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Tramabakash Sharma , Entrepreneur

Tramabakash Sharma

Entrepreneur·Sharma Agro

United Arab Emirates

Master's degree, Operations and supply chain management

Work experience

Total years of experience: 11 years, 1 months

Entrepreneur

March 2015 - March 2026

Sharma Agro

Jammu, India

March 2015 - March 2026

Initiated and successfully developed a mushroom farming venture
immediately after completing my Class 12 board examinations. Managed
endtoend operations including cultivation, supply chain coordination, quality
control, and market distribution. Gained handson experience in business
planning, resource management, and sustainable agricultural practices. This
entrepreneurial journey strengthened my problemsolving abilities, financial
management skills, and adaptability, contributing significantly to my
professional growth and business acumen.
Company industry:
Agriculture & Crop Production
Job role:
Management

Customer Relationship Executive

February 2021 - January 2025

Tata Consultancy Services - Other Locations

New Delhi, India

February 2021 - January 2025

At Tata Consultancy Services, I worked as a Customer Relationship Executive, where I was responsible for managing client interactions, maintaining strong customer relationships, and ensuring high levels of customer satisfaction. My role involved handling customer inquiries, resolving complaints efficiently, and coordinating with internal departments to provide timely solutions and seamless service delivery. I regularly communicated with clients through calls, emails, and virtual meetings to understand their requirements, provide updates, and build long-term professional relationships. I also assisted in maintaining customer records, preparing service reports, and ensuring compliance with company standards and service quality expectations. Through this role, I developed strong communication, problem-solving, conflict resolution, and customer service skills while working in a fast-paced corporate environment. The experience enhanced my ability to manage client expectations professionally, improve customer retention, and contribute positively to the company’s overall customer engagement and business growth objective.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Assistant to director

January 2019 - December 2020

SaintJoseph’s public schooljammu,J&k India

Jammu, India

January 2019 - December 2020

IWith over 2 years of experience as Head of Administration, I was responsible for overseeing the overall management and smooth functioning
of the institution. My role involved leading staff, coordinating academic and administrative activities, and ensuring a disciplined and efficient
working environment. I handled operational planning, resource management, and stakeholder communication, including interactions with
parents and authorities. I also ensured compliance with institutional policies and contributed to the continuous improvement of processes,
enhancing overall organizational performance and student experience.
Company industry:
Higher Education
Job role:
Management

Education

Middlesex university dubai

January 2026

January 2026

Master's degree, Operations and supply chain management

United Arab Emirates

Middlesex University Dubai

January 2026

January 2026

Master's degree, operation and supply chain management

United Arab Emirates

Indra Gandhi national Open university

October 2023

October 2023

Master's degree, International relations in political science

India

University of Jammu

January 2019

January 2019

Bachelor's degree, Arts

India

Skills

Supply Chain
Expert
Supply Chain
Expert
Logistics Analysis
Expert
Logistics Analysis
Expert
Marketing
Expert
Marketing
Expert
Project Management
Intermediate
Project Management
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Sales
Intermediate
Sales
Intermediate
Demand Planning
Expert
Demand Planning
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Procurement
Expert
Procurement
Expert
Logistics
Expert
Logistics
Expert
Process Optimization & Cost Reduction
Expert
Process Optimization & Cost Reduction
Expert
Global Logistics
Expert
Global Logistics
Expert
. Diplomacy & Negotiation
Expert
. Diplomacy & Negotiation
Expert
Cross-Cultural Communication
Expert
Cross-Cultural Communication
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Hiring
Expert
Hiring
Expert
Sourcing
Expert
Sourcing
Expert
Employee Relations
Expert
Employee Relations
Expert
Human Resources
Expert
Human Resources
Expert
Interviewing
Expert
Interviewing
Expert
Recruitment
Expert
Recruitment
Expert
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
INTERNATIONAL RELATIONS
Intermediate
INTERNATIONAL RELATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
CULTURE TRANSFORMATION
Intermediate
CULTURE TRANSFORMATION
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
FORECASTING
Intermediate
FORECASTING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
MICROSOFT WINDOWS CE
Intermediate
MICROSOFT WINDOWS CE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
WAREHOUSE MANAGEMENT
Intermediate
WAREHOUSE MANAGEMENT
Intermediate
Loss Prevention
Expert
Loss Prevention
Expert
Security
Intermediate
Security
Intermediate
Business Development
Expert
Business Development
Expert
Team Management
Expert
Team Management
Expert
BUSINESS PLANNING
Intermediate
BUSINESS PLANNING
Intermediate
HORTICULTURE
Intermediate
HORTICULTURE
Intermediate
QUALITY CONTROL
Intermediate
QUALITY CONTROL
Intermediate
RESOURCE MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
Team Leadership
Expert
Team Leadership
Expert

Languages

English
Expert
Urdu
Beginner
Hindi
Beginner

Memberships

chartered institute of procurement and supply

Active member In cips

November 2025

Training and Certifications

Certifications
Chartered institution of procurement and supply
Artificial intelligence in supply chain and logist
B2B supply chain management
Warehouse management - inventory , stock and suppl
Warehouse management - Inventory, Stock and supply chain
Alison
Apr 2025
B2B supply chain management
Alison
Apr 2025
Artificial Intelligence in supply chain and logistics
Alison
Apr 2026
cips
charted profesional in procurement
Nov 2025
Show credentials

Hobbies

  • reading books
    Enthusiastic about data analytics and dashboard creation to track operational KPIs. Regularly analyze global supply chain case studies to understand risk mitigation and process optimization strategies. Passionate about business strategy literature and continuous professional development.