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Osama ahmed, Customer Service & Operations Assistant

Osama ahmed

Customer Service & Operations Assistant·Family-owned Supply Business,

Egypt

Bachelor's degree, Management information system

Work experience

Total years of experience: 3 years, 0 months

Customer Service & Operations Assistant

January 2023 - December 2025

Family-owned Supply Business,

Alexandria, Egypt

January 2023 - December 2025

Assisted in daily operations and customer communications.
Resolved client and supplier issues, strengthening problem-solving skills.
Maintained inventory and transaction records for efficient operations.
Facilitated communication between customers and operations team.
Company industry:
Automotive Repair, Spare Parts, & Support Services

Education

Alexandria University

June 2021

June 2021

Bachelor's degree, Management information system

Egypt

Alexandria University

January 2021

January 2021

Bachelor's degree, Management Information Systems (MIS)

Egypt

Skills

ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PENETRATION TESTING
Intermediate
PENETRATION TESTING
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Penetration Testing and Vulnerability Analysis
IT Service Management Methodologies
Azure Fundamentals (AZ-900)
Fundamental
Routing, Switching, IP Services, WAN Concepts
Networking Fundamentals and Infrastructure Microsoft MCSA (Windows Server 2016)