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Total years of experience :21 years, 5 Months
- International Travel, Kenya, Uganda, Tanzania, Holland, Barcelona
- House renovations
- ITIL Study
- Prince2 Study
- Special Circumstances requires discussion over the telephone
RK Harrison Group Limited (Lloyds Broker): 1 April 2008 to Tuesday 31 January 2012: IT infrastructure support
♦ Desktop and server support for the London and satellite offices (wholesale division)
o Fault find, diagnose, administer and setup blackberry's, network storage, business systems, servers
o Manage the new starter setup, pc, telephone, blackberry, email and logon account
o Assist the Bedford office with Software Asset Management, retail brokering toolset, Symantec enterprise vault, backups and restores and specialist software procurement and install for the office
♦ Project work streams: o IRC-EUROPE (Birmingham, Glasgow, Leeds, London) desktop and email migration
* 3 month duration, in accordance with the Group restructure plan to centralize the support and management of emails and the various domains. It also improved security, backup, recovery and archival and aligned processes
o Major software roll out to London and satellite office desktops to new client/server antivirus and Microsoft Office 2007
* 3.5 month duration that helped reduce costs
o Coordinate and support the upgrade of Brokering Tool for one Business Unit
* 1 week to upgrade together with 3rd party vendor and operations manager to test and roll out new toolset
♦ Stakeholder management to help deliver quality I.T. service support and delivery
Accenture: November 2006 to March 31 2008: Member of the consulting team delivering: ♦ Business Technology Analysis
♦ Accenture Technology Consulting: Data Centre Technology and Operations Practice
o Client: Sainsbury plc.
* The TU Brand logistics and warehousing was outsourced this added extra overheads and cost, delays were occurring and stock management was not accurate
* A proposal to change the I.T. infrastructure was recommended based on the Oracle Retail Warehouse Management System
o Client: HMRC.
* The PAYE browser upgrade was failing and I was part of the team responsible for pushing forward Change Requests; update the project plans and daily work stream reports. My work with EMC helped to work out what storage was allocated in phase 1 from previous deliverables and to estimate what would be required in phase 2. This was done creating a dashboard
♦ EMC Infrastructure Consulting: I T Service Management Practice
♦ Storage management, ITIL service management, server consolidation, data centre consolidation and disaster recovery solutions
♦ Consultancy, from pre-sales to business consultancy in data centre strategy, storage strategy, server and storage consolidation, ITIL service management and processes
o Client: Fujitsu Services.
* The storage was being allocated to projects in a sporadic manner and this meant there was no clear view of the As-is storage estate and the charge back mechanism was failing
* A complete review was done to see what processes were in place to allocate storage; what toolset was used to discover, allocate and manage the storage; what skills, attributes, knowledge and experience did the storage team have
♦ Discovery & analysis of the storage environment
o Client: Home Office.
* The storage environment was failing and EMC Consulting was asked to conduct interviews on-site to understand the failures. This enabled the team to get a clear picture
* Recommended improvements proposal and a high-level roadmap for the implementation of these
♦ High level infrastructure analysis and development of business cases
o Client: Rolls Royce EDS.
* Client was moving sites and needed to relocate one of their datacenters which housed legacy hardware that was end-of-life and had no support
* Using the EMC VMware resources we developed a high level business case to migrate the old hardware on to a new consolidated virtualized infrastructure
o Client: Atradius.
* The messaging environment was sitting on 4 different platforms; (Exchange 5.5, Lotus Note, Netscape POP3 mail, 3rd part hosted mail)
* The justification was to standardize the platform in order for Atradius to manage and support their messaging environment in an efficient manner
* With the team I supported the overnight mailbox migrations, and to keep up to date the migration register
* ITSM proposal was also recommended for the UK and global offices. This involved setting up interviews and workshops to understand the As-is support environment and recommending a best practice approach using ITIL V2
♦ Practice Development contributing to re-useable collateral for statements of works. Working with HR to develop a new starter induction pack
Financial Dynamics: November 28 2005 to September 2006 (Contract End): Systems Engineer / Consultant
♦ Daily management and monitoring of the datacenter and desktop environment
♦ Rebuilt and configured Small Business Server for Manchester office and migrated small business server accounts, pc profiles to the new domain
♦ Configured and racked FDRESTORE server; Installed and configured Exchange 2003 Cluster, domain migration
♦ Built new BES 4.1 (Upgrade from 3.6) migrated users to new server and enterprise. Move from Vodafone to 02
Mediacom: July 2004 to 25 November 2005: 2nd Line I.T. Support Engineer
♦ Lead 2nd line support engineer and project lead for the UK team and contact for Mediacom Scotland
♦ Shadowed the 3rd line support engineers to manage and maintain the datacenter
♦ Installed and configured dell business desktop pcs and create a stable and working Symantec Ghost Image for Mediacom users
♦ Installed Dell Power Edge and configured Blackberry Enterprise Server 3.6 and upgraded BES 3.6 to 4.0
Fujitsu Services: December 2002 - July 2004: 1st Line Customer Service Technician
♦ Achieved 99% call closure at 1st line by proactively responding to calls and finding an appropriate resolution and maintaining service level agreements and ensured that McDonald's stores (UK Wide) Point Of Sale systems were fully operational with no trading gaps. This included tills, till software, back office pc, hand-held order takers and escalating to 2nd line when necessary
1998 - 2001 Middlesex University - BSc Computer Systems: 2nd Class Honours