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Umair Usman, Technical Sales & Support Associate

Umair Usman

Technical Sales & Support Associate·Auto Parts Market

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 6 years, 11 months

Technical Sales & Support Associate

May 2024 - September 2024

Auto Parts Market

Jizan, Saudi Arabia

May 2024 - September 2024

Operated POS systems and managed product databases for inventory control and billing.
● Assisted customers with selecting technical components and interpreting product specs.
● Provided basic system maintenance, printer configuration, and issue reporting to vendors.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Digital Marketing Manager (Freelance)

November 2023 - April 2024

iTechChefs

Rawalpindi, Pakistan

November 2023 - April 2024

Managed social media platforms (Instagram, LinkedIn, Facebook, Twitter, YouTube) for iTechChefs and its clients, significantly increasing brand presence and audience engagement.
Used tools like Moz, Ahrefs, Longtail Pro, and SEMrush for keyword research to optimize content, including for clients' YouTube channels.
Grew followers organically from zero without paid campaigns and ran a successful Meta Facebook campaign that converted 12 out of 21 leads with just a 6, 000 PKR budget.
Conducted competitor and customer research for local businesses in Islamabad, Lahore, and Rawalpindi, compiling targeted data in Excel.
Worked with clients such as Sultania Medical Store, Swift Rent a Car, and Equity Pharmacy.
Company industry:
IT Services
Job role:
Information Technology

IT Technician Support

April 2023 - February 2024

Roots International Schools

Islamabad, Pakistan

April 2023 - February 2024

Set up and configured computers and peripherals like routers and printers to get workstations ready. Ensured all hardware, from hard drives to keyboards, was functioning properly and installed software based on specific needs for smooth operations.
Assisted team members with new software and equipment, scheduled upgrades and maintenance, and resolved any hardware or software issues.
Also identified and ordered necessary computer and network equipment to keep everything running efficiently.
Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Virtual Manager

September 2021 - March 2022

Kamloops Phone Depot

Kamloops, Canada

September 2021 - March 2022

Managed and optimized the POS system across three stores (Kamloops, Westbank, etc.), simplifying inventory tracking, barcodes, and making it easy for employees to use.
Resolved hardware and printer issues to keep operations running smoothly.
Handled social media platforms (Instagram, Facebook, Google Business), creating and optimizing posts while responding to customer inquiries.
Developed a user-friendly website for the business (Westbankphonedepot.com), which was later replaced due to a partner collaboration can provide the original website as a reference.
Managed employee timesheets and payroll, ensuring accuracy, and provided support with the POS system. Improved the business’s online presence, integrating physical and digital operations for better efficiency and customer engagement.
Company industry:
Technical Maintenance & Repair
Job role:
Sales

Digital Marketing

March 2020 - July 2021

Fiver

California, United States

March 2020 - July 2021

Optimized 10Beasts website for speed and usability using tools like Google PageSpeed
Insights and GTmetrix, which enhanced user experience and boosted search engine rankings.
Built high-quality backlinks through outreach and link-building, improving site credibility and domain authority with tools like Ahrefs and Moz.
Conducted on-page SEO using Yoast SEO and Google Search Console, optimizing meta tags and internal linking for better visibility.
Led keyword research with Semrush, Moz, and Ahrefs, helping achieve top rankings for product-related content.
Collaborated with content creators to optimize product guides, driving a 70% increase in website traffic and improving Google rankings for key products.
Company industry:
IT Services
Job role:
Information Technology

Customer Sale Representative

March 2016 - June 2017

Touchstone

Islamabad, Pakistan

March 2016 - June 2017

Consistently achieved 15-20 daily sales, understanding customer needs first, and providing personalized solar solutions.
On slower days, handled 1-2 sales, or none, while maintaining a strong customer focus.
Educated U.S. customers on the cost-saving benefits of solar energy without using pressure tactics.
On slower days, handled fewer sales but maintained strong customer engagement.
Exceeded sales goals by helping families adopt sustainable energy through tailored recommendations. Trained new team members, boosting overall sales performance, and managed high-volume calls, developing strong telecommunication skills.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Assistant Manager

