It Assistant
Malomatia
Total years of experience :10 years, 11 Months
Ooredoo Qatar PC Support Project
As an IT Support Engineer, responsible for providing Technical support and assistance to all system users via IT service desk, Telephone and remote Desktop software, Duties include:
o Provide technical support for more than 200 users and ensure proper maintenance of workstations, laptops, printers, and other peripherals (include iPhone, iPad, tablets and other devices )
o Deploy new workstations and printers, along with installing operating systems, applications, drivers, and configuring network properties of the systems.
o Respond to user service requests with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
o Configuration and testing of any new hardware and softwares
o Communicating and escalation with third party/Vendors for technical specialists or spare parts dealing.
o Configuring and managing backup & restore procedures to support disaster recovery.
o Maintaining a wide range of computer hardware and software programs.
o Providing support in Troubleshooting the basic issues/ problems in Cisco Telepresence.
o Ensuring all hardware operates at its optimum level with latest System updates and patches
o Coordinating and working With IT Security Team for all the issue related to System security and antivirus software such as MacAfee
o Responded to the request for Technical assistance and support in diagnosing and resolving hardware, software & end users problems
o Providing support in configurations of new pcs and laptops for the users,
o Identifying, troubleshooting and repairing hardware, software and network-related problems
o Maintaining List of softwares and Applications and documenting their technical issues and troubleshooting
o Providing assistance and Support in Training users.
o Installing and Configuring Wired & Wireless networks connections.
o Monitoring network and computer systems across the company.
o Documenting success in maintaining problem status and resolution information
o Continually appreciated for Professional Dedication toward end users issues.
o As an internee, achieve the goal of learning, designing and building web templates using front-end programming language (HTML, CSS, and JS).
o Experimented with the techniques of JS, Ajax and JQuery for creating and adding functionally to the ongoing sites project.
o Hands on tools like adobe Photoshop, adobe Dreamweaver, Aptana Studio and adobe flash CS4.
BS in Software Engineering
HSSC (Intermediate Computer Studies)
SSC(Matriculation level)