Branch Manager Sales
The National Bank of Pakistan
Total years of experience :14 years, 6 Months
KEY RESPONSIBILITIES
• Achievement of all Business and Operation related Key Performance Indicators/Targets.
• To be knowledgeable about all deposit, business, and consumer loan products.
• Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships.
• Ensure that all security procedures are strictly followed, the branch is operationally sound, and satisfactory audits are achieved.
• To supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems, and banking transactions.
• Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
• Prepare teller and FSR performance appraisals and disciplinary notices as needed.
• Maintain staff schedules to provide adequate coverage at all times.
• Responsible for the general maintenance of the facility.
• Maintain good public relations with customers and the community. Assume community leadership and service responsibilities with a focus on Community Reinvestment Act.
• Greeting customers, directing them to the appropriate area of the branch, and ensuring customer needs are met.
• Managing difficult situations with customers and providing them with a resolution, information, or additional options. Ensure that quick and proper response to all reasonable customer requests.
• Maintains the highest level of confidentiality with all information obtained.
• Perform as a team member in allocating and coordinating the workflow.
• Contribute to the fulfillment of department and company objectives and goals. Comply with all department and company policies, procedures, and regulations. Be well organized and pay close attention to details. Meet expectations for attendance and punctuality.
• Other duties as assigned and when assigned by the Management.
ACCOMPLISHMENTS:
• Achievement of Deposit Targets for the year 2018
• Achievement of Deposit Targets for the year 2016
• Outstanding Performance Award for the Year 2016
• Outstanding Performance Award for the Year 2017
• Outstanding Performance Award for the Year 2018
• Substantial growth in Branch’s average deposit and average advance salary finance
• Substantial improvement in work efficiency of the whole staff and maintenance of zero complaint environment.
Key Responsibilities:
1. Selling and Processing of NBP Gold Loan and Advance Salary Products and NBP Cash Card Scheme.
2. Strengthening the working relationships with clients, utilizing excellent communication techniques.
3. Creating strategies for retention and support of existing customer base and acquisition of new customers
4. Working closely with the sales team to help them achieve targets and to resolve all kinds of customer complaints.
5. Ensuring the smooth running of basic banking transactions.
6. Building relationships with high net worth individuals.
7. Answering any financial and banking queries.
8. Contributing towards policy making.
9. Providing advice on investments.
10. Maintaining a professional image at all times.
11. Working closely with small and medium sized businesses.
12. Managing and monitoring the performance of bank employees.
13. Putting into effect new procedures and policies passed down from Head Office and Regional Office.
14. Handling customer queries face to face, over the phone or via correspondence.
15. Marketing new financial products or services.
16. Analyzing financial reports.
17. Advising companies on how to effectively use their money to grow their business.
18. Presenting information clearly to customers, work colleagues and third parties.
19. Representing the bank within the local community.
20. Verifying customer data to detect and identify financial fraud.
21. Opening new bank accounts for individuals and also companies.
22. Responsible for ATM settlement and issuance of ATM cards.
23. Handling customer complaints and working with staff to create zero complaint atmosphere at branch level.
24. Reporting and handling of internal and external Inspections and audits.
1. Development and generation of new business for products like CRM (client relationships management system), ERP (Enterprise resource planning system), HRM (human Resource Management) Schools and Security Management Systems.
2. Analyzing the business process for business process’ automation and tailoring the software according to the customer’s business process.
3. Creation of software requirement specification.
4. Identification of new market segments.
5. Market research for the development of new products and enhancement in the existing products.
6. Providing trainings for implemented software.
7. Coordinating between higher management and clients.
8. E-Marketing campaigns management.
9. Training and Development of Sales Staff.
10. Demonstration and hands on training of the products to the clients.
11. Bugs detection and reporting to development team and providing after sales customer services.
Key Responsibilities:
1. Development and generation of new business and retention of current customers;
2. Providing best possible outdoor advertisement solutions to key accounts based on their need and campaign to maximize business and customer satisfaction;
3. Providing after sales services;
4. Management of vendors for timely and smooth execution of all ongoing projects;
5. Conducting market research on behalf of key accounts to look for competitors’ activity in the target market;
6. Working as Communication Bridge between customers, vendors and management;
7. Costing and billing of projects.
8. Managing accounts of vendors for payments of executed projects;
9. Handling customer complaints and working for their quick disposal.
3.13 GPA , 1. Had been an active member of Directorate of Student Affairs. 2. Volunteered World Performing Arts Festival 2006. 3. Participated in Youth International Theater Festival 2005. 4. Worked as General Secretary for Society for Dramatics and Performing Arts
3.2 GPA , 1. Had been an active member of Directorate of Student Affairs. 2. Volunteered World Performing Arts Festival 2006. 3. Participated in Youth International Theater Festival 2005. 4. Worked as General Secretary for Society for Dramatics and Performing Arts
