Business Analyst
Natural Resources Wales
Total years of experience :22 years, 0 Months
LIMS Replacement:
Requirements management in Azure Dev Ops for ITT and evaluation for the NRW Analytical Services Laboratory Information Management System (LIMS). Engagement with teams across Wales gathering requirements from Sample Collection (routine, ad-hoc, incident and marine) through sample reception to bench and resulting.
CRM deduplication:
Developing a risk based approach to MS Dynamics CRM Contact/Account duplicate detection and merging to reduce duplication. Liaising with multiple teams and supporting the business in understanding the approach and rules for detection and reduction. Coordinating the development of processes and tools (SQL/SSIS/Excel/CRM), review and testing of these to establish a reliable and repeatable process that can be used flexibly to reduce duplicates now and in the future.
Water quality planning:
Supporting the business with processes and tools for the planning of water quality monitoring in line with UK and European water quality directives. Providing an excel prototype with tables and Power Queries for use as a prototype to help the SMEs better understand what they might want from a product before starting a project to venture into procurement. This provided an opportunity to better understand a highly complex set of requirements before committing to the procurement and implementation of any candidate solutions.
LIMS/Instrument integration:
Requirements gathering, stakeholder and supplier engagement from procurement through design and implementation of CSols Link4LIMS to integrate StarLIMS with laboratory instruments across the multidisciplinary environmental analytical laboratory.
Benefits realisation management in the technical debt programme.
Supporting pharmacy inventory management and control at Hamad Medical Corporation where Cerner is integrated with Oracle and Rhapsody
Supporting Omnicell integration with Meditech. This is the first time in the UK for Omnicell in the private health sector.
Supporting the EU GDPR programme having responsibilities for the data mapping and development of the GDPR risk dashboard highlighting risk from system, process and owner perspectives.
Developing a new process for procurement and analysis for the implementation of OnBase for procurement, contract management and purchase order processing, approval and structuring the financial system output
Supporting the implementation phase of the Cerner Millennium solution at Sidra Women and Children hospital. Focusing on supply chain, consolidation of procedures, preference cards, equipment and consumables. Building a database for data collection of preference cards, including equipment, sets, consumables, sutures and surgeon specific comments. Linking pre-procurement activities and data collection to the construction of preference cards and build activities while maintaining a structure to serve the purposes of procurement prioritisation activities. In parallel supporting the integration of Cerner, Lawson Supply Chain and T-Doc for sterile processing.
Supporting the pharmacy function with development of level 1-3 IBM Blueworks supply chain departmental processes to support the customisation and build of the Cerner system integrated with Omnicell, SwissvLog and Script Pro, functional, unit and system testing as well as supporting the internal needs of the department in their development of daily operating procedures linked to organisational policies. Leading Test Task Force for the Cerner 2015 upgrade functional testing using process, function and test script mapping to reduce duplication and increase focus on quality outcomes.
Leading business analysis and engagement activities for the Qatar GIS Web based interface resolution portal in the Central Planning Office. Liaison with internal and external multidisciplinary teams and stakeholders to steer development and promote a web based Portal securely presenting spatial and programme data to a diverse audience across transport and infrastructure engineering organisations and government utility and regulatory agencies.
Leading requirements development for the Community Informatics Programme covering; Community Health, Mental Health and Social Care. Collating and merging requirements collected from a variety of sources, developing new requirements and devising a requirements catalogue using IBM Rational Doors. Approximately 4000 requirements were distilled into a PQQ questionnaire format and fed into the ITT procurement process.
• Facilitate strategic operational change in an Agile documentation light environment liaising across multiple IT and business stakeholders, external customers and suppliers
• Analysis of requirements change of business model in an AS400/RPG/EDI environment
• Managing requirements for data sharing, fulfilment and product launch
• Facilitating readiness for a change from delegated authority to broker/insurer model
• Review and redesign of claims management business and data sharing processes differentiated by insurer product
• Working closely with external technology providers, IT development, marketing and the outbound/inbound call handling function in an Agile environment
• Analysis of requirements for the replacement Noetica Dialler platform, related data management functions and operational dialling rules, procedures and criteria
• Managing liaison between IT and the Quota Marketing function
• Preparation and validation of business requirements and understanding what these mean in technical terms
• Evaluating process effectiveness and efficiency and identifying relevant measurements to support business cases and post implementation review
• Consultation to the association on collaboration, working practices and processes though clearly identifying requirements and sourcing a relevant solution
• Sourcing, design and implementation of a SharePoint portal solution for collaboration across the organisation including document management shared calendars and construction of user groups to support work on specific topics
Avon and Wilts Partnership Mental Health Trust 09/10-06/11
Business Analyst
• Supporting the introduction of a new trust wide clinical information system
• Analysis of as is and to be operational processes including deployment of standard operating procedures across the breadth of services provided by the trust
• Development of a prototype model for analysis of CPA Care Packages against mental health PBR care cluster groups
• Investigation and presentation of a modified governance model for the change control of key clinical support systems, operating procedures and supporting soft infrastructure
Information Services Manager
• Operation the leadership role developed in the previous assignment
• Supporting operational teams in identification, development and measurement of cost saving schemes including service redesign
