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تم إلغاء حظر المستخدم بنجاح
Tushar Phutane, Sr. Account Manager – Service Sales

Tushar Phutane

Sr. Account Manager – Service Sales·Integrated Gulf Biosystems LLC

المملكة العربية السعودية

بكالوريوس, Electronics Engineering

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 11 أشهر

Sr. Account Manager – Service Sales

يونيو 2023 - حتى الآن

Integrated Gulf Biosystems LLC

الرياض، المملكة العربية السعودية

يونيو 2023 - حتى الآن

• Owning and scaling the after-sales service portfolio across the Kingdom of Saudi Arabia
and Bahrain, defining and executing region-wide service growth strategies to maximize
profitability, market reach, and customer retention.
• Owning end-to-end service lifecycle management for a premium portfolio of global
OEMs - including Thermo Fisher Scientific, Hamilton and Element Biosciences—
supporting advanced platforms across Clinical Genomics, Forensics, Applied Markets,
Healthcare and Life Sciences research, covering technologies such as Genetic (DNA)
Analyzers, Real-Time PCR, Robotic Liquid Handling Systems, Automated Sample Storage,
Next-Generation & Sanger Sequencing, Flow Cytometry, and Cell Imaging.
• Leading strategic key account relationships, expanding service revenues while
partnering with application, service delivery, logistics, and finance teams to consistently
meet and exceed contractual SLAs.
• Driving an annual service business exceeding AED 10 million through targeted service
offerings, Contract Renewals, Warranty Conversions, Operation & Maintenance (O&M)
Projects, Calibration Projects, Multi-Vendor Service Contracts, Hardware & Software
Upgrade programs, Relocation Projects and structured service marketing initiatives that
strengthen brand positioning.
• Directing E2E participation in government and institutional tenders (through ETIMAD
portal) across KSA & Bahrain, ensuring compliance, accuracy & competitive positioning.
• Coaching, developing, and supervising a two-member team (Junior Account Manager
and Inside Sales Representative) to accelerate market penetration, optimize territory
coverage, and build a strong service pipeline across diverse customer segments in the
KSA and Bahrain regions.
• Institutionalizing service excellence by deploying process optimization initiatives,
governance frameworks, and best practices to ensure sustainable, predictable growth.
• Leveraging CRM platforms to manage sales funnels, service contracts, coverage
metrics, renewal cycles and data-driven strategic planning.
• Evaluating and negotiating service contracts by conducting detailed cost modeling,
BOQ development, risk assessments and review of tender terms to safeguard margins
and long-term viability.

مجال الشركة:
الأجهزة الطبية والصحية
الدور الوظيفي:
المبيعات

Service Sales Manager

يونيو 2021 - يونيو 2023

Thermo Fisher Scientific India Pvt. Ltd.

بونة، الهند

يونيو 2021 - يونيو 2023

• Owned & grew the after-sales service business across the West India region
(Maharashtra & Goa), driving sustained revenue growth and long-term customer value.
• Led strategic account management across diverse industries like Pharmaceuticals,
Biopharma, Food & Beverages, Commercial Testing Laboratories, Chemicals, Energy, Oil
& Gas, Diagnostics, Genomics, Clinical Testing, Government, Research, and Academia.
• Engaged consistently with senior decision-makers, laboratory heads, and technical
stakeholders to position service contracts, solutions, and value-added offerings through
a consultative selling model.
• Negotiated and closed service contracts with key enterprise accounts across pan-India
locations, including Cipla, TÜV, and Lupin Pharmaceuticals, strengthening long-term
partnerships and revenue continuity.
• Managed the complete service sales lifecycle using SAP CRM, Salesforce (SFDC), and
advanced analytics platforms to ensure accurate pipeline visibility, performance
tracking, and data-driven decision-making.
• Drove cross-functional alignment across service delivery, applications, logistics, and
finance teams, fostering a collaborative, win-win operating model to maximize
customer satisfaction and service excellence.
• Led structured business forecasting and demand planning on a monthly, quarterly, and
annual basis, ensuring disciplined execution against regional revenue targets and
growth commitments.
• Executed territory planning & account prioritization strategies to strengthen service
penetration, improve coverage ratios, and ensure achievement of sales quotas.
• Strengthened customer relationships by proactively identifying service opportunities,
addressing operational challenges, and delivering solutions that enhance uptime,
compliance, and operational efficiency.

