محمد ماجد

• Aligned operational strategies with business objectives to optimize workforce performance and
enhance organizational effectiveness.
• Streamlined cross-functional processes and ensured compliance with labor laws, regulations, and
internal company policies.
• Led the development and implementation of the companys HRIS projects to improve HR operations,
data management, and reporting capabilities.
• Designed and developed employee KPI frameworks to support performance management,
accountability, and continuous improvement.
• Established and implemented employee training and development programs to enhance skills,
productivity, and career growth.
• Contributed to the enhancement of operational performance by improving process efficiency and
strengthening collaboration across departments.
• Managed employee records, attendance schedules, personnel documentation, and benefits
administration.

• Led the companys rapid expansion strategy, successfully growing the brand by opening three new
branches within less than six months.
• Directed end-to-end restaurant operations, including daily business activities, menu pricing strategies,
product development, and operational performance management.
• Managed all Human Resources operations, including payroll administration, visa renewals, employee
insurance, recruitment, onboarding, and termination procedures.
• Implemented regulatory compliance standards and enhanced HR, maintenance, procurement, and
contract management processes to improve operational efficiency and organizational performance.
• Oversaw government relations activities, ensuring compliance with regulatory requirements and
maintaining effective coordination with relevant authorities.

• Played a key role in the companys regional growth strategy, expanding the retail network from 17 to
65 branches within two years across multiple GCC markets.
• Coordinated with 35 embassies and consulates in the United Arab Emirates to manage the
international registration and protection of the companys trademarks and intellectual property rights.
• Led the successful establishment and launch of new branches within Majid Al Futtaims City Centre
malls across key GCC countries, ensuring seamless project execution and operational readiness.
• Directed regional HR operations, including recruitment, payroll administration, employee relations,
workforce planning, and compliance with local labor regulations.
• Led the implementation and rollout of ERP projects across multiple countries, improving business
process integration, operational efficiency, and reporting capabilities.
• Built and maintained strong relationships with government authorities, regulatory bodies, and
strategic stakeholders while overseeing supplier contracts and commercial agreements.
• Managed legal and contractual matters across multiple jurisdictions, ensuring compliance with
corporate governance standards and local regulatory requirements.
• Oversaw cross-functional operations, business development initiatives, and expansion projects to
support sustainable growth and operational excellence throughout the GCC region.

• Led the companys export expansion into four international markets during the COVID-19 pandemic,
ensuring business continuity and sustainable revenue growth under challenging market conditions.
• Successfully established a nationwide distribution network, achieving product coverage across all 28
governorates within the first year of operations.
• Directed the transformation of company operations from semi-automated processes to fully
automated systems within the first three years, significantly improving efficiency, scalability, and
operational control.
• Developed market expansion strategies, managed promotional campaigns, and analyzed
performance metrics to drive revenue growth and strengthen market presence.
• Built and maintained strong relationships with key clients and strategic partners while ensuring full
compliance with legal, regulatory, and commercial requirements.
• Oversaw procurement, supply chain operations, business development initiatives, and organizational
growth strategies to support long-term business objectives.

• Handled litigation, internal investigations, contracts, and patient dispute resolution.
• Managed litigation matters, internal investigations, contractual agreements, and patient dispute
resolution while ensuring compliance with applicable legal and regulatory requirements.
• Oversaw the hospitals administrative and operational systems, ensuring efficient workflow
management and adherence to organizational policies.
• Enhanced operational performance through effective coordination with nursing supervisors,
housekeeping teams, reception staff, and security personnel to ensure full compliance with
healthcare standards and operational procedures.
• Implemented process improvements and operational controls to maximize service quality, patient
satisfaction, and overall operational excellence across the hospital.
• Supported workforce administration and employee relations activities while maintaining compliance
with healthcare regulations and internal governance standards.

• Supervised daily retail operations and branch performance, ensuring operational excellence and
achievement of business objectives.
• Increased branch sales performance from 50% to 120% of target within less than two months of
assuming responsibility by identifying new sales channels and implementing effective market
penetration strategies.
• Enhanced the customer experience across branches and developed the VIP Customer Program to
include continuous relationship management and personalized support for key clients.
• Monitored Key Performance Indicators (KPIs), resolved operational challenges, and implemented
initiatives to improve customer satisfaction and business performance.
• Conducted employee training programs and talent acquisition activities to strengthen workforce
capabilities and support organizational growth.
Coordinated with branch agents and management teams to ensure administrative stability, operational
consistency, and effective branch governance.

• Delivered outstanding sales performance and customer service excellence, consistently contributing
to business growth and customer satisfaction objectives.
• Provided technical support and customer assistance, ensuring prompt resolution of customer
inquiries and service-related issues.
• Exceeded sales and performance targets by effectively aligning products and services with customer
needs and business requirements.
• Built strong customer relationships through consultative selling techniques, resulting in increased
customer retention and loyalty.
• Maintained compliance with company policies, operational procedures, and customer service
standards while supporting daily business operations.