Umed Othman

Accomplishes marketing and sales human resource objectives by recruiting, selecting,
orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees;
communicating job expectations; planning, monitoring, appraising, and reviewing job
contributions; planning and reviewing compensation actions; enforcing policies and
procedures.
• Achieves marketing and sales operational objectives by contributing marketing and sales
information and recommendations to strategic plans and reviews; preparing and completing
action plans; implementing production, productivity, quality, and customer-service
standards; resolving problems; completing audits; identifying trends; determining system
improvements; implementing change.
• Meets marketing and sales financial objectives by forecasting requirements; preparing an
annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines annual and gross-profit plans by forecasting and developing annual sales quotas
for regions; projecting expected sales volume and profit for existing and new products;
analyzing trends and results; establishing pricing strategies; recommending selling prices;
monitoring costs, competition, supply, and demand.
• Accomplishes marketing and sales objectives by planning, developing, implementing, and
evaluating advertising, merchandising, and trade promotion programs; developing field sales
action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market,
competitor's share, and competitor's strengths and weaknesses; forecasting projected
business; establishing targeted market share.
• Improves product marketability and profitability by researching, identifying, and capitalizing
on market opportunities; improving product packaging; coordinating new product
development.
• Sustains rapport with key accounts by making periodic visits; exploring specific needs;
anticipating new opportunities.
• Provides information by collecting, analyzing, and summarizing data and trends.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations.
• Accomplishes marketing and organization mission by completing related results as needed.

To evaluate and study the position of the identified prospects in the industry
• To research about different sales options and analysing them
• To sell the company products/services by creating contacts and further making relationships
with the prospects
• To recommend solutions to any problems faced by the clients
• To provide proper information, guidance and support to the clients hence enhancing the
relationships
• To recommend new opportunities and improvements in terms of clients profits and losses
• To study the current market trends for a product and identify improvements
• To analyse the competition brand closely
• To be able to work with a team and achieve the desired result.

2017
· Trains, cross -trains, and retrains all front office personnel.
· Participates in the selection of front office personnel.
· Schedules the front office staff.
· Supervises workload during shifts.
· Evaluates the job performance of each front office employee.
· Maintains working relationships and communicates with all departments.
· Maintains master key control.
· Verifies that accurate room status information is maintained and properly communicated.
· Resolves guest problems quickly, efficiently, and courteously.
· Updates group information. Maintains, monitors, and prepares group requirements. Relays
information to appropriate personnel.
· Reviews and completes credit limit report.
· Works within the allocated budget for the front office.
· Receives information from the previous shift manger and passes on pertinent details to the
oncoming manager.
· Enforces all cash-handling, check-cashing, and credit policies.
· Conducts regularly scheduled meetings of front office personnel.
· Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms
at all times.
· Upholds the hotel's commitment to hospitality.
· Prepare performance reports related to front office.
Page 4
· Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor
credit report and maintain close observation of daily house count. Monitor selling status of house
daily. Flash report, allowance etc.
· Monitor high balance guest and take appropriate action.
· Ensure implementation of all hotel policies and house rules.
· Operate all aspects of Front Office computer system, including software maintenance, report
generation and analysis, and simple configuration changes.
· Prepare revenue and occupancy forecasting.
· Ensure logging and delivery of all messages, packages, and mail in a timely and professional
manner.
· Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests
managers and other employees.
· Monitor all V.I.P 's special guests and requests.
· Maintain required pars of all front office and stationary supplies.
· Review daily front office work and activity reports generated by Night Audit.
· Review Front office log book and Guest feedback forms on a daily basis.
· Maintain an organised and comprehensive filing system with documentation of purchases,
vouchering, schedules, forecasts, reports and tracking logs.
· Perform other duties as requested by management.

