Counsellor
Stratix Consultants
مجموع سنوات الخبرة :10 years, 5 أشهر
As a Counsellor, I am responsible for helping individuals who are internationally relocating. Our main role is to ensure the client avoids any legal issues that may occur in relation to their relocation by assisting them to obtain visas and other related immigration documentation. Also responsible for providing the client with advice and guidance on how best to obtain required documentation to migrate internationally and how to complete this process smoothly.
• Oversees all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly.
• Interview all clients and deal with all applications face to face and by post to ensure that the client is suitable.
• Oversees the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.
• Ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents.
• Prepare all fee quotes and any information required by clients, colleagues or authorities.
• Takes full responsibility of all Immigration issues and operations, remaining up to date with any changes to legislation.
• Performs other duties may be assigned from time to time such as reception duties.
The Bid Support Specialist (BSS) provides sales-related support to any business-approved opportunity in scope of the account. Such services would include but are not limited to bid facilitation, proposal development, document production, bid Solution Design & Delivery (SDD), and ICAP. Also, to assimilate Global Process Services culture and best practices, gain customer understanding, increase knowledge of policies, guidelines, and processes to support its clients.
• Validation of firming documents; if certain approvals were provided upon the ordering of the machines, prices of the machines should match the purchase order provided by the customer, bill-to and invoice- to addresses should also match the PO provided and the one’s indicated in our system (if not, confirmation from the customer must be presented).
• Responsible for releasing the billing for the customers who purchased HW/SW and services.
• Monitors the status of the HW machines if already shipped and delivered.
• Once the machines are delivered to customer’s location, request for the machines to be installed and may also send a technician if necessary.
• Other functions includes such as pre-billing or manual invoicing, handles customer’s disputes and at times may also require adjustments on the billing if determined machines were not priced accurately.
• Also initiates the return process if the customer decides not to push thru with the purchasing of the machines due to damage to the machines/parts, loss of machines/parts and plain cancellation of orders.
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
• Resolve customer complaints via email.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Handle product recalls.
• Work with customer service manager to ensure proper customer service is being delivered.
• Handle changes in policies or renewals.
• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; selling cashier's checks, and traveler's checks; answering questions in person or on telephone; referring to other bank services.
• Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
• Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; selling cashier's checks, and traveler's checks; answering questions in person or on telephone; referring to other bank services.
• Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
• Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
My responsibilities include working closely with customers to determine their needs, answer their questions about our products. Must be up-to-date with product features and maintain our store’s visual appearance in high standards.
• Assess customer’s needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve the team’s sales goals on a monthly
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
Bachelor's Degree
Highschool Diploma