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Umer Javed, IT expert

Umer Javed

IT expert·BleuEx

Saudi Arabia

Bachelor's degree, Business Administration And Computer Science

Work experience

Total years of experience: 4 years, 11 months

IT expert

March 2023 - November 2025

BleuEx

Islamabad, Pakistan •Hybrid

March 2023 - November 2025

Company industry:
IT Services
Job role:
Information Technology

IT Support Specialist

January 2023 - January 2025

Midjac,

Islamabad, Pakistan •Hybrid

January 2023 - January 2025

Provided technical support to 100+ end users across Windows 10/11, Microsoft 365, Office 365, and business
applications.
Diagnosed and resolved 50+ monthly hardware, software, LAN/WAN, TCP/IP, VPN, printer, and email support issues.
Managed 150+ Active Directory accounts, ensuring secure user access, timely password management, and accurate
permission control across business systems.
Maintained technical documentation and tracked incidents through ticketing systems to achieve 95%+ issue resolution
rates.
Company industry:
Construction & Building
Job role:
Information Technology

SAP Mm Consultant

June 2021 - July 2023

Nestlé - Pakistan

Kabirwala, Pakistan •Hybrid

June 2021 - July 2023

Company industry:
Food & Beverage Production

IT Assistant

January 2021 - January 2023

BlueEx,

Islamabad, Pakistan •Hybrid

January 2021 - January 2023

Installed, configured, and maintained 100+ desktops, laptops, printers, and peripheral devices.
Delivered remote and on-site technical support for 100+ users, achieving high first-contact resolution rates and
enhancing end-user productivity.
Managed inventory records for 200+ IT assets, ensuring accurate tracking and equipment availability.
Conducted preventive maintenance and proactive troubleshooting for 100+ IT assets, contributing to a 20% reduction in
system downtime and improved service reliability.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Accounting and Auditing

Education

NFC IET

March 2020

March 2020

Bachelor's degree, Business Administration And Computer Science

Pakistan

NFC Institute of Engineering & Technology (NFC-IET)

January 2020

January 2020

Bachelor's degree, Computer Science

Pakistan

Board of Intermediate and Secondary Education (BISE)

January 2012

January 2012

High school or equivalent, Computer Science

Pakistan

Skills

ERP Management
Intermediate
ERP Management
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT OFFICE 365
Intermediate
MICROSOFT OFFICE 365
Intermediate
MICROSOFT WINDOWS 10
Intermediate
MICROSOFT WINDOWS 10
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Document Control
Intermediate
Document Control
Intermediate
Customer Service
Expert
Customer Service
Expert
Documentation
Intermediate
Documentation
Intermediate
Management
Expert
Management
Expert
Data Entry
Intermediate
Data Entry
Intermediate

Languages

English

Expert

Urdu

Beginner

Hobbies and interests

Reading Business and Technolgy Articles