Team Lead/ Project Manager Procurement & Process Management
Altran
مجموع سنوات الخبرة :22 years, 11 أشهر
Within a fixed-price/ catalogue environment the position oversees several projects subcontracted by Airbus in the procurement and process management sector. The main project supported Airbus’ transition from a 2D to a 3D design process for their biggest source of profit - the A320-family - by designing, simulating and implementing the respective processes.
- planning, procuring, executing projects as well as managing people and resources within the constraints of cost, time, scope and quality
- Risk & opportunity management
- Stakeholder management
- Change Management
- Deliverable tracking
- Status & project review meetings
- Implementation of Atlassian’s JIRA as PM tool
- Resource Management (recruitment & training of staff)
- Analysis, integration and provision of quantitative and qualitative data
- Active advancement and independent follow-up of subject-specific topics
Project management consulting for two Airbus projects:
1) within Altran for SA ACF ESI FAF
Managing the transition of 2D to 3D drawing production for Airbus’ single aisle family aircraft in regards to the electric system installation and within a fixed-price/ catalogue environment.
2) with Airbus directly for the cross-program cabin development team of Airbus (BCDE)
Providing full project management support as Project Management Business Partner (PMBP) to BCDE ensuring a technical specification for the development of a x-program Cabin attendant seat is created on time, quality & scope.
Responsibilities:
- Definition and tracking of project KPIs, status reporting as well as general reporting
- Monitoring and tracking of project progress
- Ensuring on-time & on-quality delivery
- Preparation, execution & post-processing of Project Review Meetings
- Definition, implementation & improvement of project processes
- Communication with and coordination of internal and external stakeholders (i.e. suppliers)
- Implementation of PM tools (i.e. JIRA, Unified Planning)
- Risk and opportunity management through internal and external tools (i.e. ARM, MyM)
- Implementation & improvement of knowledge management
- Resource planning and management
Office Manager/ Executive Assistant tasks:
- autonomous organisation of all administrative activities of the EVPO’s office
- Diary and travel management
- Expense reporting
- Preparation/ execution/ follow-up of meetings/ workshops incl. pre- and post-production of related materials
- Planning & execution of internal events
- Planning & setting up new operations facilities (VVIP terminal, technical & catering facilities) at Hamad International Airport (then still under construction)
- Management of operations facilities (system & building access management, allocation of desk space, provision of IT equipment etc.)
- Implementation of Operations News Letter, editorial supervision and publication of the same
- Supervision of the EVPO’s Admin coordinator
- Link between the EVPO’s office, other EVPs and the CEO as well as other departments
Project Management tasks:
- Development of a custom made Operations Management System: tracking of key deliverables for all departments
- Implementation of permanent flight quality evaluation survey & reporting for all internal & external service providers
- Planning and execution of employee surveys in 2 Operations departments
- Set-up of 70+ job descriptions for the entire Operations division
- Independent set up and supervision of annual Operations headcount budget
- Supporting the set-up of the Operations Capex budget
Responsible for the entire operational management and service delivery to Qatar Airways’ stringent, award winning service standards for First and Business Class passengers during their stay in the Premium Terminal. Includes instant service recovery, coaching and performance management of staff and cost management for the Premium Lounge Department. Operation consisted of 5 lounges and 200 staff members servicing over 10 million passengers per year to 5 star standards.
Specific achievements include:
- operational management of the Terminal for First and Business Class passengers
- leading a team of up to 200 staff members across 5 lounges
- creation and implementation of standard operating procedures, shift-, holiday- and training plans, absence statistics, etc.
- implementation of the annual performance review
- creation of individual development- and training plans
- development and implementation of individual coaching concepts for all employees
- developing and implementing of a onboarding program
- supporting the headcount budget planning for the next fiscal year
AIDA Cruises is the largest German cruise company, belongs to the Carnival Corporation and therefore to the leading Cruise Company in the world. Promoted to Cruise Service Manager within 6 months of joining (officer rank), responsible for managing all guest relations tasks/duties including the embarkation/ disembarkation, port shopping and frequent traveller program, travel agency operation, launch of new products and managing emergency situations.
- coordination of the weekly embarkation and disembarkation of up to 1, 400 passengers with all departments of the vessel including the bridge, local tour guides and ground handling agencies.
- introduction of the frequent traveller program.
- introduction of the next season’s catalogue by an independently created kick-off presentation of the new destinations.
- management of emergency situations including medical disembarkations and activation of air rescue services.
Series of contracts, interim roles and internships besides the regular study of Tourism Management, working for the largest German Cruise Company AIDA Cruises, one of the biggest tour operators worldwide - TUI - and one of Germany’s premier airports.
Achievements include:
Scout AIDA Cruises
- Managed all aspects of preparation for land excursions, including preparing and giving presentations, accompanying the excursions as quality inspector, tour guide in countries with no German speaking tour guides and complaint management.
- Mastered the daily challenge of adjusting to the local conditions in the different countries, which didn’t always meet the passenger’s expectations and which had to be managed to the immediate satisfaction.
German Representative/ Guest Relations Agent Jamaica:
- As the link between the German cruise line AIDA, the tour operator TUI, the ground handling agent and the hotel chain SuperClubs hosted groups of up to 30 German guests and successfully managed to bridge the gap between a standard 4 star European cruise ship and a Jamaican standard 3 star hotel through intensive personal customer service towards all guests
- Managed all Guest Relations tasks for all other guests of the hotel additionally
Wisag Sicherheitsdienste:
- Acquisition of walk-in customers at Munich Airport to explain and facilitate the usage of check-in machines in order to ease the work load of the check-in counter staff
Munich Airport:
- Calculation of the demand of check in terminals for all Airlines in Terminal 1 and furnish opinions in regards to internal suggestions concerning the performance improvement of Munich Airport
- Responsible for the realisation of a survey within the in Terminal 1 remaining airlines/ handling agents after the movement of Lufthansa and partners to the new Terminal 2. Detailed presentation and suggestions for a successful restructure and upgrade of Terminal 1
- As part of the VIP Customer Service Team within the Department of Terminal- and Passenger Services the receptionist in “Atlantik Lounge” and “Europa Lounge”, managed the entire lounge operation which included general guest relations tasks, flight announcements, organising the lounge catering and surveillance of VIP movements.
- Responsible for “Gateway Arabia”, Munich Airport’s project to improve its’ service towards Arabic airlines and passengers and optimizing its market position in these countries. Created an action plan based on the interviews with representatives of airlines/ handling agents, religious/ cultural institutions, airport police and related airport departments. Due to September 11, 2001 it was put on hold.
Title of qualification awarded: Diplom-Betriebswirtin (equivalent to Bachelor degree)
Title of qualification awarded: A-Level