IT director/ERP project director
Abu Dhabi University
Total years of experience :21 years, 9 Months
•Reporting to Vice Chancellor with dotted line to Provost
•Senior IT person within Abu Dhabi university and represents IT on numerous boards, from University council, SACS accreditation, to customer service•Steer-co member for Abu Dhabi Universities ERP project (Peoplesoft)
•Management end to end of the IT operations Infrastructure supporting 5500 students and 400 staff/faculty on two campuses
•Strategic planning for the IT infrastructure relating to the Universities strategic plan
•Management of the IT support team (15 staff), setting annual targets, training plans etc
•Full budget control of the department (Capex/Opex)
•IT part of ISO9001 project completed successfully
•Prepared 2010/2011 budget on short notice.
•Prepared long term 5 year budget related to the Universities long term strategic goals.
•Developed 18 IT polices and 3 year IT operating plan with Balanced scorecards associated with goals
•Architect and project manager 18 projects designed to improve customer stisfaction including managed print services, Exchange 2010, Windows 7 roll out
•Architected and implemented redesign of LAN/WIFI to improve performance and security
Working with external Building architects on Abu Dhabi University potential new campuses for the network/Telecom/classroom design etc
•Work with major vendors to deliver mobile learning through mobile phone devices using Blackboard mobile learn. Abu Dhabi University is the first in the GCC to do this.
•IT team support the colleges infrastructure end to end plus support other holding group companies.
•Ensured Team has customer service culture to help this implemented ITIL helpdesk system
•Process and procedures based on ITIL and ISO 9001 based practices
•Hands on approach with support tasks and issues
•Implemented numerous/documented SLA’s/KPI’s as there were none in place when Trevor started
•Led project to integrate numerous systems (AD, Peoplesoft Blackboard, SQL DB’s, SharePoint) together into one SharePoint portal.
•Reporting to Head of IT
•Management of the IT operations Infrastructure supporting 750 students and 150 staff
•Management of the IT support team (10 staff), setting annual targets, training etc
•Full budget control of the department (Capex/Opex)
•Worked with head of department to prepare new budget and presented to parent organization the new budget
•Review of IT end to end with recommendations of improvements
•Architect and project manager of improvements within budget and timelines
•Architected and implemented redesign of LAN/WIFI to improve performance and security
•Architect and implemented edge security to improve security
•Working with external Building architects on ECAE’s new college campus for the network/Telecom/classroom design etc
•IT team support the colleges infrastructure end to end
•Ensured Team had customer service culture
•Hands on approach with support tasks and issues
•Ensure mentoring of team to bring them up to highest technical and professional levels
•Implemented numerous/documented SLA’s/KPI’s as there were none in place when Trevor started
•Led project to integrate numerous systems (AD, Powercampus, Blackboard, SQL DB’s, SharePoint) together into one SharePoint portal which ECAE has been put forward for a prestigious award (ACN Arab technology award)
•Management of IT operations Infrastructure globally supporting 45 offices world-wide.
•Reporting directly to the Global Operations Director
•Management of the 25 members of the IT operations team globally with a hand on technical approach
•Full budget control of the department.
•Set annual targets, conducted performance reviews and developed training/mentoring programs for all staff members within the team.
•Full review of IT infrastructure and staffing with recommendations on how to improve.
•Architected and implemented WAN to connect all offices together
•Architected VOIP and Video conferencing
•Architected and implemented centralized IT infrastructure by consolidating servers from 45 offices to 2 data centers on one active directory providing 24x7 support
•Built team to support new Data centre’s
•Architected full BCP and DR in new data Centers
•Implemented global IT polices and SLA’s
•Changed the service culture within IT to customer focused
•Worked with the architects on the project for the greenest building in the world at the HQ for IUCN, main responsibility greening IT internal systems including desktops, servers etc
• Initiated and complete (6 months from start to finish of project) IT out-sourcing of Global IT infrastructure and IT staff to a outsource company.
• Trevor was offered a position within Outsource company but he decided he wanted to work for a NGO)
• Management of IT operations Infrastructure globally supporting 9 sites world-wide.
• Reporting directly to the management board.
• Management of the 7 members of the IT operations team globally with a hand on technical approach
• Full budget control of the department
• Set annual targets, conducted performance reviews and developed training programs for all staff members within the team.
• Co-ordinate and participated in the 24x7x365 on call coverage for the IT operations Infrastructure.
• Developing a winning customer focused culture based on trust and sticking to our deadlines to meet and exceed the business needs.
•Management of the 7 members of the WIntel Team with a hand on technical mentoring approach.
•Managed the 3rd and 4th level system administration and application technical support activities for all the Microsoft OS based servers consisting of 500 servers spread over 3 data Centers supporting 7 Offices, 2 call centers and 42 Shops.
•Project manager of IT projects; largest budget was 25million CHF and a team of 40.
•Supported around 100 applications 24x7x365 included Exchange 2000/2003, KVS, Citrix, VMware ESX 3.0, SQL 200X, Blackberry, Hyperion, Share-point and internally developed applications.
•Developed a winning culture based on trust and sticking to our deadlines to meet and exceed the business needs.
•Technical review board member for all new project and infrastructure investments
•Change Advisory board member and approver for all IT Infrastructure changes
•Architected/Implemented an upgrade from Exchange 2000 to Exchange 2003 and enforced mailbox limits which in the past had had no limits
•Architected/Implemented a server consolidation using VMWare ESX, the project reduced the number of physical Servers from 500 to around 280 within a year and saved the company a estimated 1.5 Million CHF
•Chair and facilitate over 75 service improvement plans for IT Infrastructure to improve cost efficiency and reliability of the IT infrastructure
•Improved the SLA’s for the Wintel Environment from 90% to 99.9% over one year by implementing ITIL best practices and Industry best practices.
•Re-architected the AD/GPO configuration
•Wrote and implemented numerous SLA’s/KPI documents for the Wintel Infrastructure
•Lead Microsoft Architect for Pan-European France Telecom Data Center consolidation Project for business applications.
•Lead Microsoft Architect for Pan-European AD and Messaging consolidation Project for over 180, 000 Users in 15 different countries.
•Member of France Telecoms Board of Architects
•Member of Orange Sarbanes-Oxley project teams
• Management end to end of the 15 members of the Microsoft Server Support team at 4 Global locations
• Set annual targets, conducted performance reviews and developed training programs for all staff members within the team.
• Managed over 300 Microsoft based OS servers at 4 Data-Centers world-wide
• Designed and implemented a BCP and DR solution for Exchange 2000 and business critical applications
• Implemented follow the sun-support stragagey
• Architected global Exchange upgrade end -end (anti-spam, virus protection, storage etc) for 5.5 to 2000 to over 1500 users
• Architected an global end to end monitoring of business applications using HP Openview
• Improved Incident resolution before Trevor joined the team there were over 300 open incidents within a month this was down to 10 due to the process and procedures Trevor implemented.
• Scripted and documented a lot of 1st/2nd level calls incidents so that the IT Global helpdesk could handle more incidents and the Microsoft Server team could focus more on 3rd/4th level incidents.
• Trained Helpdesk staff to handle the new 1st/2nd level calls.
• Designed and trained users Globally on Outlook 2000
• Team support over 70TB of data on EMC storage using EMC tools to ensure the reliability of the storage.
• Implemented numerous SLA’s/KPI’s for the Server infrastructure.
• Re-designed AD and DNS within Autodesk as the implemented design was not to best practices and was causing Incidents and problems.