UMAR ALKHALDI

• Partnership Identification: Research and identify potential partners whose missions and values align with the organization. This
includes corporations, foundations, government agencies, plus nonprofit organizations.
• Relationship Building: Cultivate and maintain strong relationships with existing and potential partners through regular
communication, meetings, and events. Serve as the primary point of contact for partner inquiries and collaboration opportunities.
• Proposal Development: Collaborate with internal teams to develop compelling partnership proposals and funding requests. Ensure that
proposals are tailored to meet the specific needs and priorities of each potential partner.
• Partnership Management: Oversee the implementation and execution of partnership agreements, ensuring that all commitments are
fulfilled and expectations are met. Monitor and evaluate partnership performance and impact, and provide regular reports to
stakeholders.
• Networking and Outreach: Represent the organization at networking events, conferences, and other relevant forums to expand its
network of potential partners and donors. Actively seek out new partnership opportunities and stay updated on industry trends and
best practices.
• Negotiation and Closure: Negotiating partnership terms and closing deals in a way that meets the requirements of both parties.
• Performance Evaluation: Monitoring and evaluating the performance of partnerships and development initiatives and providing
necessary reports.
• External Communication: Representing the organization at events and conferences to expand the network of relationships and
introduce partnership opportunities.
• Collaboration and Coordination: Work collaboratively with internal departments, including programmatic, communications, and
finance teams, to ensure seamless integration of partnership activities with organizational priorities and initiatives.

• Communicated with cross-functional teams to implement high quality operational policies.
• Help to strengthen shared humanitarian capabilities across organization for enhanced outcomes.
• Collaborated with international members of organization and country offices to provide strategic direction.
• Contributed to development and updating of organization humanitarian policies, standards and systems.
• Led global operations and systems for humanitarian preparedness and response.

• Achieved high levels of member satisfaction, closing trouble tickets.
• Trained 3 junior technicians in desktop support and trouble shooting best practices, reducing ticket resolution
• times by 98%.
• Analyzed and troubleshot functionality of internet and applications, identifying root causes of issues with
• 99% accuracy.
• Researched and implemented new backup technology, reducing unwanted data loss by 100%.
• Accurately determined support level required by gathering members of the foundation and technology
• information support.
• Liaised with third-party agencies to ensure successful resolution of complex issues, including license,
• hardware, and software issues.
• Developed solutions for critical software issues, guiding customers through bug fixes and reactive
• maintenance.
• Worked closely with end-users to assess business requirements, support change, and deliver high-quality
• customer experiences.
Reported incidents, risks, and hazards by following set procedures.Technical
• Reduced help-desk call-handling times by 5 minutes to enhance ICT service center efficiency.
• Issued problems tickets and managed 60+ calls per day, providing regular updates through to ticket closure to maintain first-class
customer support.
• Communicated clearly and professionally with service users, simplifying complex ICT solutions for ease of understanding.

• Reduced help-desk call-handling times by 5 minutes to enhance ICT service center efficiency.
• Issued problems tickets and managed 60+ calls per day, providing regular updates through to ticket closure to maintain first-class
customer support.
• Communicated clearly and professionally with service users, simplifying complex ICT solutions for ease of understanding.