Ubaid Ahmad

Senior System Engineer at Umbrella Infocare Pvt. Ltd

• India - Delhi
• My current job since July 2017

Deployed at EXL Services Pvt. Ltd. working as a SME (Subject Management Expert) vendor for Citrix Xenmobile, XenDesktop and Netscaler.


1.Provide work guidance or technical assistance to less senior engineers
2.Assist with team member training and continually look for areas of improvement while providing a high level of service delivery and systems administration
3.Develop and document an integrated test plan for certification of technology solutions and application design in compliance with existing best practices
4.Maintain current knowledge of industry best practices and trends, as well as new developments for the technologies deployed/supported
5.Interacting with client management to answer questions, problems and requests regarding complex system issues
6.Application & Desktop Virtualization - XenApp and XenDesktop and Mobility - XenMobile

System Engineer at Ricoh India

• India - Delhi
• January 2017 to July 2017

1.Server Virtualization - XenServer, VMware ESX & Microsoft Hyper -V
2.Application & Desktop Virtualization - XenApp and XenDesktop and Mobility - XenMobile
3.Networking - Basic Routing, Switching, Software Defined Networking
1.Integration of XenDesktop and XenMobile with NetScaler
4.Configure multi factor authentication, MAC address binding on Netscaler
5.Windows Servers - Implement & configure AD. DHCP and DNS
7.Prepare prerequisites and sizing requirements for citrix infra as per client requirements

Project Engineer at PC Solution Pvt. Ltd

• India - Delhi
• March 2015 to January 2017

XenApp/XenDesktop (7.6 to 7.15)

1.Installation and deployment of XenDesktop environment
2.Handle HSD and MCS environment
3.Make Hosted Shared Desktop / Dedicated Desktop available to domain users
4.Manage Citrix Licensing
5.Resolve XenApp/XenDesktop issues
6.Create Citrix Policies as per client requirements like USB redirection, proximity printing

XenApp (4.5-7.15)

1.Installation and deployment of XenApp 6.5 environment
2.Published applications through XenApp 6.5 to All AD users
3.Published Desktop to users as per client requirement using XenApp 6.5
4.Provided the Citrix and RDP CAL licenses
5.Troubleshoot for XenApp 6.5 issues like user session freezes, Farm Disappeared
7.Create Citrix Policies like USB redirection, Printing policies


XenMobile ( 9-10.8 ) and XenMobile Mail Manager

1.Installation and deployment of XenMobile
2.Published applications through XenMobile to All AD users
3.Installation and deployment of XenMobile Mail Manager. (Block Native Mail Client)
4.Complete the project on time
5.Given Knowledge transfer session at the end of the project to the client
6.Submit XenMobile documents which include architecture, components, installation steps along with description, XenMobile features

Netscaler ( VPX, SDX, MDX )
1.Installation and deployment of NetScaler
2.Integration of XenDesktop and XenMobile with NetScaler Gateway
3.Handle Netscaler related issues


Websense 7.8.4
1.Up-gradation of Triton Manager 7.8.4 to Triton Manager 8.3.0
2.Up-gradation of Web Content Gateway 7.8.4 to Web Content Gateway 8.3.0
3.Handle Websense issues

• to July 2015

XenDesktop (7.6 - 7.15) for HSD, VDI (MCS, PVS)
•Xenmobile(Cloud, On-premise), VMware Airwatch MDM
•Netscaler VPX, SDX and MPX
•XenServer, VMware and Hyper-V

Technical Support at Wipro

• India - Delhi
• February 2011 to December 2013

1.Worked As An “Senior Associate”
2.Handle Issue Related With Internet, Wireless Internet, Email, Computers and I-Phones
3.Configuration Of Outlook, Windows Live Mail, Mac Mail
4.Dealing With Anti-virus Software Like Mcafee (Unistallation/ Installation)
5.Server Monitoring(Windows and Citrix servers)

Head of the Department (Information Technology) at Central India Institute Of Polytechnic College

• India - Nagpur
• September 2007 to November 2010

1. Worked as a Lecturer.
2. Promoted as HOD of IT Department
3. Taught Core Java, Basic Of HTML