Acting Head of Retail Project
Virgin Mobile KSA
Total years of experience :27 years, 5 Months
▬ This is who we are ▬
- Kingdom wise - Virgin mobile KSA is the 1st Mobile Virtual Network Operator (MVNO)
- Middle East wise - Virgin Mobile Middle East & Africa is the biggest & awarded the best MVNO
- Global wise - With +18 million customers, Virgin Mobile is world's biggest MVNO
For more info: (www.virginmobilemea.com) فيرجن موبايل
▬ This is who I am ▬
1) Retail recruitment; including:
- Designing, mapping, implementing the following:
** Recruitment processes; end-to-end throughout the entire cycle of the candidate experience & journey.
** Designing the employee arrival guide processes; end-to-end throughout the entire cycle journey.
- Designing the Retail employee handbook for all Retail structure.
2) Training; including:
- Designing & implementing all training programs & bags such for all levels and functions.
- Training all retail sales team - Throughout the Kingdom
3) Roll-out from start to finish of retail stores; including:
- Hunting quality locations/ contracts/ civil work/ furniture/ fixing
4) Retail quality; including:
- Brand image/ Retail customer experience/ Style quality standards
5) Retail operations; including:
- Designing, mapping, implementing the following:
** Retail processes; end-to-end throughout the entire cycle life of the customer experience & journey.
** Retail loyalty program; end-to-end throughout the entire cycle life.
** Retail retention program; end-to-end throughout the entire cycle life.
- Designed all Retail required forms, templates and requirements
6) Retail credit control; including:
- Credit control process & procedures; end-to-end throughout the entire cycle life of the customer experience, the customer journey.
7) Retail Management; including:
- Products knowledge/ Inventory/ Marketing materials/ Sales performance/ Communication/ Retail Support/ Market feedback
8) Internal communication portal; Communication & technical process
► Are you a domain name investor?
► Are you a business owner?
► Are you an e-house owner?
▬ Why ▬
► You can make money by way of domain name investment.
► Domain name is a powerful tool that can help you & should be your business' first priority.
► Internet success begins with securing a luxury domain name for your e-house.
"A domain name says it all, From who you are to what you offer"!
▬ Domain name value ▬
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► A good domain name has a great value.
► You might be able to re-sell it one day with remarkably good price.
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▬ What ▬
I sell flashy domain names such as ...
Khalefa.com | Sulafa.com | Althany.com | Homood.com | Taloq.com | ArRiyadha.com
Newzagency.com | Luluwah.com | Momayiz.com | Mumayiz.com | Tamauz.com
Ebtihal.com | Ibtihal.com | Fardaws.com | Joehara.com | | Yaqota.com
▬ P.S. ▬
This sale is for the domain name only. No content and no hosting services are included! You can develop a retail site for it, park it, hold it as an investment, or resell it. Thought, I can suggest you some names that can do the development, parking and investment.
▬ This is my major WOW achievements ▬
▬ Training ▬
• Launched (from start to finish) the Training function.
• Designed all training programs & bags such as Train The Trainers, Retail & Sales, Customer Call
Center & General bags for other departments.
☆ Specialities training:
+ Goal setting
+ Personal development
+ Competency based interview
+ Mastering the interview
+ Train the trainers
+ Making training FUN
+ Building Professional high-performing sales teams
+ Building Professional high-performing call center teams
+ Motivating your team
+ Coaching & Mentoring
+ Planning & scheduling
+ Building relationships in sales
+ Reading body language as sales
+ Managing customer service
+ Managing difficult conversations
+ Problem solving & Decision making
+ Giving effective feedback
+ Inventory management
+ Selling smarter
+ Nailing sales targets
+ Active listening
+ Creative thinking
+ Anger management
+ Networking for success
+ Research
+ Time management
+ Writing reports & Proposals
+ Marketing with social media
+ The art of making meetings
▬ HR ▬
• Supported our HR by designing the company’s employee arrival guide for all levels and functions.
▬ This is my major WOW achievements ▬
• Managed Sales Operations.
• Supported Direct Sales, Indirect Sales, Distributors, Development, ID Registration & Back Office.
• Supported functions essential to Sales such as Customer Call Center, Warehouse, IT & Finance.
• Managed registration, activation and all technical difficulties related to Sales.
• Built a loyalty programs within Point of Sales database.
• Managed potential customers & complaints related to Sales that was received from our CC.
• Developed Sales matrices, track & report performance & productivity of the Sales Team.
• Achieved the lowest deals ever for our Point of Sale branding.
• Delivered successful Sales events & activities that exceeded expectations.