February 2014 - October 2016

ForestBlu

Islamabad, Pakistan

February 2014 - October 2016

At Forestblu, I managed scheduling to balance team needs and store operations, ensuring daily smooth workflows.
I trained new hires, helping them become confident and efficient in their roles.
By managing inventory, I ensured product availability, which led to better customer satisfaction.
I also collaborated on sales strategies to help the team meet targets and build customer loyalty.
During high-pressure events, I delivered great customer service, even working overtime when needed.
I also handled manager duties like billing, cash handling, customer, owner communications, and POS management, ensuring high service standards.
Company industry:
Fashion Design
Job role:
Beauty and Fashion

Education

Hamdard University

March 2022

March 2022

Bachelor's degree, Computer Science

Pakistan

Endless Runner Game The aim of the project was to create a 3D Endless Running Game with the Unity 3D game engine. During this project, I gained a deeper understanding of the features of the unity 3D game engine and fundamental knowledge of game programming.

Skills

SEO
Expert
SEO
Expert
WordPress
Expert
WordPress
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Typing
Expert
Typing
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Google Drive
Expert
Google Drive
Expert
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
Adobe Premiere
Beginner
Adobe Premiere
Beginner
Unity GameEngine
Intermediate
Unity GameEngine
Intermediate
Digital Marketing
Expert
Digital Marketing
Expert
SEO Tools
Expert
SEO Tools
Expert
Google Search Console
Expert
Google Search Console
Expert
AHREFS Keyword Explorer
Expert
AHREFS Keyword Explorer
Expert
Facebook Ads
Expert
Facebook Ads
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Adobe Indesign
Beginner
Adobe Indesign
Beginner
Adobe Illustrator
Intermediate
Adobe Illustrator
Intermediate
Microsoft Powerpoint
Expert
Microsoft Powerpoint
Expert
C Language
Expert
C Language
Expert
C Sharp
Intermediate
C Sharp
Intermediate
Social Media Networks
Expert
Social Media Networks
Expert
Search Engine Marketing
Expert
Search Engine Marketing
Expert
Google Meet
Expert
Google Meet
Expert
Search Engine Optimization
Expert
Search Engine Optimization
Expert
Off Page Optimization
Expert
Off Page Optimization
Expert
Web design
Expert
Web design
Expert
WordPress and Wix
Expert
WordPress and Wix
Expert
On Page Optimization
Expert
On Page Optimization
Expert
Keyword Research
Expert
Keyword Research
Expert
Semrush
Expert
Semrush
Expert
Facebook Twitter Instagram
Expert
Facebook Twitter Instagram
Expert
Organizational and planning skills
Expert
Organizational and planning skills
Expert
Adobe AfterEffects
Intermediate
Adobe AfterEffects
Intermediate
Google Analytics
Expert
Google Analytics
Expert
C++ Language
Expert
C++ Language
Expert
Abilities to relate with others
Expert
Abilities to relate with others
Expert
Teamwork
Expert
Teamwork
Expert
Backlinks
Expert
Backlinks
Expert
Computer skills
Expert
Computer skills
Expert
Google Tools
Expert
Google Tools
Expert
Google Ads
Expert
Google Ads
Expert
Google Trends
Expert
Google Trends
Expert
Motivated
Expert
Motivated
Expert
Google Adwords
Expert
Google Adwords
Expert
Wordpress Developer
Intermediate
Wordpress Developer
Intermediate
Communication
Expert
Communication
Expert
Problem Solving
Expert
Problem Solving
Expert
active listener
Expert
active listener
Expert
Transferable skills
Expert
Transferable skills
Expert
Good listener and communicator
Expert
Good listener and communicator
Expert
Customer service
Expert
Customer service
Expert
Office Work
Expert
Office Work
Expert
Punctual and Flexible
Expert
Punctual and Flexible
Expert
SEO
Expert
SEO
Expert
Social Media
Expert
Social Media
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
SEM
Expert
SEM
Expert
Administration
Expert
Administration
Expert
Front Office
Expert
Front Office
Expert
Receptionist
Expert
Receptionist
Expert

Languages

Urdu
Native Speaker
English
Expert
Hindi
Expert
Punjabi
Native Speaker

Training and Certifications

Certifications
Digital Marketing
Jan 2020

Hobbies

  • Fishing
  • Traveling
  • Gaming
  • Guitar
  • Music
  • Workout