Upuli Munasinghe

- Manage sales support queries and provide timely resolution
for travel agents while supporting Cathay Pacific’s service
standards.

- Generate operational reports and conduct analysis using
SFA/DDS tools to support Corporate and Trade Account
Managers.

- Administer and support the CXagents.com platform for
trade partner engagement and communication.
Support the implementation and success of the Channel
Distribution strategy.

- Maintain updated corporate contracting resources to
ensure accurate operational support.

- Provide proofreading and content support to ensure
communication materials were aligned with local market
requirements.

- Supply local pricing data and competitor benchmarks to the
Account Managers, Regional Pricing team or Regional Head
of Business Development.

- Developed process manuals and workflow documentation
to improve operational consistency across teams.

- Conducted operational training sessions for new employees
to support onboarding and process standardization.

- Managed ticket reservations, issuance, and reissuance
through the Galileo GDS reservation system.

- Handled customer inquiries and provided travel-related
guidance through phone and walk-in support.

- Coordinated with clients to recommend suitable travel
options, fares, and travel guidelines.

- Assisted customers with visa-related inquiries and travel
insurance services.

- Maintained professional relationships with airlines, vendors,
and travel partners.

- Assisted customers with travel reservations and general
travel inquiries.

- Supported daily branch operations while maintaining
customer service standards.

- Assisted senior staff with booking coordination and
administrative tasks.

- Assisted customers with travel reservations, ticketing, and
travel-related inquiries.

- Managed company financial records and supported
operational travel coordination.

- Maintained customer service standards while supporting
daily branch operations.

- Assisted customers with travel reservations and ticketing
inquiries.

- Supported daily administrative and operational travel
activities.