tufail mir

• Preparing and monitoring day to day PM and periodic maintenance for sales trucks, cooling units, fork lifts, market freezers cold stores and other equipment across the region.
• Monitor and main cold chain across the region.
• Preparing Budget (CAPEX, OPEX) for all Workshops at all branches under my supervision.
• Developing maintenance facilities at different sites as per growth and new area introductions.
• Planning, maintaining, ensuring capital replacement for all assets
• Optimizing the spare inventory by proper Monitoring in software systems.
• Recommendation of new stock levels based on the consumption pattern so as to reduce the cash locking in the inventory.
• Developing & training all employees’ regarding latest techniques and HSE.
• Provide feedback to staff that are not performing to the expected level and ensure Human Resources Department are informed of trends in performance.
• Decisions for outsourcing of service and Insurance claim settlements.
• To ensure that the fleet is prepared to pass the government regulations, like periodic MVPI test so that violations are avoided.
• To liaise with fuel suppliers and maintain the supply of fuel for uninterrupted operations.

I am an incharge of Western region of KSA having 5 branches jeddah, Makkah, taif, madena & yanbu.

My responsibilities are as Follows:
support the sales Department by means of keeping maximum availability of transport and chillers.
Planning and execution of work schedule for my team to utilize the man power and their ability up to maximum level .
To Keep co-ordination with operation & sales Departments to achieve the goals.
To depute the man power to their respective jobs under special strategic plan on daily basis.
To conduct weekly meeting with my team to motivate them for good outputs.

Organization: CHEVROLET ( K.C Motors) Bye-pass road, Hyderpora, Srinagar, Kashmir, India-190014. Automotive company.
Duration: Jan.2010 to till date.
Profile: WORKSHOP MANAGER)

Responsibilities:
• Analyze procedures and activities to identify and present opportunities for improvement of the workshop.
• Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment.
• Facilitate the orientation of new team members in collaboration with the Workshop Supervisor by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations and ensure that new team members understand their respective duties.
• Maintain good relationships with customers.
• Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
• Monitor workflow to anticipate impact of delays due to team members being absent for leaves, or sickness.
• Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
• Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
• Plan and adjust the workloads of department personnel to match their skills and abilities.
• Coordinate with sales department and arrange for delivery of equipment to customers.

Duration: 01-11-2007 to 02-12-2009
Profile: SERVICE MANAGER
Responsibilities:
Manage and motivate all services’ staff and other personnel involved in
delivering high level, quality service, and on time delivery of service vehicles in
order to ensure growth and expansion to achieve targets.
Manage all functions within the service department.
Work closely with the Workshop Manager to manage workshop productivity,
efficiency and utilization.
Monitor warranty claims to ensure their correct administration in line with the
manufacturer's guidelines.
Ensure customer complaints are managed quickly and effectively.
Staff training and development.
Schedule regular weekly meetings with the service team to address targets,
issues and concerns.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Manage and control the daily activities of the department and ensure that all work is carried out according to company standards.
Develop and install the correct processes & practices to ensure that the business is operating in an efficient manner and the highest levels of customer satisfaction are achieved.
Monitor monthly performance, plan activities & strive to always achieve budgeted targets
Develop training plans for all the team members and actively find ways of delivering the training needed.
Carryout personal development reviews with the team and record the information in the correct format.

Organization: CENTAUR MOTORS National high way, sangrama, sopore, kashmir, india-193201. Automotive company

Duration: May 2004 to september 2007
Responsibilities:
Schedule service appointments.
• Obtain customer & vehicle data and reviews vehicle history prior to the arrival of the customer.
• Greeting the customer in a timely manner.
• Answer customer calls in timely manner.
• Advice the customers on the care of their car and the value of maintaining their vehicles.
• Notify Team Leader of incoming work.
• Check on the progress of repair whole day of all the job cards created.
• Provides accurate and complete written cost estimates of labor and parts.
• Write up customer’s vehicle problem accurately and clearly on the job card.
• Contact customers if any changes in the job card need to be done and advice those on the reason for change.
• Implement and maintain service marketing programs.
• Obtains customers signature on repairs orders and provides customer a copy of the same.
• Maintain professional appearance.
• Keep work area clean.
• Carry out temporary assignments given by the managers as required.
• Maintain high customer satisfaction.
• Ensure final inspection has been carried out before delivering the car to the customer.
• After the service of the car initiate the invoice process.
• Personally hand over the car to the customer and ensures the customers satisfaction is met.
• Explain the complete work done by the service team and also the charges for the customer.