Regional Senior Technical ans Applications Team Leader for Completion Tools
National Oilwell Varco
Total years of experience :16 years, 10 Months
Provide technical knowledge and support to customers. Assist other sales personnel, customers and potential customers on the technical issues of the completion products. Attend classroom instructional sessions aimed at completion product line specific training.
- Work with sales staff and R&D to propose changes in existing completion products and the introduction of new ones.
- Generate and submit bids to existing and potential customers as needed.
- Work closely with Global teams to introduce new technologies and different solutions to both internal and external customers.
- Provide technical support for operations as it pertains to the deployment of Completion Systems equipment.
- Serve as the technical subject matter expert for contracts and tenders
- Assist with the delivery of technical training to internal and external personnel
- Oversee, train, and support the introduction of technologies, products, and services until they can be handled locally.
- Maintain and track job history database
- Search and identify synergies between product lines to maximize customer benefit
- Perform necessary pre-job calculations to validate job design and equipment selection.
- Keep accurate paperwork of equipment used and services provided in the field.
- Recommend measures to improve methods, performance, and quality to increase efficiency.
- Providing field support by composing job programs and procedures for customer specific well scenarios
- Assist operations with critical on-the-job support (when needed)
- Attend client meetings, when necessary, to provide technical and operational support.
- Know and understand NOV Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.
- Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.
-Promote Weatherford`s through customer interaction and a professional approach to the job in hand - fostering good relations opening opportunities for new and continued business
-Visit Client companies to ascertain feedback on current work undertaken on their behalf, develop satisfactory resolutions and provide solutions to problems which may have arisen.
-Discuss and plan future Liner work requirements which Weatherford could develop. Complete market surveys and develop a structured business plan for each country.
-Update clients on Weatherford products and services, and identify and discuss any future work requirements which Weatherford could develop into additional business and pull through opportunities for other Weatherford product lines.
-When invited to tender for products and services by a Client company, arrange follow up visit with the company in order to fully ascertain their requirements and develop the basis for Weatherford’s response to the invitation to tender.
-Maintain contact with Liner operations department (Including workshop & Support Services) to ensure that client’s equipment & operational requirements are understood by all and that the products and services can be provided.
-Attend quarterly Regional Operations meetings to review performance against Sales Plan.
-Responsible for ensuring that the customer’s requirements are identified, this information will be captured on our Statement of Requirement document ( SOR )
* Provide technical solutions on product line equipment as required internally that technically meet the scope of work provided as channeled through the Technical Services Group.
* Demonstrate skills in locating and collating technical information on network drives and intranet and internet sites.
* Demonstrate the relevant skills in the selection of suitable materials relating to well bore conditions.
* Run and prepare technical reports using software models where required.
* Prepare detailed equipment lists for commercialization of technical solutions meeting client needs.
* Demonstrate in depth skills in visually representing well bore solutions in Microsoft Visio.
* Provide technical sales support for Local sales and operations including equipment recommendation/selection and technical presentations to customers.
* Liaise with Field Engineers & Local Sales to ensure that technical job requirements are captured and provide support through software-orientated aids e.g., torque & drag simulations.
* Liaise with internal PL technical representatives to provide competent cross product-line solutions.
* Review internal SOR processes to ensure that proposed systems/equipment are fit for purpose.
Core skills & competencies include:
• Basic Oilfield Calculations 1 & 2
• Cementing Products Level 1
• CentraPro (CPP)
• Inflatable Products Level 1
• Inflatable Products Level 2 - Calculations & Workshop
• Liner Systems Level 1
• Liner Systems Level 2 - Calculations
• Liner Systems Workshop
• Solid Expandable Systems (SES)
• WCP Swellable Products Level 1
• SwellPro
• WPTS User Basics
• Microsoft Certified Professional
• First Aid and CPR (Valid till Feb 2016)
• H2S Certification (Valid till Feb 2015)
• Helicopter Under Water Escape Training (HUWET) (Valid till Aug 2014)
• Sea Survival (Valid till Aug 2014)
• PEC Core Compliance
*Region focal point to execute customer inquiries related to the sales and rental of products and services Weatherford offers within the region.
*Region focal point for all purchases related to the products and tools for all the locations in MENA.
*Provide regional marketing support to product lines, sales and business opportunities with clients both internally and externally.
*Receives, registers and logs all incoming inquiries, tenders and orders for tools / equipments and / or services.
*Coordinates and follows up gathering different departments’ inputs required for finalizing bids or quotations to ensure meeting customers due dates.
*Compiles quotations, proposals and/or bids; ensures that all supporting technical & commercial documents that meet customer requirements are attached and submits all to Management for final revision and approval prior dispatching to customers.
*Compiles data, prepares and presents to management; comprehensive monthly’s inquiries log, statistical and analytical reports reflecting quotation and tenders status, awarded orders/contracts and the related revenues.
*Ensures updating price lists with any changes approved by management.
*Liaise with the Countries and obtain periodic updates for all current ongoing contracts, organization changes, certifications, etc.
*Establishes, maintains and updates an organized filing system together with technical library and price lists and Legal documents (Registration certificates, etc).
*Keeps update and classified customer records, documents, orders and contracts.
*Learn the operation and routine maintenance requirements of all liner hanger equipment.
*Learn the maintenance procedures as they relate to liner hanger equipment.
* Make regular contact with customers to collect the full overdue payment.
* Handled customers over various bucks including write-off accounts.
* Provide repayment plan to customers.
* Follow up promises to ensure payments are received.
* Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
* Develop an assertive approach to resolve customer queries.
* Propose settlement (SPP) negotiations to recover delinquent balances (these accounts should be seriously delinquent)
* In the event of extreme financial hardship to propose accounts re-structure to re-schedule customer borrowings.
* Updating latest contact details in E-CAFÉ for CSU (Customer Service Unit) action and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc)
* To attend the team meeting and regularly highlight problems with solutions encountered during routine collections.
* Route difficult/complex cases to the Team Leader.
* Achieve the performance targets that has been communicated by the Team Leaders
* Work on reports and debits account when advised by the Team Leaders. (Especially at month end)
* Updating required documents for Point of Sales (POS) payments taken by different agents on the floor.
* Helped Team Leader’s manage day to day actives when required.
* Helped the Resolution Team manage their portfolio at the end of the month in re-structuring and re-scheduling accounts.
* Helped C.R.M. (Credit Risk Management Dept.) with reconciling of POS settlements with the suspense accounts.
* Created a POS Campaign for Lyrical Dialer.
* Initiated and implement a POS solution (software) which would reduce agent idle time, reduce errors as well as reduce other costs to the department.
* Helped in training new agents.
* Helped instigate investigations of several fraudulent activates which could have resulted in losses over millions to the bank.
General inquiries
Locating products in store
Processing sales transactions
Providing customers with general product knowledge on available technology & information on company services
Completed my IGCSE O'Levels with the following grades Maths - A Physics - A Chemistry - B Advanced Mathematics - B English as a Second Language - B Business Studies - C