• Closed deals with SASCO, Tashelat, Bilad Bank, Blue PC, ESCO Telecom, IST Tech, Arrab Telecom, South Wind, Perfect Call, Orbit Dimensions Telecom, Holiday-Inn & other partners to sell our products.
• Headed the successful advertising campaign in 2011 & Google Earth projects.
▬ Major Honors & Awards ▬
Thank you certificate from Nepal embassy
▬ This is my major WOW achievements ▬
• Organized successful meet-ups with the lowest budgets ever in whole Kingdome.
• Launched the successful stickers operations.
• Built a loyalty programs within elite users database.
• Brought Jeeran Saudi Arabia from Zero to No. 1 customer choice.
• Brought the No. of posts for Saudi Arabia to 19, 228 in 6 months.
• Increased the number of KSA reviews to 19, 228 and to lead all six countries at the time.
• Leaded all six countries.
▬ This is my major WOW achievements ▬
• Developed organizational structuring, strategic assessment & planning for SW shareholders.
• Developed Operation, performance evaluation that made work place ~ a place people love to call work.
• Designed training programs & bags, trained retail Team & management for all cities in Kingdom.
• Derived methodology to prepare retail staff, including hiring processes & culture awareness program.
• Played a major role in inspiring & making Leaders & Champions across all cities in KSA.
• Inspired and Championed Zain people across all our touch stores in KSA.
• Managed Alternative Channels, Retail, Direct Sales, Sales Support, Distribution and Corporate.
• Managed a total of 103 stores in 32 cities & a total of 44 Champions.
• Adapted the think out of the box mentality in to increase revenue and profit finding new successful
Alternative Channels for Zain from start to finish such as 28 kiosks in Jarir bookstores, 2 kiosks in Airports, 28 kiosks in Jarir bookstores, 46 kiosks in Sony World stores & 27 kiosks in Universities.
• Great Team work by helping other function within company.
• Always had he win-win mentality.
▬ Major Honors & Awards ▬
• Award trophy for achieving over %120 of retail's monthly target for year 2010 & 2011.
• Award trophy for being company's best employee for overall performance of 2010 & 2011.
• Award trophy for launching a successful retail alternatives channels - 2010 & 2011.
• Cash award as a winning appreciation.
• Medal of appreciation from Sony World & Jarir Bookstores.
▬ Featured in the Media ▬
SW newsletter.
▬ This is my major WOW achievements ▬
• Managed VIP customers under the supervision of Waleed Al-Asmari | Number Management function.
• Launched the first successful of Zain FBOs (Fully Branded Outlet) in KSA - Mursalat, Riyadh.
• Launched the first successful of Zain smart stores concept in KSA - Worood, Riyadh.
• Launched the first successful of Zain flagships in KSA - Tahlia, Riyadh.
• Launched the successful kiosk in Reem international circuit - Riyadh.
• Supported the launch of other FBOs & Kiosks.
• Maintained quality and standards of Zain at all times & customer satisfaction.
• Over achieved the target level of 92% of Zain mystery shopper to 100%.
• Followed up the DMS in stores within my area and over achieved the 95% of target to 100%.
▬ Major Honors & Awards ▬
- One of my stores received an award trophy for being "Top achieving store" (2008 till 2010).
- Two Achievement certificates of winning store contest - Kingdom wise.
- Seven Ruby numbers (Category: SAR-5000/ each) as a VIP Customer Service Excellence Award.
▬ Featured in the Media ▬
• BBC
• Siemens
• Jazirah newspaper
• Riyadh newspaper
• Zonik newsletter
• Zain Magazine
▬ What is training to me? ▬
"Training is really more like finding the very best in everyone."
▬ This is my major winning achievements ▬
• Helped people use what they’re great at to make Zain magic & to find the best in themselves.
• Have the think out-of-the-box mentality into implemented a creative business simulation environment.
• Consistently receiving "beyond expectation" average evaluation by trainees & "recommendations".
• Trained Eastern Region retail Team, Management and partners on below programs:
- Zain products & services.
- English language.
- Selling skills.
- Soft skills.
- NLP.
• Translated above into something which set customer experience apart from anything else out there.
▬ Major Honors & Awards ▬
• Award of Nokia 9300i.
This was before the official launch of the company (5 months of training).
▬ Training programs included ▬
• Train of Trainers.
• Neuro Linguistic Programming.
• Business Simulation.
• Customer Delight.
• Sales skills.
• Zain launch Pad.
• Zain Knowledge Kit.
• Study the methods and tools of sales.
• The principle of Sales Representatives.
▬ Major Honors & Awards ▬
• Motorola Razr V3i.
• Motorola Razr V3x.
• Certificates of Achievement as a Super Star performer.
• Certificates of Achievement as a Star performer.
Training period of 3 months