Umair Ahmed Memon

IT End-User Support engineer at Two Organizations (Arabic Computer Systems) and (Microland)

• Saudi Arabia - Jeddah
• My current job since January 2008

Since January 2014: Microland Technologies (NCB Bank البنك الأهلي) project (Present). Jeddah, Saudi Arabia as Sr. IT System Administrator.

Role:
Shouldering the responsibility of managing:
o Head Office NCB Bank organization in Jeddah,
o LAN/WAN network infrastructure & coordinating support with users of Jeddah head office, desktops/laptops, network printers, software/hardware upgrades & network issues
Supervising configuration, troubleshooting & managing Windows Server 2008 & 2012 R2 servers for Domain Controller, Active Directory, DNS, DHCP, File Server (Share Folders).
Identifying & resolving hardware, software & end-user problems on Windows 7 & Windows 8.1
Overseeing smooth IT service desk operations for facilitating the delivery of client face to face/call/remote support to users & ensuring latest fix, updates and patches installation in all systems including virus protection
Monitoring Domain Users and Microsoft Outlook configurations and troubleshooting e-mail issues
Managing configuration of share level permissions and Microsoft exchange online e-mail administration
Performing regular system back-up and restoration
Conducting research and suggesting purchase of hardware / software and deployment
Liaising with suppliers & vendors and planning best solution for the organization
Documenting & maintaining inventory of hardware, printers, software licensing and all IT assets

Accomplishments/Projects:
Successfully migrated Google apps e-mail system to Microsoft Exchange Online (Office 365) and set-up Microsoft Outlook in all computers & trained all users to Microsoft Outlook
Played a key role in installing & configuring file server (Windows Server 2012 R2) for file sharing, set-up file sharing in all computers & trained all users to use file sharing

January 2013 - December 2013: Mapco Middle East Paper Company, as IT End User Support Engineer

Role:
o Assistance to users’ desktops with Windows 7 and XP Operating Systems
o Norton Ghost, Acronis True Image, MDT Imaging System
o TCP IP Configuration, and solving network connectivity issues
o Outlook setup and PST folder configuration
o Antivirus and firewall and computer configurations
o Solving Emails, internet and messengers issues
o Microsoft office installing and troubleshoot errors
o Quality IT service and support (Hardware - Software)
o Hardware maintenance, assembly & troubleshot all desktops
o Configuration, permission user profile, scanner and printers





January 2008 - December 2012: Arabic Computer Systems (ACS) Jeddah Saudi Arab, as IT Helpdesk Support Engineer

Arabic Computer Systems (ACS) IT solution company and I work with them below projects

Projects:
Saudi Electricity Company (Ministry) 2008-2010
Institute of public administration (Ministry) 2010-2011
Maaden Gold, Gold Mine (Ministry) 2011-2012

Role:
Supervised LAN/WAN network infrastructure management & coordinated support with users’ desktops/laptops, network printers, software/hardware upgrades & network issues
Entrusted with the task of:
Identified & resolved hardware, software & end-user problems on Windows 7 & Android
Administered smooth IT service desk operations to facilitate the delivery of client face to face/call/remote support to users & ensured latest fix, updates and patches installation in all systems including virus protection
Managed a gamut of functions including:
o Domain user’s configurations and Microsoft Outlook configuration and troubleshoot e-mail issues
o Configuration of share level permissions and NTFS securities
o Antivirus Server Symantec End Point Protection Manager & Cyber Roam Firewall Appliance for network security
o Google App Business e-mail administration
o Regular system back-up and restoration
Conducted research and recommended purchase of hardware / software and deployment
Organized meeting & coordinated with suppliers & vendors and planned best solution for the organization.