• Alignment to the national Informatics strategy and development of an Informatics governance function and convergence with the local authority
• Introduction of a local ITIL Service Desk linked to the national service desk, identifying high volume callers as super users and focus areas for delivering targeted training
• Introduction of a Data Quality Policy linking to tangible metrics and management of related service activities improving data quality
• Developed and operated a leadership and management function within the information team designed to meet the needs of the changing customer base
• Defining the relationship between the information function and its key stakeholders through establishing detailed requirements with service leads and directorate heads to define and finding ways to meet the increasing demand of a successful service with a fixed resource pool
• Working with solution designers to ensure that developments met the needs of the business through careful analysis of workflow, documentation of scenarios, user acceptance testing and release management
• Supervision of team producing accurate, timely and complete information particularly with respect to Access 2009 (RTT), SLA management and service improvement initiatives
• Support and facilitation of service led initiative including process mapping for enhanced service delivery, removal of unnecessary work and redesign of existing business processes
• Redeveloping internal tools and processes for the production of inward and outward MI interfacing to Finance, Operation, Commissioning and external governance bodies including design and planning the consolidation of multiple Access databases into a single SQL Server Database
• Implementation of a SharePoint interface collecting service use data to support mandatory and ad-hoc performance measurements
• Management of internal and external customer relationships including finance, operations, DSU, WAG on statutory and emergent requirements, including responses to information requests and construction of mechanisms to provide this i.e. MS Access, Excel, Crystal Reports, VBA and consolidation of manual and paper based methods of data collection into at source electronic systems
• Chairing an all Wales Information Group, prioritising emergent demand, developer workload and highlighting improvement areas for service delivery
• Developing processes for the production and management of statutory, and ad hoc MI for internal and external customers including the Welsh Assembly.
• Interfacing to Business and IT Project Teams to develop requirements for Adviser Fund Switching, Anti Money Laundering and Bulk Contract Enquiry (Origo Bonds/Pensions V2.1 development) including documentation of requirements and meeting with development teams to support project estimation
• Working with the project manager to ensure best practice and alignment with business needs in terms of project management process and conformance with AXA's CMMI policies and standards
• Analysis, consolidation and merge of 8 national data sources into a unified format providing cancer related intelligence to the NHS, using SQL Server, Access and Excel
• Analysing and designing of measurable Project Management processes supporting the CMMI level 3 standard, facilitating cross functional workshops, stakeholder management and peer review
• Analysing and developing a cross functional project estimating tool used UK wide
• Analysing requirements and designing Best Practice and Lessons Learned process at PIR stage including prototype SharePoint repository and testing the process and tools against real projects through facilitated cross functional workshops
• Development of overarching UK IT Policies for process and procedure governance
• Analysis and development of framework for work environment standards
• Analysing historic project data to assess suitability for iterative DSDM method
Programme Analyst
• Analysis and evaluation of existing internal supplier engagement process
• Collecting, analysis and reporting on shared services demand and capacity planning
• Analysing requirements through consultation with relevant stakeholders from user, client and supplier organisations to support the changing needs of the property maintenance function and to increase the operational efficiency of the maintenance service desk
• Identification, mapping, re-engineering and agreement of key business processes to elicit accurate business requirements from concepts
• Working with developers to ensure that development remained within boundaries defined by the customer whilst supporting emergent requirements
• Managing a small team including third party suppliers and colleagues
• Providing expertise for user interface design with reference to usability and capability to support business processes
• Analysing data and compilation of intricate scenario based business model summaries for Business Intelligence supporting key decision making
• Analysing and designing a Web Based Facilities Management Help Desk using sketched story boards, process flows and wireframes
• Mentoring colleague during development of a Web based quoting system through close collaboration on the analysis, design and implementation phases and supervising the development of an ODBC client based prototype
• Analysing and developing an electronic invoice checking system having multiple data interfaces to identify accurate matches of help desk orders to works completion notes and providing information supporting payment processing for approved invoices
• Training small groups (1-5) in Fundamentals of Project Management, including Milestones, Gantt and PERT using Microsoft Project 98 and backwards planning
• Building prototype PC clients in an NT environment including component assembly
• Configured and installed Client PCs on site for pilot scheme testing, inc Lotus Notes
Programme Office Analyst
• Local site representative of the Newport Based Programme Office
• Helped introduce in-house Project Management methodology
• Create and administer project plans, monitor project risks and issues
• Custom built MS Access Risk/Issue database
• MS Project/VBA interfacing with MS Access and Excel for Progress Reports
• MS Access database for agendas and minutes from progress meetings and team meetings
Y2K Programme Test Analyst
• Creating test strategies, plans, maintaining results and documentation for the Y2K Programme
• Managed the Y2K Intranet content with HTML making documentation available across Intranet
B.Sc. (Hons.) Computing and Energy Studies 2.1
Adult Access Course - eqivalent to prerequisite degree entry qualifications in the following: Physics, Chemistry, Biology, Psychology achieving a 70% overall grade
O Level: Maths - C Physics - B Chemistry - C Biology - B Geography - B CSE Technical Drawing - 2 Technology - 2