Tshering Lama

 Responsible for online daily operations.
 Ensure high levels of customer satisfaction is
provided to each customers.
 Work with management to assess and improve
processes and policies.
 Update and making sure all the products are
listed with updated prices.
 Addressing Customer complaints.
 Responsible for providing daily sales report to
management teams.
 Ensure all customer orders are being delivered.
 Well aware about cash management for all cash
on delivery options.
 Fast learner for ERP or other POS systems.
 Multi-tasking & Problem solving Skills.

Ensure high levels of customer satisfaction through excellent sales service & build productive trust relationships with customers.
Assess customer’s needs and provide assistance and information on product features.
Maintain in-stock and presentable condition assigned areas.
Remain knowledgeable on products offered and discuss available options.
Cross sell products.
Team up with co-workers to ensure proper customer service.
Prepare sales invoices and accepted payment through cash, cheque, credit cards, etc.
Assist in visual merchandising and store keeping.
Maintain sales records for inventory control.
Handling the website (Online orders)
Marketing the stores products on Instagram.
Printing and embroidery works on jerseys & shoes.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Conducted weekly walk-through with the manager to discuss interior visual displays, including store window presentation.

Scheduled weekly inventory pickups and deliveries with vendors.

Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Assisted customers with food selection, inquiries and order.