Triantafyllia Kapsoura

Pre- Sales Consultant - Account Manager à VeriPark Gulf

• Émirats Arabes Unis - Dubaï
• Je travaille ici depuis mai 2014

HR Assistant - Human Resources Department (Short term assignment) à ROBERT BOSCH MIDDLE EAST

• Émirats Arabes Unis
• janvier 2014 à avril 2014

Employer: ROBERT BOSCH MIDDLE EAST, Dubai, UAE

Job Title: HR Assistant - Human Resources Department (Short term assignment)

Main Duties: Recruiting, employer branding, training, handling HR social media activities, general support.

Supervisor Recoveries Manager - Recoveries Department - Mortgage, Corporate & SME Loans à CRÉDIT AGRICOLE GROUP

• février 2012 à octobre 2013

Dates: Feb. 2012 - Oct. 2013
Employer: CRÉDIT AGRICOLE GROUP (Commercial Bank of Greece) - ALPHA BANK, Athens Greece

Job Title: Supervisor Recoveries Manager - Recoveries Department - Mortgage, Corporate & SME Loans

Main Duties: Management of debt portfolio in accordance with legislation and Council Policy. Manage a team of 6
Relationship Managers responsible for legal Agencies whose duty is to recover the non- performing Mortage, Corporate & SME loans & advances of the bank. Manage key relationships with legal Agencies at the most senior level to ensure legal actions through the execution of an effective
recoveries & collection process for the Bank, the Central Bank & external Auditors. Manage & train
RMs, develop and control recoveries & collection programs. Achieve volume and revenue goals by maximizing provided bank collections actions. Provide constant feedback/report to senior
management on Collection and Recovery activities.

Supervisor Recoveries Manager à Credit Agricole Group - Commercial Bank of Greece

• Grèce
• février 2012 à octobre 2013

Customer Representative - Relationship Manager à Citibank International Plc.

• Grèce
• novembre 2006 à janvier 2012

Relationship Manager - Recoveries Department à Citibank International Plc

• septembre 2010 à janvier 2012

Dates: Sept. 2010 - Jan. 2012
Employer: Citibank International Plc., Athens, Greece

Job Title: Relationship Manager - Recoveries Department

Main Duties: Relationship management of Legal Agencies in order to meet portfolio targets.
Handling of difficult collection cases, special requests by delinquent customers. Recruiting, training,
coaching and mentoring of the Recoveries Agents.

Relationship Manager Citi at Work à Citibank International Plc

• septembre 2007 à septembre 2010

Dates: Jan. 2014 - today

Asset Product Sales, Credit Cards, Consumer à Mortgage Loans, Accounts

• novembre 2006 à septembre 2007

Dates: Jan. 2014 - today

à Laiki Bank, Athens, Greece

• septembre 2004 à novembre 2006

Dates: Sep. 2004 - Nov. 2006
Name of Employer: Laiki Bank, Athens, Greece

Customer Service, Collection Agent & Sales Representative ( “Employee of the year 2005”) à Laiki Bank

• Grèce
• septembre 2004 à novembre 2006

Promotion, Collection and Customer Service à Collection Ag

• janvier 2000 à janvier 2005

Job Title: Collection Ag ent & Sal es Repr es entati v e ( "Employ ee of the y ear 2 00 5 ")

Main Duties: Promotion, Collection and Customer Service


2

Curriculum Vitae Apr. 2014

Relationship Manager Citi at Work à Mortgage Loans, Accounts

• Émirats Arabes Unis
• à

Employer: ROBERT BOSCH MIDDLE EAST, Dubai, UAE

Job Title: HR Assistant - Human Resources Department (Short term assignment)

Main Duties: Recruiting, employer branding, training, handling HR social media activities, general support.


Dates: Feb. 2012 - Oct. 2013
Employer: CRÉDIT AGRICOLE GROUP (Commercial Bank of Greece) - ALPHA BANK, Athens Greece

Job Title: Supervisor Recoveries Manager - Recoveries Department - Mortgage, Corporate & SME Loans

Main Duties: Management of debt portfolio in accordance with legislation and Council Policy. Manage a team of 6
Relationship Managers responsible for legal Agencies whose duty is to recover the non- performing Mortage, Corporate & SME loans & advances of the bank. Manage key relationships with legal Agencies at the most senior level to ensure legal actions through the execution of an effective
recoveries & collection process for the Bank, the Central Bank & external Auditors. Manage & train
RMs, develop and control recoveries & collection programs. Achieve volume and revenue goals by maximizing provided bank collections actions. Provide constant feedback/report to senior
management on Collection and Recovery activities.


Dates: Sept. 2010 - Jan. 2012
Employer: Citibank International Plc., Athens, Greece

Job Title: Relationship Manager - Recoveries Department

Main Duties: Relationship management of Legal Agencies in order to meet portfolio targets.
Handling of difficult collection cases, special requests by delinquent customers. Recruiting, training,
coaching and mentoring of the Recoveries Agents.

Dates: Sept. 2007 - Sept. 2010
Name of Employer: Citibank International Plc, Athens, Greece

Job Title: Relationship Manager Citi at Work
Main Duties: Supervision of 12 branches in order to acquire new payroll companies. Customer Relationship

Relationship Manager Citi at Work à Sygrou Branch

• Émirats Arabes Unis
• à

Employer: ROBERT BOSCH MIDDLE EAST, Dubai, UAE

Job Title: HR Assistant - Human Resources Department (Short term assignment)

Main Duties: Recruiting, employer branding, training, handling HR social media activities, general support.


Dates: Feb. 2012 - Oct. 2013
Employer: CRÉDIT AGRICOLE GROUP (Commercial Bank of Greece) - ALPHA BANK, Athens Greece

Job Title: Supervisor Recoveries Manager - Recoveries Department - Mortgage, Corporate & SME Loans

Main Duties: Management of debt portfolio in accordance with legislation and Council Policy. Manage a team of 6
Relationship Managers responsible for legal Agencies whose duty is to recover the non- performing Mortage, Corporate & SME loans & advances of the bank. Manage key relationships with legal Agencies at the most senior level to ensure legal actions through the execution of an effective
recoveries & collection process for the Bank, the Central Bank & external Auditors. Manage & train
RMs, develop and control recoveries & collection programs. Achieve volume and revenue goals by maximizing provided bank collections actions. Provide constant feedback/report to senior
management on Collection and Recovery activities.


Dates: Sept. 2010 - Jan. 2012
Employer: Citibank International Plc., Athens, Greece

Job Title: Relationship Manager - Recoveries Department

Main Duties: Relationship management of Legal Agencies in order to meet portfolio targets.
Handling of difficult collection cases, special requests by delinquent customers. Recruiting, training,
coaching and mentoring of the Recoveries Agents.

Dates: Sept. 2007 - Sept. 2010
Name of Employer: Citibank International Plc, Athens, Greece

Job Title: Relationship Manager Citi at Work
Main Duties: Supervision of 12 branches in order to acquire new payroll companies. Customer Relationship
Management for existing and potential client companies. Asset Product Sales, Credit Cards, Consumer
Loans, Mortgage Loans, Accounts. Responsible for assessing training needs, designing and delivering
training solutions for branch staff.

Dates: Nov. 2006 - Sept. 2007
Name of Employer: Citibank International Plc, Athens, Greece

Job Title: Customer Representative (Sygrou Branch)

Main Duties: Specialized Representative for consumer loans, mortgage loans and credit cards.
Customer objections' handling and constructive problem solving.