Untibeletsi Hemington Ntenezi

• Provided full spectrum HR administrative support across recruitment, onboarding, employee records management,
and offboarding processes, aligned with labor compliance standards.
• Coordinated recruitment activities including job postings, CV screening, interview scheduling, and preparation of
appointment letters and contracts.
• Maintained accurate employee files (physical and electronic), ensuring confidentiality and compliance with HR policies
and audit requirements.
• Administered attendance, leave, and payroll inputs, ensuring timely submission to finance and management.
• Supported onboarding of new hires, including orientation, document collection, and system registration.
• Assisted with performance management processes, appraisal documentation, and employee feedback tracking.
• Coordinated training sessions, workshops, and staff development programs, including logistics and attendance
reporting.
• Handled employee inquiries regarding policies, benefits, contracts, and HR procedures professionally.
• Supported disciplinary and grievance procedures by preparing documentation, minutes, and correspondence.
• Compiled HR reports (headcount, leave, turnover, recruitment status) for management review.
• Ensured compliance with company policies, labor regulations, and internal controls.
• Liaised with external stakeholders such as NSSA, NEC, and labor offices.
• Supported health & safety, welfare, and employee engagement initiatives.

• Provided full spectrum HR administrative support across recruitment, onboarding, employee records management,
and offboarding processes, aligned with labor compliance standards.
◦ Coordinated recruitment activities including job postings, CV screening, interview scheduling, and preparation of
appointment letters and contracts.
◦ Maintained accurate employee files (physical and electronic), ensuring confidentiality and compliance with HR policies
and audit requirements.
◦ Administered attendance, leave, and payroll inputs, ensuring timely submission to finance and management.
◦ Supported onboarding of new hires, including orientation, document collection, and system registration.
◦ Assisted with performance management processes, appraisal documentation, and employee feedback tracking.
◦ Coordinated training sessions, workshops, and staff development programs, including logistics and attendance
reporting.
◦ Handled employee inquiries regarding policies, benefits, contracts, and HR procedures professionally.
◦ Supported disciplinary and grievance procedures by preparing documentation, minutes, and correspondence.
◦ Compiled HR reports (headcount, leave, turnover, recruitment status) for management review.
◦ Ensured compliance with company policies, labor regulations, and internal controls.
◦ Liaised with external stakeholders such as NSSA, NEC, and labor offices.
◦ Supported health & safety, welfare, and employee engagement initiatives.

• Fostered cross functional departmental relationships to ensure systematic operations.
• Promoted a positive work environment, team building, work life balance, reduced turnover by 76%.
• Recruitment: Job description, manage the hiring processes.
• Record management: captured, analyzed and presented cost per hire, attendance and workforce availability data.
• Payroll management: logged time sheets, uploaded in HRIS.

• Delivered comprehensive HR administrative support across recruitment, onboarding, employee records,
and offboarding processes.
• Facilitated end to end recruitment activities, including shortlisting support, interview scheduling, onboarding
formalities, and exit documentation.
• Administered employee data within HRIS/ERP systems, ensuring accuracy, quality, and confidentiality.
• Ensured accurate payroll administration for 267 employees through timesheet validation and HR system data entry.
• Tracked attendance, workforce availability, and HR metrics; prepared regular adhoc HR reports using
Excel dashboards.
• Collaborated with internal departments and regulatory bodies to ensure compliance with labour laws and
corporate policies.
• Contributed to people experience initiatives that reduced staff turnover by 76%.
• Championed employee welfare initiatives by implementing fair workplace policies, supporting employee
wellbeing, addressing grievances, and ensuring compliance with policies to promote a positive and productive work
environment.

• Supported day to day HR operations including recruitment administration, onboarding, employee records
management, and HR documentation.
◦ Used SAP (HR & MM modules) to support recruitment processes, including requisition creation, candidate tracking,
and onboarding documentation.
◦ Assisted with CV screening, interview scheduling, and candidate communication for multiple departments.
◦ Maintained accurate employee data on SAP HR, ensuring timely updates of contracts, personal details, and
employment status.
◦ Supported procurement processes using SAP, including creation of purchase requisitions, tracking approvals, and
coordinating with suppliers.
◦ Assisted in fleet management administration through SAP, including vehicle allocation records, service scheduling,
fuel usage monitoring, and maintenance documentation.
◦ Prepared onboarding packs, collected employee documents, and updated HR databases and personnel files.
◦ Assisted with attendance tracking, leave management, and payroll input preparation.
◦ Supported training coordination, performance management documentation, and appraisal filing.
◦ Generated basic HR and procurement reports from SAP for management review.
◦ Ensured proper filing and compliance with internal controls and statutory requirements.
◦ Supported employee engagement initiatives, orientation programs, and HR projects.

• Researched and complied with data surveys.
• Assisted in the recruitment process: candidate selection, on boarding and off boarding.
• Training management and employee welfare.
• Provincial procurement through SAP.

• Handle inbound and outbound calls to promote vacation club memberships, resort packages, and holiday promotions.
• Provide accurate information about membership benefits, pricing, destinations, and terms & conditions.
• Schedule resort tours, presentations, and follow-up appointments for sales consultants.
• Maintain high call quality standards while meeting daily/weekly call targets and conversion goals.
• Capture, update, and manage customer information in CRM systems accurately.
• Build strong relationships with potential and existing members through professional communication.
• Handle customer inquiries, objections, and complaints with empathy and problem-solving skills.
• Conduct follow up calls to nurture leads and confirm bookings or appointments.
• Ensure compliance with company policies, data protection, and call scripting guidelines.
• Collaborate with sales and reservations teams to ensure seamless customer experience.

• Handle inbound and outbound calls to promote vacation club memberships, resort packages, and holiday promotions.
◦ Provide accurate information about membership benefits, pricing, destinations, and terms & conditions.
◦ Schedule resort tours, presentations, and follow-up appointments for sales consultants.
◦ Maintain high call quality standards while meeting daily/weekly call targets and conversion goals.
◦ Capture, update, and manage customer information in CRM systems accurately.
◦ Build strong relationships with potential and existing members through professional communication.
◦ Handle customer inquiries, objections, and complaints with empathy and problem-solving skills.
◦ Conduct follow up calls to nurture leads and confirm bookings or appointments.
◦ Ensure compliance with company policies, data protection, and call scripting guidelines.
◦ Collaborate with sales and reservations teams to ensure seamless customer experience.