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Untibeletsi Hemington Ntenezi, hr administrator

Untibeletsi Hemington Ntenezi

hr administrator·Zuva Petroleum

United Arab Emirates

Master's degree, Human Resource Management

Work experience

Total years of experience: 12 years, 6 months

hr administrator

November 2021 - November 2025

Zuva Petroleum

Bulawayo, Zimbabwe

November 2021 - November 2025

• Provided full spectrum HR administrative support across recruitment, onboarding, employee records management,
and offboarding processes, aligned with labor compliance standards.
• Coordinated recruitment activities including job postings, CV screening, interview scheduling, and preparation of
appointment letters and contracts.
• Maintained accurate employee files (physical and electronic), ensuring confidentiality and compliance with HR policies
and audit requirements.
• Administered attendance, leave, and payroll inputs, ensuring timely submission to finance and management.
• Supported onboarding of new hires, including orientation, document collection, and system registration.
• Assisted with performance management processes, appraisal documentation, and employee feedback tracking.
• Coordinated training sessions, workshops, and staff development programs, including logistics and attendance
reporting.
• Handled employee inquiries regarding policies, benefits, contracts, and HR procedures professionally.
• Supported disciplinary and grievance procedures by preparing documentation, minutes, and correspondence.
• Compiled HR reports (headcount, leave, turnover, recruitment status) for management review.
• Ensured compliance with company policies, labor regulations, and internal controls.
• Liaised with external stakeholders such as NSSA, NEC, and labor offices.
• Supported health & safety, welfare, and employee engagement initiatives.

Company industry:
Oil & Gas
Job role:
Oil and Gas

HR Administrator

November 2021 - November 2025

Zuva Petroleum

Bulawayo, Zimbabwe

November 2021 - November 2025

• Provided full spectrum HR administrative support across recruitment, onboarding, employee records management,
and offboarding processes, aligned with labor compliance standards.
◦ Coordinated recruitment activities including job postings, CV screening, interview scheduling, and preparation of
appointment letters and contracts.
◦ Maintained accurate employee files (physical and electronic), ensuring confidentiality and compliance with HR policies
and audit requirements.
◦ Administered attendance, leave, and payroll inputs, ensuring timely submission to finance and management.
◦ Supported onboarding of new hires, including orientation, document collection, and system registration.
◦ Assisted with performance management processes, appraisal documentation, and employee feedback tracking.
◦ Coordinated training sessions, workshops, and staff development programs, including logistics and attendance
reporting.
◦ Handled employee inquiries regarding policies, benefits, contracts, and HR procedures professionally.
◦ Supported disciplinary and grievance procedures by preparing documentation, minutes, and correspondence.
◦ Compiled HR reports (headcount, leave, turnover, recruitment status) for management review.
◦ Ensured compliance with company policies, labor regulations, and internal controls.
◦ Liaised with external stakeholders such as NSSA, NEC, and labor offices.
◦ Supported health & safety, welfare, and employee engagement initiatives.

Company industry:
Oil & Gas
Job role:
Human Resources and Recruitment

Human Resource and Administration Assistant

January 2020 - October 2021

Sinohydro Corporation LTD

Hwange, Zimbabwe

January 2020 - October 2021

• Fostered cross functional departmental relationships to ensure systematic operations.
• Promoted a positive work environment, team building, work life balance, reduced turnover by 76%.
• Recruitment: Job description, manage the hiring processes.
• Record management: captured, analyzed and presented cost per hire, attendance and workforce availability data.
• Payroll management: logged time sheets, uploaded in HRIS.

Company industry:
Construction & Building
Job role:
Civil Engineering

Human Resources Operations Assistant

January 2020 - October 2021

Sinohydro Corporation LTD Zimbabwe

Hwange, Zimbabwe

January 2020 - October 2021

• Delivered comprehensive HR administrative support across recruitment, onboarding, employee records,
and offboarding processes.
• Facilitated end to end recruitment activities, including shortlisting support, interview scheduling, onboarding
formalities, and exit documentation.
• Administered employee data within HRIS/ERP systems, ensuring accuracy, quality, and confidentiality.
• Ensured accurate payroll administration for 267 employees through timesheet validation and HR system data entry.
• Tracked attendance, workforce availability, and HR metrics; prepared regular adhoc HR reports using
Excel dashboards.
• Collaborated with internal departments and regulatory bodies to ensure compliance with labour laws and
corporate policies.
• Contributed to people experience initiatives that reduced staff turnover by 76%.
• Championed employee welfare initiatives by implementing fair workplace policies, supporting employee
wellbeing, addressing grievances, and ensuring compliance with policies to promote a positive and productive work
environment.

