IT Agent
Power Holding International (UCC)
Total years of experience :19 years, 0 Months
• Act as a single point of contact assistance for IT Service Desk regarding IT issues and queries. Receiving, logging and managing calls from internal staff via telephone and email and Log Tickets in the Manage Engine tool on behalf of users.
• To respond to the tickets / problem /change reported by IT users predominantly through Voice Interaction and though email. Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group.
• Own the incident and provide end to end support to the users. Monitor the service desk tool for open and pending incidents and follow up the status of problem on behalf of the user and communicate progress in a timely manner.
• Maintain a high degree of customer service for all the support queries and adhere to all service management principles. Handling of service desk function effectively-ticket assignment, monitoring and closing.
• Maintaining accurate and up to date records of all the tickets and closely monitoring the progress on the task assigned to technicians and assisting them to provide /exchange the required information.
Answering mail and phone inquiries.
•Administrative support to Accounts Department on paper works and billings.
•Payments follow up for raised invoices.
•Data encoding and filing.
•In charge of the reservation and show room presentation.
•Giving follow up or courtesy call to non-active companies.
•Communicating to all Departments for all the activity or to communicate to prospective department for necessary arrangement or needs of every guest. Contributes to team effort by accomplishing related results as needed.
•Provide general administrative and clerical support -prepare correspondence and documents and contracts.
•Schedule appointments.
•Keep a day to day track of the sales team and secure reports on a daily and monthly basis (STR Website)
•Reliever/Assisting Front Office Department/Reception.
To train and deploy agents to respective area.
•Manage daily deployments.
•Product and service presentation to new clients
•Keep and Monitor the Team Sales & Target.
•To negotiate with the enrolled accounts and implements marketing project.
To train and deploy seller to respective area
Ensure proper disposal and selling of sim cards.
Managed daily deployment, supervised sellers
Keep and Monitor the team sales & target.
Supervise the team and ensure coordination with the Marketing team if there are projects need to be implemented.
Markets products by developing and Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
Keeps promotional materials ready by coordinating requirements from the Main marketing team.
Supports sales staff by providing sales data, forecasts, account analyses, new product information; relaying customer services requests
Researches competitive products by identifying and evaluating product characteristics, Competitors advertising & activity.
Plans meetings by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists
Updates job knowledge by participating in educational opportunities; reading trade publications.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Developed policies and sales strategies to increase sales.
Follow up and collections from accounts or tie up companies.
Ensuring merchandising dominance to the assign accounts.
Present, promote and sell products/services using solid arguments to existing and prospective customers
work with customers to find what they want, create solutions and ensure a smooth sales process
work to find new sales leads, through business directories, client referrals, etc.
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Coordinate sales effort with team members and other departments
Analyze the territory/market’s potential, track sales and status reports
Maintaining positive business relationships to ensure future sales
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
Continuously improve through feedback
Monitoring and ensure to hit the target sales on a daily/monthly basis.
Payment collection of the raised invoices from assign accounts.
Implementing the monthly sales project and promotions.
Ensuring complete distribution, availability and visibility of the main SKU in the outlet.
Promote the product to increase sales
Ensuring proper and visible merchandizing of the product.
Ensuring the stocks inventory is available in the outlet.
UNILIVER PHIL, SARALEE PHIL, RECIPE PLUS)
Promote the product to increase sales
Ensuring proper and visible merchandizing of the product.
High School Diploma attended short training courses such as Events Management Training and F&B and Housekeeping NCII
courses: Tarlac State University,
