Operation Manager
ZTBL
Total years of experience :11 years, 5 Months
• Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks.
• Develop and enforce sound policies and structures for the growth of the company.
• Create a strong workforce by developing competent individuals in the banking operations team.
• Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed.
• Create and implement long term business plan to ensure continuity of business operations in the long run.
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
• Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses.
• Collaborate with heads of other units to develop best practices for successful banking operations.
• Delegate tasks to members of the operations team.
• Provided basic technical support for clients on wide range of company products.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
• Evaluated customer information to explore issues, develop potential solutions.
Bachelor in Commerce Honors (Major in Finance)