Senior Associate
Synchrony
Total years of experience :9 years, 3 Months
Handling major clients finance requirements
Providing back end support with the card queries
Customer support via IVR and chats
Assisting vendors with their business
Working on case by case queries of vendors
Providing support with their inventory, listing on Amazon
Handling their sales and inventory requirements
• Politely assisted customers in person and via telephone.
• Answered an average of 100 calls (contacts) per day by addressing customer inquiries, solving problems and providing new product information.
• Provided an elevated customer experience to generate a loyal client.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Scored in top 10% of employees in successful resolution of issues
• Built long-term customer relationships and advised customers on purchases and promotions.
written EAMCET examination and scored 1100th rank among 2 lakh students.