Assistant Manager Training And Development
VLCC International
مجموع سنوات الخبرة :12 years, 7 أشهر
Manage and track the training department budget, optimizing costs for effective training delivery (ensuring the utilization of only 70% of the allocated
budget).
• Deliver comprehensive training programs in various settings, efficiently allocating team resources.
• Implement individualized training paths for staff development, addressing skill
gaps and fostering career growth.
• Develop and execute a performance improvement training plan for all PIP staff,
resulting in an average enhancement of 70% in the performance of identified
staff.
• Ensure the highest standards of client interaction and product presentation
through regular in-center exercises.
• Conduct 2 connect meetings with Centre Managers every quarter to address
challenges and align training initiatives with business goals.
Designed and delivered training programs for ongoing, new-hire, and re-training needs, aligning them with stakeholder requirements.
• Allocated resources and managed logistics for training programs to ensure
seamless execution.
• Collaborated with cross-functional teams to identify areas for improvement
in center operations, leading to an average enhancement of 65% in-store
performance.
• Initiated and led CRM initiatives at the center level, enhancing customer
engagement and satisfaction.
• Analyzed sales results and proposed corrective action plans to boost performance and achieve targets, resulting in an average 40% boost.
Spearheaded skill gap analysis to identify areas for performance improvement.
• Implemented targeted training interventions based on the analysis results.
• Aligned new product training with stakeholders to ensure seamless integration
and successful product launches.
• Developed and executed training calendars, ensuring 100% participation.
• Ensured effective learning outcomes through well-organized training programs.
Managed corporate training initiatives, catering to diverse teams and business units.
Designed and delivered training programs aimed at enhancing employee skills and knowledge.
Leveraged the latest tools and techniques in training to create engaging and impactful learning experiences.
• Conduct Sales, Service & Process Training for Sales Team
• Conduct TNA/ TNI and take stakeholder VOC for content development
• Responsible for training requirements of all the portfolios managed
• Ensure Standard Operating Procedure is adhered to for every business.
• To mentor/ coach and counsel trainers and develop their skills.
• To co-ordinate with other support functions operation & quality on process requirements
• Conduct product training programs to the designated learning groups
• Assist in the development of product training curriculum and evaluation frameworks as and when required.
• Record and maintain all the details of training delivery
• Capture and report the user feedback for each training session.
• Effective execution of evaluation framework to measure the impact of training and plan the re-orientation sessions in order to fill the identified gaps.
• Assist sales teams and Tech team with the feedback on the interfaces and their challenges.
• Conduct hands on training on the tech interfaces used in e-commerce
• Drive in stores adoption of the Tech Interfaces
• Handle Training Delivery and Coordination of 42 Retail Stores.
• Design and implement Retail training strategy, plans & calendar according to time-lines.
• Create overall learning strategy and training delivery strategy with a clear impact on creating
and enhancing organizational capabilities.
• Control both qualitative and quantitative outcomes of retail training. Report these
evaluations on a monthly basis.
• Develop training plans for the Retail Store level.
• Analyze situations and synthesize information to come to creative and workable solutions
• Initiate and drive Employee Engagement initiatives
Key Achievements
• Before the Loyalty Training the average enrollment was 129 by 32 stores and post In Store Coaching 16
stores enrolled 2016 customers.
• Conceptualized and designed the Customer Delight Campaign to improve the Customer Experience at
Cash Desk the mystery Shopping result showed 21% of improvement in the Customer Experience at Till.
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courses: CERTIFICATIONS * Training Excellence from Landmark Retail * Customer Service Training
courses: Certification Prep: Professional in Human Resources
courses: Certification in Sales Performance Measurement and Reporting
courses: Certification in Technical / IT Recruitment
courses: Management (Alexandria- US)/Human Recourse Certification Institute (Washington DC) * Certification in Inside Sales
courses: Certification in Using Neuroscience for More Effective L&D association with Society of Human Resource Management (Alexandria- US)/Human Recourse Certification Institute (Washington DC) * Certification in Using Neuroscience for More Effective L&D association with Society of Human Resource Management (Alexandria- US)/Human Recourse Certification Institute (Washington DC) * Certified in Six Sigma: Green Belt Introductory Module from Linkedin Learning