Duty Manager
Starwood Hotels & Resorts
Total des années d'expérience :14 years, 4 Mois
Effectively managing day-to-day front office operations with respect to the Reception Management, Cash Management, Bookings and Reservations, Inventory Management, Facility Services including Concierge.Staffing & Scheduling of the Hotel shifts & allocation of duties.• I review and update the Standard Operating Procedures (SOP) to ensure Quality of Services
Effectively managing day-to-day front office operations with respect to the Reception Management, Cash Management, Bookings and Reservations, Inventory Management, Facility Services including Concierge.• Monitoring and ensuring adherence to the set processes, to maximize team performance against the tasks assigned and achieving daily targets .
Positioned at the Front Office Reception to take care of the VIP Guests in the Hotel.• Handling concierge services, i.e., confirming Airline tickets, making restaurant bookings and reservations for the guests
Handling Cashiers Desk, keeping proper records of the bills and maintaining proper co-ordination with Accounts Department.• Preparing Flash and Sales Reports for the Front Office Manager.• Handling check-ins and check-outs for the rooms
Studied various topics of Hospitality and Tourism management.
Studied Commerce and learn various management subjects accounts and economics.