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Turki Alrasheed, Operations Manager

Turki Alrasheed

Operations Manager·Majid Al Futtaim - Saudi Arabia

Saudi Arabia

Bachelor's degree, Business Administration (BBA) in Sustainability and International Business

Work experience

Total years of experience: 22 years, 8 months

Operations Manager

September 2018 - Present

Majid Al Futtaim - Saudi Arabia

Riyadh, Saudi Arabia

September 2018 - Present

As a senior Operation Manager, below are my main achievements and responsibilities:

Key Responsibilities:
• Operations: Manage the day-to-day operations.
• KPIs: Defined the KPIs of sales, staff performance, VM, customer experience, and HSE.
• Staff: Provided leadership to 800+ employees, training, hiring, and retention.
• SOPs: Spearheaded the implementation of SOPs, policies, and operational processes.
• Budgeting: Prepared revenue budget, OPEX, CAPEX, MP budget, and monitoring P&L.
• Inventory: Reviewed inventory levels, make key decisions on inventory management.
• Strategy Development: Developed strategies in line with short and long-term goals.
• MKT: Oversaw the marketing activities and provide feedback.
• Customer: Developed and maintained customer experience standard.
• Compliance: oversaw compliance and facilities monthly audits.
• Support: Worked closely with HR, Finance, and MKT of both regional and KSA teams

Key Achievements:
• Directed the pre-opening of 9locations.
• Sales: Fulfilled 100% of revenue target by increasing ATV 19 %.
• Customer: Improved NPS and customer satisfaction by 35%.
• P&L: Reduced labor costs by 8%, utilities cost 5%, and COGS by 2%.
Company industry:
Other Business Support Services
Job role:
Management

Retail Manager

June 2016 - August 2018

Apple Premium Reseller- iSTYLE Mon rêve

Riyadh, Saudi Arabia

June 2016 - August 2018

As a Regional Retail Manager, below are my main achievements and responsibilities:

Key Achievements:
Operations manual: Developed the Operational manual handbook.

Key Responsibilities:
• Operations: Mastered the Day-to-day operations of all retail stores across KSA.
• Standards: Implemented Apple’s customers services 4 steps, and ensuring staff are well trained.
• V/M: Ensuring compliance with Apple’s VM Planogram with no failure.
• Strategy Implementation: Translated Strategy into actionable goals using Strategy
Mapping, Six Sigma 6σ, Balanced Scorecard to identify KPIs that need improvement.
• Stores Visit: Visited the sales floor regularly, talking to staff, VIP customers and giving feedback on VM- Visual-Merchandising.
• Staff: monitored and motivating sales staff to put in their best to achieve sales goals.
• Training: Coached and train the staff, ensuring strong product knowledge all the time.
• Compliance: Fully responsible of Apple Premium Reseller Monthly Audits and mystery shoppers scores.
• Recruiting: Drove the recruiting/ hiring process with Human Resources (HR).
Company industry:
Retail & Wholesale
Job role:
Management

Marketing Manager

November 2011 - May 2016

Canada West

Riyadh, Saudi Arabia

November 2011 - May 2016

As a Marketing Operations Manager, below are my main responsibilities:
• Executed the marketing strategy and campaigns from ideation to execution.
• Led the marketing communications team, provide guidance, coaching, and support.
• Directed both trade and brand marketing initiatives through the most relevant channels from traditional mass media to new-age digital & social channels.
Company industry:
Other Business Support Services
Job role:
Management

Operations Manager

March 2003 - February 2010

Al Faisaliah Group- Thimar

Riyadh, Saudi Arabia

March 2003 - February 2010

As a Retail Operation Manager, below are my main achievements and responsibilities:
• Delivered strategic leadership in leading Day-to-day operational functions of all the retail stores across KSA- over 500 employees in 29 stores..
• Developed annual budgets, budget revisions, and analyzing P&L, capital expenditure, and financial results.
• Created, and developed a retail Operations manual handbook.
• Executed the pre-opening of 11 stores includes project delivery time, cost-effectiveness, and hiring.
Company industry:
Retail & Wholesale
Job role:
Management

Auditor

March 2002 - March 2003

Marriott Hotel

Riyadh, Saudi Arabia

March 2002 - March 2003

Working at The Marriott Hotel was my first job where I learned to do the following:
• Daily revision of transactions to assure proper documentation.
• Consolidation of daily of cash and non-cash transactions.
• Highlighting any discrepancies or mistake in daily billing.
Company industry:
Sales Outsourcing
Job role:
Management

Education

Royal Roads University

May 2016

May 2016

Bachelor's degree, Business Administration (BBA) in Sustainability and International Business

