Umer Faruk, Business Development Manager

Umer Faruk

Business Development Manager

Excursion Tours Dmcc

Location
United Arab Emirates
Education
Master's degree, MBA
Experience
30 years, 3 Months

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Work Experience

Total years of experience :30 years, 3 Months

Business Development Manager at Excursion Tours Dmcc
  • United Arab Emirates - Dubai
  • My current job since July 2011

• Trade show specializes in special events, corporate sponsorship, promotions. Created, developed and managed niche specific market and division through implementation of market for overnight air charter services.
Build client base from existing divisions and programs. Systems integration in conjunction with other company laterals.
Conceptualize, plan and direct innovative business strategies to drive growth in business volumes.
Development of domestic and international packages by visiting destinations and suggesting interesting travel routes or places of interest.
Designing flexible tour packages to meet the needs of different clients.
Exploring and identifying new business opportunities in a competitive and rapidly changing industry.
Communicating a range of information on itineraries, destinations, culture

Account Manager at Kenya Airways
  • United Arab Emirates - Dubai
  • July 2009 to July 2011

Briefing the technical team of market intelligence of the trade on how to accommodate ancillary functions so as to benefit the agents.
High level contact with key performing agents to maintain targets and non-tapped market research with subsequent business valuation.
Develop tactical and strategic plan to introduce product in niche market which included long and short haul procurement of market gain.
Develop partnership between high yield non BSP/tourism entities and Kenya Airways to synchronize with Revenue management for group movements on ways to fill the flight on the current booked load factor with creation of targets for top performing agents.
Create origin/ departure pox segment targets for top 30 agents in comparison with area of sale targets of previous year to future targets on annual, monthly and daily basis on area of revenue and local coupon uplift and subsequently distribute the same against top agents.
Assistance for all commercial sales operations in UAE for 10 flights operations per week out of Dubai and assistance within the sales team covering the entire area of UAE and over 11 support staff located in the CTO and over 4 GSA offices.
Assisting the sales team in achieving the territorial sales targets and objectives, reduction of cost, planning, budgeting and implementation of the airline’s marketing plans and initiatives for the UAE.
Negotiations for many regional and global corporate air travel deals and agreements signed by the airline in the area.

Business Development Manager at Pathfinders Universal Travels
  • United Arab Emirates - Dubai
  • February 2008 to June 2009

Formulates sales & marketing strategies for emerging markets in the Gulf region and expanding national markets.
Develop multitier contact and data base within the corporate accounts for online document management program.
Create marketing media with program demonstration, print media, direct mall components, logo, & brand design, proposals and contracts. Directs sales & marketing team to ensure trade show & client development success.
Build client base from existing divisions and programs. Systems integration in conjunction with other company laterals.
Trade show specializes in special events, corporate sponsorship, promotions. Created, developed and managed niche specific market and division through implementation of market for overnight air charter services.

Account Manager at Orient Travels
  • United Arab Emirates - Dubai
  • August 2005 to January 2008

Manage sales, marketing & administration of Dubai, Sharjah & Northern Emirates offices.
Independently set up new branch offices in Sharjah & Northern Emirates and ensure quality control check at the branch offices to assure quality services to client.
Actively manage various departments viz. Sales, Marketing, Administration, Accounts and generate profit from the branch.
Prepare Market Intelligence report and plan strategies to counter competition.
Coordinate Company’s advertising and publicity effort in the region
Institute fool proof system of handling passengers and Travel/Cargo Agency complaints.
Conceptualize, plan and direct innovative business strategies to drive growth in business volumes.
Efficiently manage key accounts and ensure repeat business.
Spearhead business developments & Sales operations with overall responsibility to meet revenue targets.
Handle existing clients and prospect new clients.
Develop and nurture business relations with associates and business partners in the trade.
Liaise with travel consultants to enhance overall performance and provide inputs to improve client service.

Assistant Sales Manager at Manasek Travels Pjsc
  • United Arab Emirates - Dubai
  • April 2001 to August 2005

Generate sales & marketing with dynamism and result orientation in the product sales involving skills of excellent communications.
Selection, development, motivation and self-training of existing products.
Assured sales calls, corporate discount strategy and maintaining the key sales accounts.
Corporate policy and formulation of corporate objectives that concluded with marketing plans, research and studies.
Directing a team of Reservation/Ticketing staff to comply with highest standards of service.
Increase in revenue and client royalty, client quotation of airfares, itineraries and miscellaneous services.

Senior Sales Coordinator at The Travel Market Llc
  • United Arab Emirates - Dubai
  • February 1994 to April 2001

Good planning & organizational skills with establishing & maintaining contact with corporate at management level.
Promoted and sold complete range of travel products with projecting of company’s profile in the market.
Assistance and support in effective promoting and selling holiday products with a profitable growth.
Acquired knowledge of travel, airline industry procedures, IATA recommendations, AIRIMP standards and flight firming departments.
Sole responsibility to execute and initiate all work pertaining to travel agency.
Handled complex itineraries and advise client on the finer points of difficult routes.
Booking of car rentals for outbound and inbound holidays with hotel confirmations.

Education

Master's degree, MBA
  • at S P JAIN SCHOOL OF GLOBAL MANAGEMENT
  • December 2016

pursuing

Bachelor's degree, BACHELOR OF ARTS
  • at OSMANIA UNIVERSITY
  • July 1992

Majors in Political Science and Sociology

Diploma, TRAVEL MANAGEMENT
  • at KC COLLEGE, BOMBAY
  • July 1991

Post Graduate Diploma in Travel Management

Specialties & Skills

Communication Skills
Account Management
Strategic Planning
Projects Coordination
Branch Management
French Language

Languages

English
Expert
Hindi
Native Speaker
French
Intermediate

Training and Certifications

AIRLINE MARKETING (Certificate)
Date Attended:
April 2007
Valid Until:
January 9999
AIRLINE FINANCE & ACCOUNTING MANAGEMENT (Certificate)
Date Attended:
March 2012
Valid Until:
January 9999
AIRLINE REVENUE MANAGEMENT (Certificate)
Date Attended:
June 2011
Valid Until:
January 9999
DIPLOMA IN AVIATION STUDIES (Certificate)
Date Attended:
May 2012
Valid Until:
January 9999
TRAVEL AGENTS MARKETING (Certificate)
Date Attended:
September 2007
Valid Until:
January 9999
AIRPORT OPERATIONS (Certificate)
Date Attended:
October 2011
Valid Until:
January 9999
AIRLINE CUSTOMER SERVICE (Certificate)
Date Attended:
December 2011
Valid Until:
January 9999

Hobbies

  • DIVING/CHESS/DRONE FLYING