaxoSmithKline, Karachi, Pakistan
Business Support in Marketing Department
July 05 - August 04, 2006