Company industry:
Civil Engineering
Job role:
Human Resources and Recruitment

Human Resource Intern

April 2017 - May 2019

Rural Electrification Fund Matabeleland

Bulawayo, Zimbabwe

April 2017 - May 2019

• Supported day to day HR operations including recruitment administration, onboarding, employee records
management, and HR documentation.
◦ Used SAP (HR & MM modules) to support recruitment processes, including requisition creation, candidate tracking,
and onboarding documentation.
◦ Assisted with CV screening, interview scheduling, and candidate communication for multiple departments.
◦ Maintained accurate employee data on SAP HR, ensuring timely updates of contracts, personal details, and
employment status.
◦ Supported procurement processes using SAP, including creation of purchase requisitions, tracking approvals, and
coordinating with suppliers.
◦ Assisted in fleet management administration through SAP, including vehicle allocation records, service scheduling,
fuel usage monitoring, and maintenance documentation.
◦ Prepared onboarding packs, collected employee documents, and updated HR databases and personnel files.
◦ Assisted with attendance tracking, leave management, and payroll input preparation.
◦ Supported training coordination, performance management documentation, and appraisal filing.
◦ Generated basic HR and procurement reports from SAP for management review.
◦ Ensured proper filing and compliance with internal controls and statutory requirements.
◦ Supported employee engagement initiatives, orientation programs, and HR projects.

Company industry:
Construction & Building
Job role:
Human Resources and Recruitment

Human Resource Intern

April 2017 - May 2018

Rural Electrification Fund

Bulawayo, Zimbabwe

April 2017 - May 2018

• Researched and complied with data surveys.
• Assisted in the recruitment process: candidate selection, on boarding and off boarding.
• Training management and employee welfare.
• Provincial procurement through SAP.

Company industry:
Construction & Building
Job role:
Construction and Building

Call Centre Representative

March 2011 - July 2015

Lifestyle Vacation Club

Midrand, South Africa

March 2011 - July 2015

• Handle inbound and outbound calls to promote vacation club memberships, resort packages, and holiday promotions.
• Provide accurate information about membership benefits, pricing, destinations, and terms & conditions.
• Schedule resort tours, presentations, and follow-up appointments for sales consultants.
• Maintain high call quality standards while meeting daily/weekly call targets and conversion goals.
• Capture, update, and manage customer information in CRM systems accurately.
• Build strong relationships with potential and existing members through professional communication.
• Handle customer inquiries, objections, and complaints with empathy and problem-solving skills.
• Conduct follow up calls to nurture leads and confirm bookings or appointments.
• Ensure compliance with company policies, data protection, and call scripting guidelines.
• Collaborate with sales and reservations teams to ensure seamless customer experience.

Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Call centre Agent

March 2011 - July 2015

Lifestyle Vacation club

Midrand, South Africa

March 2011 - July 2015

• Handle inbound and outbound calls to promote vacation club memberships, resort packages, and holiday promotions.
◦ Provide accurate information about membership benefits, pricing, destinations, and terms & conditions.
◦ Schedule resort tours, presentations, and follow-up appointments for sales consultants.
◦ Maintain high call quality standards while meeting daily/weekly call targets and conversion goals.
◦ Capture, update, and manage customer information in CRM systems accurately.
◦ Build strong relationships with potential and existing members through professional communication.
◦ Handle customer inquiries, objections, and complaints with empathy and problem-solving skills.
◦ Conduct follow up calls to nurture leads and confirm bookings or appointments.
◦ Ensure compliance with company policies, data protection, and call scripting guidelines.
◦ Collaborate with sales and reservations teams to ensure seamless customer experience.

Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

Education

Lupane State University

January 2021

January 2021

Master's degree, Human Resource Management

Zimbabwe

Lupane State University

June 2019

June 2019

Bachelor's degree, Human Resource Management

Zimbabwe

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ONBOARDING STRATEGIES
Intermediate
ONBOARDING STRATEGIES
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate

Languages

English
Expert

Training and Certifications

Certifications
Belina introduction to Payroll management
Belina
Nov 2024
Show credentials

Training
Fire Safety Management Training and Basic First Aid