Manager Customer & Technical Support
Renesola India Pvt Ltd
Total years of experience :1 years, 7 Months
ReneSola Limited (NYSE :SOL), a TIER -1 Solar modules manufacturer in China and a world class Solar project developer with project portfolio of >1GW and projects across the European market, USA, Japan and India. ReneSola has supplied >1.5GW of Solar PV Modules in Indian market. ReneSola have also started the project development activities in the Indian market with special focus on Rooftop market.
Manager Technical Support
PAN India
October 2016 to Present
Evaluation of the enquiries from the technical point of the view
Providing Technical support to the customer base of 1.5GW of SPV modules
Providing Technical support for Solar Inverters in India & Tanzania
Warranty Registration.
Ability to handle the PV Solar IV Panel Analyzer Meter.
Warranty claim Management and Root Cause Analysis (RCA)
Analysis of the Power degradation of SPV modules with the help of IV Meter, Thermal Cameras etc.
Providing O&M training to end user to maintain the SPV modules for optimum power generation and ensure the longer reliability of the product
Inter- departmental coordination (in India- China- US- Canada-Singapore) to achieve a high level of Customer Satisfaction
Repair & Replacement of products to settle the product & performance warranty claims.
Coordinating with the design, production, quality & technical support team in China to take the corrective & preventive actions against the field failures
Repaired the defective JBs of SPV modules against the replacement warranty claims which saved the company over USD 1.7 Million in 18 months service.
ReneSola Limited (NYSE :SOL), a TIER -1 Solar modules manufacturer in China and a world class Solar project developer with project portfolio of >1GW and projects across the European market, USA, Japan and India. ReneSola has supplied >1.5GW of Solar PV Modules in Indian market. ReneSola have also started the project development activities in the Indian market with special focus on Rooftop market.
Manager Technical Support
PAN India
October 2016 to Present
Evaluation of the enquiries from the technical point of the view
Providing Technical support to the customer base of 1.5GW of SPV modules
Providing Technical support for Solar Inverters in India & Tanzania
Warranty Registration.
Ability to handle the PV Solar IV Panel Analyzer Meter.
Warranty claim Management and Root Cause Analysis (RCA)
Analysis of the Power degradation of SPV modules with the help of IV Meter, Thermal Cameras etc.
Providing O&M training to end user to maintain the SPV modules for optimum power generation and ensure the longer reliability of the product
Inter- departmental coordination (in India- China- US- Canada-Singapore) to achieve a high level of Customer Satisfaction
Repair & Replacement of products to settle the product & performance warranty claims.
Coordinating with the design, production, quality & technical support team in China to take the corrective & preventive actions against the field failures
Repaired the defective JBs of SPV modules against the replacement warranty claims which saved the company over USD 1.7 Million in 18 months service.
I have done Diploma Electronics & Communication from Technical Board Lucknow UP. It is 3 years full-time course.