Represent the Front Office or the hotel in the absence of Senior Management.
• Support the Night Audit in his nightly work. Run all night audit procedures and print all necessary
reports. Performs night audit duty when required.
• Maintains smooth hotel operations by attending to guest complaints, requests and inquiries.
• Makes the necessary rounds of the entire hotel property and inspect as outlined in the duty
manager's checklist and submit reports as required.
• To frequently review the arrival list thus ensuring that all VIPs and special room request are
blocked and to escort VIP guests to their rooms
• Promote in house sales by having thorough knowledge of the hotel facilities and daily hotel
activities.
• Inform the housekeeper, room service, etc. of special requests, early and late departures, room
changes, taxis, newspaper requests and all other important information.
• To be fully conversant of the reservation system of the hotel; assist and takes room reservations
in the absence of the reservation staff.
• Check the registration forms and correct transfer of the data in the system.
• Coordinates with Front Office Cashier in handling guest problems upon check-out.
• Checks billing instructions and monitors guest credit. Analyses and approves discounts and
rebates.
• Performs front desk duties when business demands.
Page 5
• Take over from the previous shift and pass on all relevant information to the next shift, including
the volume of business, special guests/events, and items to be clarified/completed.
• Coordinates with Security in the investigations of irregularities and suspicious guests.
• To assist in compiling incident reports according to the company policies.
• Is responsible for maintaining quietness, order and safety and security in the hotel.
• Carry out regular rounds and check all areas of the hotel, all the night Team Members and
companies (quality and presence).

responsible to maintain the established Policies and Procedures of the Company
• responsible to do the final check of the daily night audit ensuring its accuracy & completeness
• ensures to audit tour operator contracted room rates, meal plan, transfers & special offers on a
case to case basis
• ensures to verify Guest Paid outs, allowances & discounts, corrections, voids other non-revenue
items reported on a daily basis
• ensures to verify daily check-in, Guest registration procedure, system update with the required
information for Bed tax computation
• ensures to follow up with the front desk to ensure tour operator accommodation vouchers are
attached to guest registration cards & submitted to accounts department for all arrivals on a
daily basis
• ensures to conduct daily rate audit of all expected arrivals & departed folios for proper
accountability
• responsible for the submission of timely reports such as Daily Operations report, maintain
Management reports & statistics
• maintains up to date records of all internal & special discount applied to various operators,
agents, owning company, inter hotel, management staff with the view of establishing Discount
Policies
• ensures to verify & proper accountability of daily In house guest ledger balances, transfers to city
ledger, staff ledger etc. in keeping with the PMS functionality
• also responsible to review & oversee the treasury (F.O. & Outlet cash ) operations & conduct
period surprise float checks including the General Cashier imp rest Fund, daily collection banking
etc.
• Ensures to keep a close tab on the PM Folios & ensure to check out at month end for purpose of
recoveries such as management & senior staff folios, concessionaires etc.
• ensures to maintain Entertainment, Complimentary, Officers checks & ensure to obtain proper
authorization from Management and ensues such transactions are in line with internal Policies &
established procedures
• ensures that all complimentary, house rooms offered has been with proper authorization &
report such transactions in the Daily Operations Report
• ensures to check the house discrepancy report, maintain check number control of all revenue
centres, cash receipts, credit cards, miscellaneous vouchers etc
• ensures to maintain daily transaction supporting revenue back up of all guest running bills & file
copy (duplicate) for audit verification etc
Page 6
• ensures to prepare monthly month end Journal entries & reconciliation of General Ledger
Control accounts
RECEPTIONIST | CRISTAL ERBIL HOTEL | AUGUST 2014 - NOVEMBER 2014
• Welcomes and bids farewell to guests upon their arrival and departure from the hotel.
• Checks the registration card for completion of all details gathered during the reservation and
reconfirms billing instructions.
• Ensures that the registration folder is fully prepared in anticipation of guest arrival.
• Escorts guests to their Rooms.
• Responsible for Front Office Cash float when performing cashier’s duty.
• Is fully aware of the billing procedure, checks guest’s bills and prepares departure letters for
guests.
• Works closely with the Airport Representative and the Guest Relations Manager to ensure
smooth transfer arrangements for guests.
• Is detailed and ensures proper handover from incoming and outgoing shifts.
• Ensures all shift reports and checklists are completed and handed over to Front Office Manager.
• Checks arrival report for following day in detail, follows up on special instructions and remarks
and prints registration cards accordingly.
• Answers telephones promptly and accurately and follows telephone etiquettes.
• Ensures prompt delivery of guest faxes and messages.
• Ensures timely follow up of all guest requests and reverts to guests as appropriates.
• Actively assists with guest’s luggage during busy periods.

Responsible for the review and entering of revenue entries into the books of accounts on daily basis.
• Prepare on daily basis the “Daily report” for the Management.
• Check total collections against the General Cashiers’ report and the Banked collection report.