Senior Manager - Delivery Operations
Alcatel-Lucent
Total years of experience :20 years, 0 Months
ALCATEL-LUCENT ROLE: Managing a team of 14 contract resources
Delivery Operations :
• Prime point of interface for End-To-End Order-To-Cash operations for major projects.
• Co-ordination with internal departments viz. Sales, Demand Planning & Project Management to arrive at high level accuracy of customer demand.
• Ensure validation of all the Customer Purchase Orders from the respective function as per Contractual Terms & Conditions and Project requirement.
• Conducting & managing activities at Front end with customers as well as Back end with Factories, Manufacturing units, Other Internal functions & Third parties to ensure smooth Flow of transaction from order receipt to Collection.
• Co-ordinate with Customer for LC establishment, Amendments, Shipment Updates & timely resolution of queries & relevant issues leading to customer satisfaction.
• Key role from Pick up of the Cargo from the Suppliers, Shipment Tracking and Follow Up, Customs Clearance and delivery of the Cargo within agreed contractual delivery SLA.
• Co-ordination with Overseas Vendors, Overseas Suppliers, Airlines, Shipping Agents, Freight Forwarders and Custom House Agents for smooth and speedy movement and delivery of the shipments, Logistics issues and follow ups, etc.
• Sales Tax Invoicing & Revenue Recognition through Commercial Invoicing in SAP.
• Debtors Controlling -Payment Follow up, Monitoring Debtors Ageing, Analysis of Customer accounts and ensuring timely realization.
Vendor Management:
• Developing long-term partnerships with local & foreign suppliers; managing day-to-day supplier performance to ensure meeting of delivery and quality norms.
• Consistently evaluating vendor performance to ensure adherence to predefined specifications and supply of quality material / execution of job works.
• Implementation of key procurement strategies and ensuring that strategies & plans are aligned with business requirements.
Books Closure & MIS - Sales & Procurement :
• Revenue Recognition as per AS - 9 & Closure of Sales and Debtors GL in SAP.
• Sales, Vendor & Debtors GL Matching in SAP with MIS.
• Periodic Review of Sales, Vendor & Debtors GL
• Preparation of Periodic Sales, Procurement & Supply Chain MIS.
• Variance Analysis & Reporting of Actual & Budgeted Figures of Sales, S & D Expenses & Procurement.
• Co-ordination with Statutory & Internal Auditors for resolving Audit queries.
MIS - Sales & Marketing:
• Preparation of Monthly Sales & Marketing MIS as per the Format and circulating the same to MIS Consolidation Team.
• Daily, Monthly, Quarterly, Half-Yearly & Annual Sales Reporting (Qty. & Value wise, Customer wise, Zone Wise, Personnel wise, Product & Variant wise)
• Monthly MTD, YTD Comparison Reporting for Sales Qty & Value, Premium & NSR.
• Variance Analysis & Reporting of Actual & Budgeted Figures of Sales, Premium, S&D Expenses
• Debtors Ageing Analysis & Reporting.
• Actual & Projected Cash Flow MIS to Treasury for Fund Management.
Books Closure - Monthly, Quarterly, Half-Yearly & Annual:
• Closure of Export Sales & Debtors GL in SAP R/3.
• A/cing for Mark to Market entries (MTM) for open Contracts & Reversals.
• Sales GL Matching & Debtors GL Matching in SAP with MIS.
• Quarterly, Half Yearly & Annual Review of Sales & Debtors GL & Concurrence to Consolidation Team for inclusion of the figures in Results
Exports & Sales Accounting:
• Sales Order Processing through SAP.
• Export Documentation for LC & Cash transactions.
• • LC scrutinizing & finalizing in co-ordination with Customer & Marketing dept.
• Co-ordination with Statutory, Internal & SOX Auditors for resolving Audit queries.
Controls & Improvements:
• Debtors Controlling -Payment Follow up, Monitoring Debtors Ageing, Analysis of Customer accounts and ensuring timely realization.
• Metal Pricing Control. - Continuous Monitoring of Contracts Adherence, LME Trends & Contract Deviation Reporting.
• Advance Licence Controlling - Ensuring & Monitoring Utilisation of Advance Licence & Export Obligation Fulfillment against Licence.
• Assisting in Implementation & Testing of Internal Controls of Accounts Receivables for SOX compliance.
• Process Improvement - Providing Functional Inputs to IT dept for removing IT related bottlenecks by identifying & capturing various activities in SAP.
Sales Accounting:
• Sales Order Processing through ORACLE
• Bank Receipts & Payment entries in ORACLE
• Maintaining Customer Account balances.
• Depot Stock Account maintenance & reconciliation.
Sales MIS:
• Customer wise, Zone wise Sales (Qty. & Value),
• Distributor & Consumer Claim Scheme MIS,
• Debtors Ageing Analysis & Delayed payment Reporting.
Routine:
• Distributor Scheme Claim settlement.
• Clearing the payments of C & FA, Super Stockists, field staff & Transporters.
• Co-ordination with Distributors for executing the consumer schemes.