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Usama Suleibi,  ICT Service Desk Officer

Usama Suleibi

ICT Service Desk Officer·UNRWA-United Nation

Palestine

Bachelor's degree, Computer Science

Work experience

Total years of experience: 24 years, 10 months

ICT Service Desk Officer

February 2002 - Present

UNRWA-United Nation

West Bank, Palestine

February 2002 - Present

-Perform 1st tier and 2nd tier ICT Help Desk tasks.
-Working with Azure clouding environment.
-Plans, coordinate and supervision implementation of ICT infrastructure for Health Centers, Hospital, and admin Offices.
- supports LAN, WAN, WWAN, WLAN and VPN services
- Working on different Office 365 Apps
- working with ERP system environment (SAP)
-Working on windows 2016 Active Directory
-Working on (VDI) and (Thinclients) Virtual desktop infrastructure
-Working on managed switches, routers
- Working on Switchboards
-S.W & H.W installation and Support on different O.S and MS-Office versions.
-Provides training courses to UNRWA employees on computer subject, ICDL, web systems
-Follow up Mobile communication services.
-Follow up Surveillance Camera Systems maintenance
-Working on different (service desk and Assists) management systems

Company industry:
IT Services
Job role:
Information Technology

ICT Assistant and Network Administrator (Part time)

September 2001 - March 2024

Asafa Company for Broadcasting

West Bank, Palestine

September 2001 - March 2024

I'm working part time
- Perform ICT Help Desk tasks
- Follow up IT organization mobile applications, web systems, and websites development.
- Work on Fortinet, Sophos Firewalls and Mikrotick routers
- Work and managed VPN Technology
- Administrator of LAN with Domain (windows 2019 server, environments, mail services, File/print server)
- Work on VMW
- Manage the WAN, WWAN between sites.
- Manage Kaspersky AV using KAC
- Working on Barix IP- based communications and control technology.
- Follow up Surveillance Camera Systems.

Company industry:
Other Business Support Services
Job role:
Information Technology

Instructor (Part Time

September 2007 - January 2010

Andaleen Nursing College

West Bank, Palestine

September 2007 - January 2010

Teaching Computer Courses

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

An-najah University

September 2001

September 2001

Bachelor's degree, Computer Science

Palestine

GPA (percentage): 71.5%

GPA (percentage): 71.5%

Bachelor's Degree in computer Science from An-najah University

Skills

LAN WAN

Expert

Web Applications

Expert

WLAN

Expert

Active Directory

Expert

Technical Support

Expert

Driver License

Expert

Creativity and ability to take the initiative

Expert

Analyzing, Planning and Organizing skills.

Expert

Communications skills

Expert

Time Management

Intermediate

Interacts with employees and suppliers

Intermediate

Ability to establish and maintain effective working relations.

Expert

Problem-solving skills.

Expert

LAN WAN

Expert

Web Applications

Expert

WLAN

Expert

Active Directory

Expert

Technical Support

Expert

Languages

English

Intermediate

Hebrew

Beginner

Memberships

UNRWA- West Bank - Jerusalem

Member of the Central Election Commission

March 2016

Trainings and Certifications

Certifications

ITIL

Aug 2014

Level 9/12

AMEDEAST

Apr 2008 - Jun 2008

Oracle 8 & Developer 2000

Annajah University

Jun 1999 - Aug 1999

CCNA(Holding Cisco Certified)

Amra ITC

Jul 2003 - Aug 2003

MCITP

AMRA IT Training Center

Jan 2010 - Oct 2010

Network Administration Program

Birzuit University

Apr 2004 - Oct 2004

Trainings

Certificate Course in Network Security

UTL Institute - Bangalore - India

Sep 2015

Hobbies and interests

Swimming