Real Estate Agent
SAHRA AL KHALEEJ REAL ESTATE BROKER
Total years of experience :13 years, 0 Months
• Assisting clients in leasing and buying of properties.
• Advertising the properties in the company website as well as in the Dubizzle.
• Preparing legal documents including listings and Tenancy contracts.
• Surveying of properties and getting listings from the landlords and real estate companies.
• General office and marketing administration
• Carrying out telephone and email marketing.
• Analyzing the market trends to determine the market price
• Responding to customer queries received via telephone, fax and email.
• Responding to the email inquiries received in the shared mailbox and closing them with proper resolution and making sure that all the assigned requests are completed.
• Coordinating with other support teams to give the complete resolution without missing the SLA (Service Level Agreement).
• Calling the requestors and updating them on the status of their issue.
• Follow-up on the issue until the issue is resolved and updating the trackers on daily basis.
• Scheduling the meetings & taking minutes of meeting.
• Training and mentoring new joiners in all the office systems and assigning the work as appropriate.
• Document management (Keeping track of all the documents which were sent to storage with Bar code system)
Resolve the queries of the employees in completing the internal online and classroom trainings.
Providing basic troubleshooting steps whenever the learners face challenges in accessing the course content.
Provide information about the upcoming training sessions.
Resolve and close the service requests (tickets) by meeting the daily SLA.
Weekly and monthly reporting to the management on volume, productivity and quality of the team
Completed B.Sc graduation with specialization Physics, Mathematics and electronics