UbaidUddin محمد, call center executive

UbaidUddin محمد

call center executive

Viva telecommunications company

البلد
الكويت - حولي
التعليم
الثانوية العامة أو ما يعادلها, general
الخبرات
1 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :1 years, 11 أشهر

call center executive في Viva telecommunications company
  • الكويت - الكويت
  • يوليو 2014 إلى مارس 2016

o Deliver world class customer service and build customer satisfaction and loyalty.

o Provide effective and timely resolution of a range of customer inquiries.

o Strive for one-call resolution of customer issues.

o Complete ongoing training to stay abreast of product, service and policy changes.

o Strike a positive and cooperative tone with both customers and coworkers.

o Increase the customer experience by providing information on new products, rate

plans, and services through up selling opportunities.

o Explaining billing statements to Customers as per their inquiries.

o Trouble shooting in the provided Services to the customers with Technical

Department assistance if needed.

o Update the customers about the new products and services.

Coordinator في AL- Ghussain General trading company
  • الكويت - الكويت
  • مايو 2014 إلى يوليو 2014

Follow office workflow procedures to ensure maximum efficiency
Maintain files and records with effective filing systems
Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.)
Greet and assist visitors when they arrive at the office
Monitor office expenditures and handle all office contracts (rent, service etc.)
Perform basic bookkeeping activities and update the accounting system
Deal with customer complaints or issues
Monitor office supplies inventory and place orders
Assist in vendor relationship management

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, general
  • في Secondary Board of Education,
  • مايو 2008

Specialties & Skills

Customer Service
computer hardware technician

اللغات

الهندية
متمرّس
الانجليزية
متوسط
التاغالوغية
متمرّس
الأوردو
متمرّس