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Umesh Chawda, Service Delivery Manager

Umesh Chawda

Service Delivery Manager

Qatar Foundation

Location
Qatar
Education
Bachelor's degree, Commerce
Experience
17 years, 2 Months

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Work Experience

Total years of experience :17 years, 2 Months

Service Delivery Manager at Qatar Foundation
  • Qatar - Doha
  • My current job since December 2015

Project management, service delivery & management

Operations Manager at Indus Health Plus
  • India - Pune
  • April 2014 to September 2015

Contact center transition and management

Assistant Operations Manager at Infosys
  • India - Pune
  • August 2006 to October 2013

Transitions and contact center management

Education

Bachelor's degree, Commerce
  • at Karnatak University
  • May 2005

Bachelors of commerce

Specialties & Skills

Project Management
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Service Delivery
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BPO
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Service Management
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Transitions
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CUSTOMER RELATIONS
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CUSTOMER SATISFACTION
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CUSTOMER SUPPORT
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DEC
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DELIVERY
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DESIGN
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PROCESS ENGINEERING
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QUALITY
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RENDERING
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REQUIREMENTS
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Languages

English
Expert
Hindi
Expert

Training and Certifications

SCRUM (Certificate)
Date Attended:
August 2015
Valid Until:
August 2017
PMP (Certificate)
Date Attended:
April 2015
Valid Until:
April 2018