Senior Director - Human Resources
CCC By STC
Total years of experience :21 years, 9 Months
Overseeing the Human Resources function for Contact Centers Company, Saudi Arabia:-
o HR Strategy
o Talent Acquisition, Engagement & Management
o Change Management & Leadership Development
o Talent Services & Compliances
Driving The Human Resources Elevation Initiative within SDRPY.
o Drive Business Enablement and sustainability through Digitalization & Governance
o Building capabilities Through Learning and Career Development
o Enhance Organizational Culture by Increasing Employee Satisfaction & Wellbeing
o Improve Organizational Effectiveness by creating a High-Performance Culture within SDRPY
o Drive Excellence within SDRPY operating model and functional divisions
ACHIEVEMENTS:
• Implemented the Governance Model among SDRPY within 180 days from Joining.
• Implemented the 1st ever Organizational structure as well as the functional charters among SDRPY.
• Implemented the Talent Management Model within SDRPY with 6 development programs for all levels.
• Improved Employee satisfaction for SDRPY employees by 27% to be 77% out of 100%.
• Implemented the HR Partnership Model within SDRPY to support business achieving the organizational Objectives.
• Automated 10 of HR services as part of HR Digitization initiative.
Driving The Human Resources Transformation Initiative For REDF As Part Of Saudi VISION 2030
o Business Enablement
o HR Transformation to the new model
o Process Enhancement
o Digitalization & Work Environment Enhancement
o Improve Team Efficiency
o Increasing Employee Satisfaction
o Building capabilities within REDF Through Learning and Career Development
o Drive Excellence within REDF operating model
ACHIEVEMENTS:
• .Implemented the Internal Job Posting for the first time in a 100% governmental entity without violating any government Law which resulted to activating more than 100 vacancies by internal employees up to May 2019 and targeting 200 by De-cember 2019.
• Increased REDF Business Performance from 2350 loans in July 2018 to be more than 100k by May 2019. This has resulted in-to growing mortgage market by 83% from Sep-May 2019.
• Designed & Implemented the New Org Structure of REDF after Board Approval, Job levels and salary scale basis Hay Meth-odology.
• Enhanced employee engagement by establishing Internal Communication and Talent care functions which has resulted to increasing employee satisfaction by 25%.
• In Association with Korn Ferry, designed and implemented REDF Strategy, Competency Frame Work, C&B Philosophy for REDF.
• Implemented the First ever mobile application for REDF Employees.
• Implemented the new CCC's HRMS system and Automated 60% of HR Services through System.
• Implemented the 1st Management Training & development programs based on Behavioral and Technical competencies.
• Leading the transition of moving 1100 employees from Government Scheme to become under GOSI and Labour Law.
• Conducted the 1st ever Team Building activity for REDF Leadership team which has resulted to defining the REDF Vision, Mission, and Strategic Objectives for 2019-20.
Overseeing the Human Resources function for Contact Centers Company, Saudi Arabia:-
o HR Strategy
o Talent Acquisition, Engagement & Management
o Change Management & Leadership Development
o Talent Services & Compliances
ACHIEVEMENTS:
• Automated the Recruitment Process from end to end by implementing Taleo system.
• Implemented the new CCC's HCM Cloud system. (Oracle Fusion).
• Implemented the 1st Management Training & development programs at CCC which aims at training more than 600 Saudi employees, in association of HRDF.
• Lead the transition of the largest ever project at CCC of moving 1100 employees from STC staffing business to be fully managed by CCC in the CLM business.
• Increased the Headcount of Females to reach 800+ employees by end of November 2016.
• Designed and implemented the “Female Empowerment Program (FEP)” that is aiming to provide Female employees with Career Development growth opportunities by increasing the percentage of Females in the management roles to reach 9% of the total female HC by the end of 2016.
• Managed the process of hiring more than 3000 employees in CCC throughout 2013-2014.
• Established CCC’s presence in 11 new locations across the kingdom (Dammam-Ahssa-Makkah- Abha-Qassim-Yanbu-Jubail-Kharj-Jizan-Najran-Taif)
• Managed the Transition and startup of the new female call center in CCC. “902 Female Call Cen- ter”
• Implemented CCC's HRMS system. (ONEVIEW)
• Implemented the monthly performance Incentive Scheme for CCC employees.
• Established CCC’s Employer Branding within the Social Networking Channels.
• Increased the revenue of CCC by earning acquiring 7 new businesses in STC.
• I have been a major contributor to CCC’s growth strategy being the HR Business leader for CCC’s Planning & Business De-velopment steering committee.
AWARDS:-
• CCC HR has been awarded by AEGIS Global with the Excellence Award in Talent Acquisition across all AEGIS in 11 counties.
• CCC has been Awarded by Riyadh Chambers of Commerce “Female Branch” for being best compa- nies who have contrib-uted in Training & hiring Saudi Females across the kingdom in 2016.
• CCC has been Awarded by TAQAT & Ministry of Labour for being 1 of biggest 7 companies who have contributed in hiring Saudis across the kingdom in 2013
• Awarded with the “Employer Achievement Award - 2014” by Naseeba in association with Mon- ster.com
• Employee Performance Excellence Award - 2013
• Employee Performance Excellence Award - 2014
ACHIEVEMENTS:
• Signed an agreement with the Human Resources Development Fund to finance SHB’s/SHC’s recruitment for management development programs and saved around 1 Million for bank.
• Recruited 498 candidates in 2010 which 96% percent of the new recruits were identified by HR Recruitment Team.
• Reviewed all HR Policies and Procedures for the purpose of aligning them to the HR international best practices.
• Implemented the new SHB careers website.
• Launched the first ever e-recruitment campaign among Saudi Banks trough Facebook.
• The owner of the idea of the first ever Recruitment Managers Forum among Saudi Banks which has been hosted by Saudi Hollandi Bank.
• Developed and implemented processes and produces for communicating job openings throughout the Bank to ensure that internal candidates are given due consideration for placement and transfer before external recruiting.
• Managed the HR process re-design project in association with Hewitt Associates.
HR. & Recruitment Specialist
HR Representative
HR Control Coordinator
BSc. in Human Resources Management from King Abdulaziz University, College of business in Rabigh
Human Resources Management Diploma
