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Turki ALgosi, technical support representative

Turki ALgosi

technical support representative·Zain KSA

Saudi Arabia

Bachelor's degree, Network engineer

Work experience

Total years of experience: 1 years, 3 months

technical support representative

January 2024 - November 2024

Zain KSA

Dammam, Saudi Arabia

January 2024 - November 2024

• Assisted clients by troubleshooting system errors, installing software, and resolving device
performance issues.

Company industry:
Telecommunications
Job role:
Information Technology

Sales Representative

October 2023 - January 2024

Teleperformance

Khobar, Saudi Arabia

October 2023 - January 2024

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Consulting

IT Support Technician

January 2019 - January 2019

Technical College

Dammam, Saudi Arabia

January 2019 - January 2019

• Monitored computer networks and ensured high uptime.
• Installed and maintained hardware components to improve system performance.
• Provided technical support to students and faculty.

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Education

technical college

December 2022

December 2022

Bachelor's degree, Network engineer

Saudi Arabia

GPA (point): 4.39 out of 5

GPA (point): 4.39 out of 5

Technical College

December 2022

December 2022

Bachelor's degree, Computer Network Systems Support

Saudi Arabia

GPA (point): 4.39 out of 5

GPA (point): 4.39 out of 5

نفذت مشروع تخرج حول التحول الرقمي في الكلية من خلال تحويل الجداول الورقية إلى نظام إلكتروني تفاعلي يُعرض على الأبواب، مما ساهم في تسهيل الوصول إلى الجداول وتحديثها بشكل فوري
View attachment

Technical College

April 2019

April 2019

Diploma, Network

Saudi Arabia

GPA (point): 3.97 out of 5

GPA (point): 3.97 out of 5

Skills

COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
SALES
Intermediate
SALES
Intermediate
SYSTEM LEVEL TROUBLESHOOTING
Intermediate
SYSTEM LEVEL TROUBLESHOOTING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
الهيئة السعودية للمهندسين
Cisco Entrepreneurship
Cisco Routing and Switching Essentials
IT Essentials (Cisco)
NDG Linux Essentials
Cisco Certified Entry Networking Technician
CompTIA A+

Training
cybersecurity
اساسيات الشبكات
كلية التقنيه Show credentials

Hobbies and interests

Video Gaming