Tours Consultant – Reservations, Business Development & Key Accounts Management
Arabian Adventures
Total years of experience :11 years, 11 Months
1. Creating, amending and cancelling bookings on Travelbox (DMC System) for clients/tour operators based on request received and marking payments against bookings made
2. Assisting reservations team due to high volume of bookings, in planning itineraries, providing quotes, creating and amending bookings for clients and ensuring to respond on time to accommodation, dining, transfers, special event tickets (such as Formula 1, Rugby’s 7s…etc) and other enquiries from the tour operator
3. To maximize revenue using all sales opportunities when handling enquiries; i.e. upselling and cross-selling
4. To ensure all records are maintained accurately and filed appropriately in both computerized systems and on all documentation relating to each enquiry/reservation.
5. To be fully aware of any special promotions or offers from the hotels and suppliers.
6. To liaise closely with all departments such as reservations, operations, hotels and suppliers to ensure all guest requests are dealt with utmost professionalism.
7. To ensure all rates, close-out dates and hotel related information is accurate on TravelBox system and crossing checking to make sure contracts are updated accurately
8. Assisting queries from tour operator and liaising with hotels regarding offers, contract amendment, and product updates etc.
9. Making sure accurate information is sent out through global communication system such as Dotmailer & Salesforce Marketing Cloud.
10. Develop, update and maintain a database of existing and potential customers through a "customer relationship management" system
11. Handling access (B2B, XML and Internal tariffs) given to existing and potential tour operators and staff for our booking systems through TravelBox and SharePoint.
12. Dealing with queries from different departments regarding our products sold, rates, and availability.
13. Assist with after sales queries, investigate customer complaints and ensure that they are dealt with utmost customers' satisfaction and updating the same in Salesforce
14. Assisting the team in creating hotel packages specific to tour operator requirements.
1. Organize appointments as required and prepare necessary documents, keeping designated employees advised of their daily schedule and ensure availability of facilities, meeting rooms etc. when required, handle all aspects of internal customer service to ensure a professional, accurate and informative service
2. Prepare daily reports on bookings and highlight discrepancies (dnata front office and Derwent) with relevant teams. Support supervisory staff in billing and account reconciliation when required
3. Prepare and submit applications, government forms, permit requests etc. for employees and prepare documents and forms for submission to HR, Staff Travel, and other internal departments for staff as required
4. Complete timekeeping activities such as input of sick, absence, leave, overtime to ensure accurate records are maintained. Assist in compiling routine management reports and recommend improvements to process/procedure to senior management
5. Compose and dispatch routine letters, memos and other correspondence for the department. Sort, consolidate and distribute incoming mail items and other documents in an organized and timely manner
6. Prepare documents for distribution to internal and external departments as per department requirements. This includes photocopying, collating, scanning, faxing, laminating, binding etc. when required, update relevant systems and prepare routine reports
7. Maintain an efficient filing system for the department and ensure logs or standard reports are as per requirements. Ensure information is accurate and up to date
8. Ensure hardware assets are in working order (photocopier, telephones, and fax)
9. Order and maintain office stationary supplies, with logs of daily activity.
1. Scheduling patient appointments
2. Explaining clinic policy to patients
3. Receiving and delivering messages
4. Receiving calls from hospital labs etc
5. Scheduling patient hospital admissions, filing medical reports and insurance forms, pulling patient charts, completing consents and other forms, coding of diagnoses and procedures
6. In addition, maintaining the receptionist area
7. Handling telephone enquiries of patients in a courteous manner, understanding their problems and assisting them in resolving same, and whenever necessary forwarding their messages to the concerned doctors
8. Timely follow-up with hospitals to get medical reports of the patients for doctors to review
9. Screening incoming mails/faxes and directing to the concerned doctors
10. Handling other administrative duties.
1. Receive, direct and relay telephone messages and fax messages
2. Maintain general filing system of all correspondences
3. Respond to public enquiries
4. Greet, assist and/or direct students and visitors
5. Coordinate the repair and maintenance of office equipment
6. Assist in the planning and preparation of meetings and conferences
7. Keeping a track on the usage of office supplies and ordering the same when needed.
1. Receive, direct and relay telephone messages and fax messages
2. Maintain schedules, plan and track event calendars and inform the senior management
3. Assist in the planning and preparation of meetings and conference
4. Attending telephone calls
5. Provide word-processing and secretarial support
6. Respond to public enquiries
7. Greet, assist and/or direct interns and visitors to the concerned departments.
1. Provide office support services in order to ensure efficiency and effectiveness within the office
2. Receive, direct and relay telephone messages and fax messages
3. Open and date stamp all general correspondence
4. Maintain general filing system of all correspondences
5. Assist in planning and preparation of meetings and conference
6. Maintain schedules, plan and track event calendars and inform the senior management
7. Make preparations for meetings
8. Maintain an adequate inventory of office supplies and monitor its usage
9. Respond to public inquiries
10. Provide word-processing and secretarial support
11. Develop and maintain a current and accurate filing system
12. Coordinate the repair and maintenance office equipment
13. Answer all incoming calls and handle caller’s inquiries, re-direct calls to the concerned and take messages and convey it to the concerned
14. Greet and assist visitors and the general public
15. Assist the Office Manager and other staff when required
16. Provide administrative services for the Office Manager
17. Making flight booking for staff
1. Attending and making calls to customer for Etisalat E-life department and informing them about various services and benefits
2. Accepting customer complaints and dispersing the complaints to the respective departments
3. Presenting a Daily Sales Report of the customers I have attended to.
4. Achieve my daily sales targets, or getting more than my targets
5. Preparing application forms for the customers who are applying for the product E-life.
6. Deliver an exceptional Customer Service Care at all times, greeting and assisting the needs of the customers, provide both friendly and efficient support to the customers.
1. Handling customers and demonstrating the product to the customers.
2. Informing the customers about the various new features available in the latest cameras.
3. Handling the customer’s complaints (if any) and suggesting them how to get it resolved.
4. Achieving my daily targets given to me (On an average of 30 cameras per day)
5. Deliver an exceptional Customer Service Care at all times, greeting and assisting the needs of the customers, provide both friendly and efficient support to the customers
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