Usama Batmani

• Led a portfolio of diverse clients across multiple industries, executing comprehensive ATL and BTL strategies in global advertising and integrated marketing.
• Crafted and delivered innovative creative concepts and actionable industry insights, aligning with clients' strategic objectives to drive results.
• Partnered effectively with creative teams and media agencies, ensuring timely project delivery within budget constraints while maintaining meticulous documentation.
• Developed and managed captivating content for social media platforms, enhancing brand visibility and engagement across target audiences.

• Successfully managed high-volume inbound calls, enhancing customer satisfaction through efficient service delivery.
• Proactively identified customer needs, utilizing active listening skills to tailor solutions that drive engagement and retention.
• Developed strong relationships with clients, fostering trust and loyalty, which contributed to an increase in repeat business.
• Leveraged CRM tools to track customer interactions and streamline processes, resulting in improved response times and resolution rates.
• Collaborated with cross-functional teams to address customer feedback, leading to enhanced product offerings and increased sales opportunities.
• Demonstrated strong problem-solving abilities, consistently exceeding performance targets and contributing to overall team success.

• Established and nurtured strong relationships with clients and vendors, enhancing collaboration and trust.
• Managed high-profile accounts, consistently ensuring client satisfaction and retention.
• Produced, developed, and delivered tailored projects to meet client needs, driving successful outcomes.
• Created comprehensive business plans and financial proposals that supported strategic goals.
• Developed, wrote, and modified impactful marketing and communication materials to enhance brand visibility.
• Tracked analytics and generated detailed reports, providing insights for informed decision-making.
• Conducted interviews and recruited candidates for roles such as Ushers and Promoters, building a skilled team.
• Managed employee performance and development, fostering a productive work environment.

• Efficiently managed high volumes of inbound calls, ensuring prompt and effective customer service.
• Proactively identified and assessed customer needs, clarifying information to provide tailored solutions.
• Followed up with clients to enhance satisfaction and foster long-term relationships.
• Leveraged opportunities to upsell products, contributing to revenue growth and client retention.
• Developed strong communication and negotiation skills, essential for transitioning into a Senior Account Executive role.
• Demonstrated a keen ability to build rapport with clients, enhancing overall customer experience and loyalty.

• Developed strong organizational skills through managing front office operations, ensuring seamless guest experiences.
• Enhanced customer satisfaction by effectively coordinating Food & Beverage services, leading to positive feedback and repeat business.
• Collaborated with cross-functional teams to streamline processes, improving efficiency in service delivery.
• Gained insights into customer preferences, utilizing data to inform marketing strategies and enhance product offerings.
• Demonstrated strong communication and interpersonal skills while interacting with diverse clientele and team members.
• Adapted to fast-paced environments, honing problem-solving abilities to address challenges promptly and effectively.