Usama Sarfraz

• Dynamics CRM Upgrade: Led end-to-end upgrade of Dynamics CRM (v8 to v9), including code conversion,
enhancements, and process automation
• Code Conversion and Refactoring: Successfully converted legacy customization and plugin code to be fully
compatible with CRM Version 9, ensuring performance optimization and maintainability.
• API Integration and Connectivity: Developed, fixed, and optimized APIs and service connections used to integrate
CRM with core banking systems such as Equation, KONG, and PRIME.
• Bug Fixing and Issue Resolution: Diagnosed and resolved complex software bugs and integration issues throughout
the upgrade process to ensure a smooth transition and minimize downtime.
• Quality Assurance: Conducted rigorous unit testing and user acceptance testing (UAT) support to validate new
features and ensure adherence to quality standards.
• Collaboration: Collaborated with cross-functional teams (BA, QA, Tech Leads) to deliver upgrade milestones.
• Database: Designed and implemented stored procedures for data enhancement. Created stored procedures for custom
dashboards to get data directly from database. Created Reconciliation Report for configurations.

• Requirements Analysis: Gathered and analysed client requirements, translating business needs into technical
solutions
• Solution Design and Implementation: Designed and developed scalable CRM solutions aligned with business
requirements and best practices.
• Customization and Configuration: Customized and configured Dynamics CRM components including entities, forms,
workflows, and plugins to align with business processes.
• Power Platform Integration: Integrated Power Platform (Power Apps, Power Automate, Power BI, Power Pages) to
automate business processes.
• Data Management: Managed data migration, data integrity, and data quality processes using Microsoft Power Query.
• Azure Integration: Integrated Dynamics CRM with Microsoft Azure services to enhance scalability and functionality.
• Power Pages Portals: Optimized Power Pages portals for performance, security, and user experience.
• Team Leadership and Management: Led and managed a team of Dynamics CRM consultants, providing guidance,
training, and support to ensure the successful completion of tasks and projects.
• Client Training and Support: Provided training sessions and ongoing support to clients to maximize their utilization
of the CRM system.
• Support and Maintenance: Provided ongoing CRM support, including troubleshooting, SSIS maintenance, and system
enhancements.

• Software Development: Engineered and maintained applications using the .NET framework, ensuring high
performance and responsiveness.
• API Integration: Worked on integrating Application Programming Interfaces (APIs) to enhance the functionality of
applications.
• Debugging: Identified and resolved software bugs, ensuring smooth operation of applications.
• Code Quality: Ensured the quality of code through rigorous testing and adherence to best practices and coding
standards.
• Collaboration: Worked collaboratively with team members to achieve project goals and meet deadlines.
• Resolved Project Issues: Led troubleshooting efforts to resolve technical and operational challenges, ensuring smooth
project execution and client satisfaction.