Ubaid Afridi

JAN 01.2010 to till date receptionist Park Rotana & Park Arjan Abu dhabi.
Front DESK (Reception)
✓ Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
✓ Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
✓ Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
✓ Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
✓ Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
✓ Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
✓ Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings




✓ MS.Words, Excel, Outlook, Power Point, Access, Internet, Window Xp.
✓ FBM-Food Beverage Material System (Inventory Management Software)
✓ Micros Sales System.
✓ Opera


✓ Reception
✓ Concierge

October 31 .2009to Dec 30.2010 BELLBOY Park Rotana & Park Arjan Abu dhabi. UAE
314 Rooms & 172 Apartments.

✓ Receive guests in a professional and friendly manner, exceeding guest expectation from arrival
Through to departure.
✓ Maintain effective communication with all related department s to ensure smooth service delivery.
✓ Maintain an up to date knowledge of the hotel and local services.
✓ Maintain awareness of guest profile through Opera guest profile system.
✓ Ensure that the guest luggage is carried from arrival point to room and from room to departure
Point on check out.
✓ Handle all messages, mail and packages for guests and employees, ensuring they are delivered at
The appropriate Time in a professional manner.
✓ Deliver morning newspapers to rooms.
✓ Deliver guest messages and other deliveries immediately without delay in a professional manner.
✓ Ensure concierge desk and store room is clean tidy and well organized.