Tarek Selim

Responsible for the recruitment process of NATGAS, Nubaria Gas, & Gas Serve "Subsidiaries of Egypt Kuwait Holding". Hiring more than 800 Technicians "blue collars" for the internal and external installations for Gas Serve. Supervising the interviews and providing full reports about the mass hiring process in all the company sites "Cairo, Alexandria, Beheira, Fayoum". Ensuring the streamlining of the interviews to reach maximum quality while choosing the best calibers for launching the Vocational Training Project. Acquiring feedback from fellow colleagues to ensure that we pick up any areas of improvement in the project to be reported and fixed. Responsible for the training classes held in the 6th of October site. Coordinating the and ensuring that the training schedule is going smoothly as instructed, as well as creating the reports that would reflect the facts and the progress of the Recruitment and Training processes to be discussed in the weekly meetings held by the Holding company and the sister companies participating in the project as well. Responsible for the personnel part related to the project. Creating and updating the yearly hiring plan required for NATGAS & Nubaria Gas. Responsible for All the HR related requests for Nubaria Gas. Responsible for the performance management and KPIs as well as the feedback and annual appraisals for the employees. Responsible for some ER activities, Internal Communication, and the benefits provided to NATGAS employees. Responsible for updating and developing the organizational structure, as well as assisting the departments' managers with the restructure of their department's organizational chart.

Handling all recruitment activities starting from having the brief from the hiring manager, all the way to planning/supervising the on-boarding plan. Designing and updating the Job description and manual for each department. Designing the job posts in collaboration with the Storytellers "content creators" as well as the graphic designers for all the hiring requests. Sourcing for fitting calibres needed to fulfil the hiring requests. Creating a new job offer for the potentials ozbians. Handling the exit interviews for the resigned ozbians. Participating in job fairs and assessment centres mainly at the AUC. Responsible for all the employee relations tasks including personnel, announcements, tracking attendance, archiving the ozbians' documents & contracts & confidentiality agreements. Responsible for the HR investigations and the implementation of all the rules and procedures. Participated in creating the ozb Handbook as well as communicating it to the ozbians.
Making a tracker for the employee files & renewing the contract details along with the legal advisor and the HR head

Sourcing candidates for offshore accounts
Performing phone interviews to filter the applicants
Coordinating interviews for the successful candidates
Performing face to face interviews for the candidates
Acting as a career advisor for the candidates during the on-boarding process
Following up with the candidates till their hiring date
Fulfilling monthly mass hiring targets up to 200-300 per team
Participated in organizing a walk-in day that got the recruitment team around 700+ accepted candidates

Following up on Delinquent customers to secure delayed payments for HSBC Bank.
Serving a number of countries in the Middle East such as

Exceeding customers' expectations as a MUST, as well as having the best resolution to their problems in various issues mainly regarding technical, billing issues
Advising Vodafone UK customers, guiding them to make the right choices on their accounts
Creating out of the box solutions to the customers on spot in order to satisfy the customer's needs as a top priority
Handling On Call Escalations while giving proper solutions to satisfy customers as well as reporting them to the Team Manager
Supporting floor walkers on their tasks such as briefings, supporting new advisors at their first Go Live