Customer Support Executive
Squaresoft Technology
Total years of experience :1 years, 11 Months
With 3 years of specialized experience in customer support within the IT industry, my objective is to continue delivering exceptional service while enhancing customer satisfaction. Proficient in resolving intricate issues and adept at maintaining professionalism in high-pressure situations, I am committed to fostering positive relationships across teams.
Projects: OBCS - Online Birth Certificate System Developed a web application using PHP and HTML to automate and simplify the process of generating birth certificates. Designed the user interface for the application, ensuring a user-friendly experience. Implemented a backend system in PHP to process user data and generate birth certificates. Integrated user authentication and authorization features for data security. HOPO - Online Bike and Bike Spare Parts Store Developed a web application using Python and the Django framework for an online bike and bike spare parts store. Displayed various bike models with detailed features and specifications. Enabled users to purchase bikes, bike parts, and other related products online. Implemented functionality for users to select and add products to their shopping cart. Achievements: Successfully led the development and implementation of the OBCS web application, streamlining the birth certificate generation process for the local community. Received positive feedback from users for the intuitive user interface design of the OBCS application, enhancing user satisfaction. Played a key role in the development and launch of the HOPO online store, contributing to increased sales and customer engagement. Activities: Participated in coding competitions and hackathons, honing problem-solving skills and fostering collaboration with peers. Actively engaged in extracurricular activities such as computer science club events and workshops, staying updated with the latest technologies and industry trends.
