Umar Hasan, Assistant Manager Training And Development

Umar Hasan

Assistant Manager Training And Development

VLCC International

Lieu
Inde - Kolkata
Éducation
Master, HR
Expérience
12 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :12 years, 8 Mois

Assistant Manager Training And Development à VLCC International
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis octobre 2022

Manage and track the training department budget, optimizing costs for effective training delivery (ensuring the utilization of only 70% of the allocated
budget).
• Deliver comprehensive training programs in various settings, efficiently allocating team resources.
• Implement individualized training paths for staff development, addressing skill
gaps and fostering career growth.
• Develop and execute a performance improvement training plan for all PIP staff,
resulting in an average enhancement of 70% in the performance of identified
staff.
• Ensure the highest standards of client interaction and product presentation
through regular in-center exercises.
• Conduct 2 connect meetings with Centre Managers every quarter to address
challenges and align training initiatives with business goals.

Deputy Manager Training à pinelabs
  • Inde - Noida
  • février 2021 à septembre 2022

Designed and delivered training programs for ongoing, new-hire, and re-training needs, aligning them with stakeholder requirements.
• Allocated resources and managed logistics for training programs to ensure
seamless execution.
• Collaborated with cross-functional teams to identify areas for improvement
in center operations, leading to an average enhancement of 65% in-store
performance.
• Initiated and led CRM initiatives at the center level, enhancing customer
engagement and satisfaction.
• Analyzed sales results and proposed corrective action plans to boost performance and achieve targets, resulting in an average 40% boost.

Training Lead à Airtel Payments Bank
  • Inde - Delhi
  • février 2021 à février 2022

Spearheaded skill gap analysis to identify areas for performance improvement.
• Implemented targeted training interventions based on the analysis results.
• Aligned new product training with stakeholders to ensure seamless integration
and successful product launches.
• Developed and executed training calendars, ensuring 100% participation.
• Ensured effective learning outcomes through well-organized training programs.

Training Lead à VLCC Healthcare Ltd
  • Inde
  • août 2018 à août 2019

Managed corporate training initiatives, catering to diverse teams and business units.
Designed and delivered training programs aimed at enhancing employee skills and knowledge.
Leveraged the latest tools and techniques in training to create engaging and impactful learning experiences.

Regional Manager à Arvind Interne
  • Inde
  • janvier 2016 à juillet 2018

• Conduct Sales, Service & Process Training for Sales Team
• Conduct TNA/ TNI and take stakeholder VOC for content development
• Responsible for training requirements of all the portfolios managed
• Ensure Standard Operating Procedure is adhered to for every business.
• To mentor/ coach and counsel trainers and develop their skills.
• To co-ordinate with other support functions operation & quality on process requirements
• Conduct product training programs to the designated learning groups
• Assist in the development of product training curriculum and evaluation frameworks as and when required.
• Record and maintain all the details of training delivery
• Capture and report the user feedback for each training session.
• Effective execution of evaluation framework to measure the impact of training and plan the re-orientation sessions in order to fill the identified gaps.
• Assist sales teams and Tech team with the feedback on the interfaces and their challenges.
• Conduct hands on training on the tech interfaces used in e-commerce
• Drive in stores adoption of the Tech Interfaces

Territory Trainer à Landmark Group
  • Inde
  • janvier 2012 à décembre 2014

• Handle Training Delivery and Coordination of 42 Retail Stores.
• Design and implement Retail training strategy, plans & calendar according to time-lines.
• Create overall learning strategy and training delivery strategy with a clear impact on creating
and enhancing organizational capabilities.
• Control both qualitative and quantitative outcomes of retail training. Report these
evaluations on a monthly basis.
• Develop training plans for the Retail Store level.
• Analyze situations and synthesize information to come to creative and workable solutions
• Initiate and drive Employee Engagement initiatives
Key Achievements
• Before the Loyalty Training the average enrollment was 129 by 32 stores and post In Store Coaching 16
stores enrolled 2016 customers.
• Conceptualized and designed the Customer Delight Campaign to improve the Customer Experience at
Cash Desk the mystery Shopping result showed 21% of improvement in the Customer Experience at Till.

Senior Trainer à Trinet Solutions
  • Inde
  • novembre 2008 à mars 2010
Soft Skills Trainer à Bharti Teletech
  • Inde
  • août 2007 à octobre 2008

Éducation

Master, HR
  • à CAREER TIMELINE
  • mars 2022

( Recent 3)

Baccalauréat, Media and Journalism
  • à EDXCELL
  • mars 2022

in

Baccalauréat, Mass Communication
  • à IASE University
  • mars 2022

in

Baccalauréat, Mass Communication
  • à Rai University
  • mars 2022

courses: CERTIFICATIONS * Training Excellence from Landmark Retail * Customer Service Training

Etudes secondaires ou équivalent, Mass Communication
  • à National Association Of State Board Accountancy
  • mars 2022

courses: Certification Prep: Professional in Human Resources

Etudes secondaires ou équivalent, Mass Communication
  • à National Association Of State Board Accountancy
  • mars 2022

courses: Certification in Sales Performance Measurement and Reporting

Etudes secondaires ou équivalent, Mass Communication
  • à National Association of State Board Accountancy
  • mars 2022

courses: Certification in Technical / IT Recruitment

Etudes secondaires ou équivalent, Mass Communication
  • à Society of Human Resource
  • mars 2022

courses: Management (Alexandria- US)/Human Recourse Certification Institute (Washington DC) * Certification in Inside Sales

Etudes secondaires ou équivalent, Mass Communication
  • à Society of Human Resource
  • mars 2022

courses: Certification in Using Neuroscience for More Effective L&D association with Society of Human Resource Management (Alexandria- US)/Human Recourse Certification Institute (Washington DC) * Certification in Using Neuroscience for More Effective L&D association with Society of Human Resource Management (Alexandria- US)/Human Recourse Certification Institute (Washington DC) * Certified in Six Sigma: Green Belt Introductory Module from Linkedin Learning

Specialties & Skills

Organization Development
Content Design
Coaching
Mentoring
Program Facilitation
BANKING
CALIBRATION
CONTENT MANAGEMENT
DELIVERY
INSURANCE
MANAGEMENT
PROCESS ENGINEERING
TRAINING
CONVERSION

Langues

Anglais
Expert
Hindi
Expert
Urdu
Expert