مجال الشركة:
الأجهزة الطبية والصحية
الدور الوظيفي:
المبيعات

Sales Agent (Account Manager)

أكتوبر 2014 - مايو 2021

CPM India Sales & Marketing Pvt Ltd (Agilent Technologies)

بونة، الهند

أكتوبر 2014 - مايو 2021

• Drove growth of the after-sales service portfolio for Agilent Technologies across the
West India (Maharashtra) region, expanding service penetration and revenue streams.
• Generated aftermarket revenue across Agilents full instrument ecosystem, including
Chromatography and Mass Spectrometry platforms (HPLC, GC, LC-MS, GC-MS, ICP-MS,
MP-AES, ICP-OES, QTOF MS), spectroscopy systems (UV-Vis, FTIR, NMR), and Genomics
/ Clinical Testing solutions (Bioanalyzer, Real-Time PCR, Microarray Scanner).
• Managed service & solutions portfolio like AMC/CMC contracts, regulatory audit
compliance services, lab informatics (LBI), software maintenance, remote services,
Computerized System Validation (CSV), cloud-based lab management (i-Lab), technology
refresh programs, MVIS, end-to-end lab resource management, instrument relocation,
training & advanced application consulting.
• Collaborated with Regional Service Delivery leadership to optimize field engineer
deployment, manage escalations & ensure proactive, multi-level customer engagement.
• Developed demand forecasts and pipeline plans, consistently achieving and exceeding
assigned service revenue targets through disciplined execution and account planning.

مجال الشركة:
الأجهزة الطبية والصحية
الدور الوظيفي:
المبيعات

Executive

مايو 2014 - أكتوبر 2014

Spitzen Energy Solutions India Pvt. Ltd.

بونة، الهند

مايو 2014 - أكتوبر 2014

• Led sales and marketing of hybrid renewable energy solutions (small wind turbines and
solar PV systems) for private and government customers across India.

مجال الشركة:
الطاقة والموارد المتجددة
الدور الوظيفي:
المبيعات

Service Engineer

يوليو 2012 - مايو 2014

Saksham Analytical Instruments Pvt. Ltd.

Thane، الهند

يوليو 2012 - مايو 2014

• Delivered end-to-end service support for high-end analytical instruments from OEMs
such as Shimadzu & Beckman Coulter, including associated data acquisition/processing
software and client-server-based environmental monitoring systems across pharma
and biopharma segments.
• Led installation, commissioning, qualification (IQ/OQ), and end-user training, ensuring
regulatory compliance and successful customer adoption.

مجال الشركة:
الأجهزة الطبية والصحية
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

التعليم

Savitribai Phule Pune University

يونيو 2012

يونيو 2012

بكالوريوس، Electronics Engineering

الهند

المعدل التراكمي (نسبة مئوية): 64%

المعدل التراكمي (نسبة مئوية): 64%

Completed 1 year Sponsored Project Internship during B.E. Final year at India’s premier research organization – National Chemical Laboratory (NCL), Pune & developed ARM-7 (Microcontroller) based ‘Attendance Logging System'
عرض المرفق

Skills

ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
MARKET PENETRATION
Intermediate
MARKET PENETRATION
Intermediate
MARKET SHARE
Intermediate
MARKET SHARE
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE ANALYSIS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES FORECASTING
Intermediate
SALES FORECASTING
Intermediate

اللغات

الانجليزية

مبتدئ

الهندية

مبتدئ

المراتي

مبتدئ

التدريب و الشهادات

الشهادات
IELTS English Proficiency Test

الهوايات والاهتمامات

Martial Arts

Black Belt holder