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Tracy Mansour, Operations & Sales Manager

Tracy Mansour

Operations & Sales Manager·Chateau Wadih Winery & Cidery,

Lebanon

Bachelor's degree, Financial

Work experience

Total years of experience: 6 years, 7 months

Operations & Sales Manager

January 2022 - Present

Chateau Wadih Winery & Cidery,

Jbail, Lebanon

January 2022 - Present

• Managed B2B and B2C sales operations and led participation in national trade shows
• Oversaw daily production line and quality control for wine and cider products
• Handled customer support via call center and streamlined service workflow
• Managed daily cash and check deposits and liaised with banks
• Conducted market research to support product development and launch of new cider line

Company industry:
Food & Beverage Production

Financial Planning Intern

December 2021 - January 2022

FP Solutions,

Rhode Island, United States

December 2021 - January 2022

• Assisted in the preparation of financial plans for clients of Ameriprise financial advisors
using NaviPlan
• Collected, analyzed, and entered client data to generate customized deliverables
• Contributed to detailed financial recommendations and scenario planning

Company industry:
Business Consultancy Services

Inventory Specialist & Sales Associate

January 2020 - December 2020

Advance Auto Parts,

Rhode Island, United States

January 2020 - December 2020

• Managed inventory accuracy and designed in-store monthly planograms
• Assisted customers in person and over the phone, achieving 50%+ customer loyalty
signups
• Improved stock tracking system and boosted branch sales by 25%

Company industry:
Automotive Dealership & Distributor

Customer Service Administrator

January 2019 - January 2020

Commerce Bank (Berkshire Bank Division),

Massachusetts, United States

January 2019 - January 2020

• Opened new accounts, processed deposits/withdrawals, and promoted bank products
• Handled client inquiries with patience and professionalism
• Supported daily operations and compliance with financial regulations

Company industry:
Banking

Education

Lebanese University

January 2018

January 2018

Bachelor's degree, Financial

Lebanon

GPA (point): 3.56 out of 4

GPA (point): 3.56 out of 4

Skills

CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
PRODUCTION LINE
Expert
PRODUCTION LINE
Expert
SALES
Expert
SALES
Expert
PLANOGRAM
Intermediate
PLANOGRAM
Intermediate
FINANCIAL PLANNING
Beginner
FINANCIAL PLANNING
Beginner
PATIENCE
Beginner
PATIENCE
Beginner
PLANNING
Beginner
PLANNING
Beginner
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
OFFICE SUITE
Intermediate
OFFICE SUITE
Intermediate
Knowledgeable in MS Office Suite
Expert
Knowledgeable in MS Office Suite
Expert
Capable of learning new software applications
Expert
Capable of learning new software applications
Expert
Adaptability to work environment
Expert
Adaptability to work environment
Expert
Excellent team member
Expert
Excellent team member
Expert
communication skills
Expert
communication skills
Expert
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate

Languages

Arabic

Expert

English

Expert

French

Expert

Training and Certifications

Certifications
Capital Markets & Financial Analysis (CFI): FMVA, BIDA, CMSA, CBCA, FPWMP, FTIP
Data Analytics
Digital Marketing & Social Media
Financial Planning Program
digital marketing an social media

Training
data analyst
google
May 2023