Shift Managers
M.H Alshaya
Total years of experience :15 years, 3 Months
Understanding customers and acknowledging to their needs.
Present at the sales floor and maintain good customer relationship.
Assist the store manager with the day to day operations of the store.
Prepare daily deployment and recognize peak hours for steady business.
Managing the daily stocks order and receivable processes.
Solve customer related issues and take decisions during the shift.
Provide training to new Baristas and provide feedbacks.
Responsible for encouraging staffs and setting targets to make customer focused decisions
Maintaining and sending repots of sales, food cost, Budget profit to the Area Manager.
Perform various other duties including inventory management
Presently working as outlet Manager for London dairy café (unipex, Iffco Group) in U.A.E from February2011.
☞ Understanding current and potential customers
☞ Make sure about the profitability by balancing service with costs.
☞ Encouraged guest's satisfaction for steady business.
☞ Responsible for starting customer service contest for servers, for improvement of service.
☞ Checked BOH for food quality, steady sanitation and presentation.
☞ Provide training and advice for servers to maximize the performance level.
☞ Making customer focused decisions
☞ Maintaining and sending repots of sales, food cost, APC, APP to the operations Manager.
☞ Performed various other duties as needed
Worked as manager for a fast food chain (Ambrosia) in India from june 2010 till January 2011.
RESPONSIBILITIES: ☞ understanding current and potential customers
☞ Managing the customer journey (customer relationship management)
☞ Developing the marketing strategy and plan
☞ Management of the marketing mix
☞ Managing agencies
☞ Measuring success
☞ Making customer focused decisions
Worked as supervisor with London dairy café a unit of Al Jazira Group Bahrain & also doing back office for the restaurant division from 2009February till May2010.
Role: ☞ Make sure about the profitability by balancing service with costs.
☞ Encouraged guest's satisfaction for steady business.
☞ Responsible for starting customer service contest for servers, for improvement of service.
☞ Checked BOH for food quality, steady sanitation and presentation.
☞ Provide training and advice for servers to maximize the performance level.
☞ Started introduction seminars for servers to increase the sales.
☞ Responsible for hiring and training new employees.
☞ Maintaining and sending repots of sales, food cost, APC, APP to the general manager
☞ Done duties such as marketing and advertising.
☞ Responsible making changes in menu as per the requirement of customers.
☞ Confirmed about the track record that will help to create the profit of the restaurant.
☞ Responsible for developing an employee entered organization.
☞ Performed various other duties as needed.
Worked as a computer assistant with Adarsh Vidyalaya School Darjeeling, India for one year (part-time)
Worked Part-Time in post office as postal assistant for two and half year in Darjeeling, India.
Worked as primary school teacher with kurseong primary school, India.