Canada

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

Operational Excellence, Process Improvement, Supply Chain Management, Operations Management, Continuous Improvement, Analytics, Procurement, Construction, Store Management, Six Sigma, Kaizen, Lean Manufacturing, Manufacturing, Inventory Management, Cross-functional Team Leadership, People Management, Budgeting, Entrepreneurship, Quality Assurance, Competitive Analysis, Contract Management, Warehouse Operations, Recruiting, Human Resources (HR), Customer Relationship Management (CRM), Product Management, Manufacturing, Quality Management, Logistics, Business-to-Business (B2B), Management, Sales Management Recruiting, Business Analysis, New Business Development, Product Development, Business Planning, Inventory Management, Stores Management, Customer Experience, Inventory Control, Sales Operations, Business Process, New Business Development, Business Management, Cinema, event, Retail. Store Management, Food & Beverage, F&B, Hotel Management, Hospitality Management, Restaurant Management, Retail Management, Risk Management, Cinema, Events, Teamwork, Communication, Problem Solving, Multitask, Excellent Interpersonal skills, Organized, Motivation, Cinemas, events, Change Management,Business Process Improvement, Accounting, Financial Analysis, Vendor Management, Market Research, E-commerce, Digital Marketing, Social Media Marketing, Marketing Communications, Management Consulting, Program Management, Brand Management, Brand Development, Integrated Marketing, Marketing Management, Brand Strategy, Digital Strategy, Creative Direction, Customer Insight, Key Account Management, Marketing Management, International Sales, Fashion, Apparel, Loss Prevention, Research and Development (R&D)

Jeddah International Training Institute

June 2008

June 2008

Diploma, Marketing

Saudi Arabia

GPA (point): 4.4 out of 5

GPA (point): 4.4 out of 5

Marketing Diploma

Skills

Budgeting

Expert

Operational Excellence

Expert

Team Building

Expert

Strategic Planning

Expert

Leadership

Expert

Business Development

Expert

KPIs

Expert

National and global operations

Expert

Project Managment

Expert

Team leadership

Expert

Strategic Planning/ analysis

Expert

Business process improvement

Expert

Supply Chain Management

Expert

Negotiations Expert

Expert

Cost Reduction

Expert

MS Office applications

Expert

SAP

Intermediate

FIDILIO

Intermediate

Procurement

Expert

Microsoft PowerPoint

Expert

Budgeting

Expert

Training

Expert

Management

Expert

Facilities Management

Expert

New Business Development

Expert

General Management

Expert

Written communication Skills

Expert

Operations Analysis

Expert

Customer Relationship Management (CRM)

Expert

Budget Planning

Expert

Stakeholder Engagement

Expert

Customer Service Management

Expert

operational excellence

Expert

Strategic Thinking

Expert

Strategic Planning

Expert

Strategic Execution

Expert

Teamwork

Expert

Statistical Analysis

Expert

Strategic Vision

Expert

Operations

Expert

Excellent Communication

Expert

Prioritization

Expert

Business Plans

Expert

Verbal communication skills

Expert

Health and Safety Management

Expert

Pre-opening Management

Expert

Leadership

Expert

Food & Beverage

Expert

Retail

Expert

Customer Experience

Expert

Project Management

Expert

Telecommunications

Expert

Data Analysis

Expert

Business Analytics

Expert

FMCG

Expert

Sales

Expert

Risk Management

Expert

Strategic Leadership

Expert

Motivational Speaking

Expert

Business Expansion

Expert

Sales Operations

Expert

Business Strategy

Expert

Hiring

Expert

Operations Management

Expert

Human Resources (HR)

Expert

Microsoft Office

Expert

Public Speaking

Expert

Customer Service

Expert

P&L Management

Expert

Analytical Skills

Expert

Forecasting

Expert

Hospitality Management

Expert

Business Analysis

Expert

Recruiting

Expert

Sales Process

Expert

Business Planning

Expert

Team Management

Expert

Sales Management

Expert

Project Planning

Expert

Inventory Management

Expert

Microsoft Excel

Expert

Communication

Expert

Hospitality

Expert

Negotiation

Expert

P&L Forecasting

Expert

Saudi national

Expert

Saudization

Expert

Operations Manager

Expert

Retail Manager

Expert

Entertainment Centers

Expert

Cinema

Expert

Business Process Improvement

Expert

Project Management

Expert

Team Leadership

Expert

ISO 22000

Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Project Management Professional (PMP)®
Training
Harvard Business School
Exercising Leadership: 4P Model for Strategic
Apr 2021
Majid Al Futtaim Leadership Program
Majid Al Futtaim Institute
Nov 2019
Managing Safety
IOSH
Oct 2018
Food Safety Certified Manager
Boecker
Nov 2018
Microsoft Office Skills
JICC
Mar 2007
Managing Customers Affairs
JICC
Apr 2006